Customer Ratings & Reviews

It seems like I may be one of the few?? people who can’t adapt to the latest Samsung display changes. I’ve tried what I believe are all the available settings and adjustments, (privacy settings off) but this screen consistently causes headaches, eye strain, and even dizziness with extended use. I’ve been using Samsung phones for years, and this is the first time I’ve experienced anything like this. Unfortunately, it makes the device unusable for me. I’m very disappointed both with Samsung’s “improvements” and with Best Buy’s handling of the situation. Since I already shipped my trade-in device, my old phone is gone, and Best Buy was unwilling to return it—even though the trade-in had not yet been processed

Title: Shipping Failures and Zero Accountability Review: My recent experience with Best Buy’s online order and trade-in process was incredibly frustrating from start to finish. The shipping process was unreliable and poorly managed, creating unnecessary delays and confusion. What made matters worse was the complete lack of coordination between the online system and in-store staff. A critical shipping label for my trade-in was mistakenly removed by store personnel, leaving me stuck and unable to complete the process. Trying to resolve the issue only added to the frustration. Customer service provided little to no meaningful assistance, and the store staff were unable to correct the mistake they created. I was left waiting with no updates, no urgency, and no clear path to resolution. For a company of this size, I expected far better communication, accountability, and basic operational competence. Instead, I experienced delays, confusion, and a lack of ownership at every step. Until Best Buy improves its shipping processes and empowers its employees to actually resolve customer issues, I would be cautious about relying on their online orders or trade-in programs.

Its ok the battery is not that good. It's little less wide from my 24 ultra. And also quality wise Its declining day by day. I liked my 22 and 24 ultra more. They don't focus on making it more durable work wise like black berry's I find it really hard if i have to go through different apps for work of just home health aide let alone other things battery drains fast it didn't seems like it's new i feel like i am using the update version of my old used phone

Ive had the worst experience i feel like best buy gave me a bad phone out of the batch ive been having nothing but problems since day one and lots of money down the drain

it has its issues still, even for the price. I will try and get to the store to see what is going on with it. Thanks

One of the worst purchases ive ever made. Firstly i get a pair of pants instead of a phone then after many calls and back and forth waiting just to see nothing happening on a $1400 purchase i had to go about contacting bbb then i finally get a replacement shipped to me but then they start a new issue with my trade in. Sending a good working device and they mention they recived a device with the back part coming off. What a shame glad i had the video of the tradein having no such issue but they want you to contact the shipper as to make things more worse they dont hadle that so On one purchase they lost a customer of thiers for 20 plus years!

Best Buy’s trade-in program is a scam—plain and simple. I pre-ordered a Samsung S26 Ultra before the release date, and it still arrived almost a month after launch. They also delayed reviewing my trade-in device, and after all that time, suddenly claimed it had “LCD burn” and “screen damage,” dropping the value from $800 to $90—with zero proof provided. By the time they dragged everything out, I was past the return window, and they have refused any extension. I have been forced to pay full price for a phone that I would never have bought without that trade-in promise. To top it off, I'm yet to receive my old phone back after numerous requests for it to be returned. Completely deceptive. Buyer beware—and needless to say I won’t be spending another dollar at Best Buy and pray for their quick demise, which is inevitable.

I did a trade in with best buy... worst decision ever!! They just sent an email saying i sent an empty box... which is not true, and they dont answer emails, they dont investigate or anythjng... someone in their team is stealing those devices, i sent my phone all whipped out and now i cant locate it... no one in best buy help me to either investigate or tell me what to do, they created the label, they asked me to send it with fedex and yet they don't investigate what ghebissue is... i will never buy anything through them in my life, i never had any problem directly with Samsung... dont fo trade in with best buy, you will lose your phone and trade in value

Decent, not much of an upgrade from S24 ultra. Privacy screen is over hyped

I like apple it better then samsung but best buy it the best company for electronic

The phone is great but trading in my old phone and waiting to receive credit refunds has been the worst trade-in experience.

Horrible Experience from Best Buy Online and Support, will not refund the money for the phone they shipped and lost. Shipping me an empty package which was tampered. It's been a month and 5 calls dealing with their support and they keep going back and forth. Save yourself a hassle and do not purchase online.

Not splay best buy credit card !(((((((((((((((((((((((

Terrible service. I placed the order on February 28th, and the phone still hasn't arrived. They still haven't resolved the issue—I've been waiting for over a month now.

Phone is great best buy app and system caused me entirely too much stress. Will not but online again and will go back to buying from samsung

Poor build quality. Speaker vibrates the whole phone incessantly. OnePlus 15 is a much better device.

In comparison to IPhone not like Samsung camera phone is slipery easy to fall down

Lost in mail took a long time even though i preordered

Pesimo servicio me robaron el teléfono y no se hicieron responsables

I love the camara nice photo i will recoment the battery life is amazing well done