Customer Ratings & Reviews

Thank you so much for the phone it is great phone .

So far the phone is great. Love the privacy screen built in.

Very happy with the price and the delivery service.

Very easy to operate and loved the camera the most.

Excellent product. But missing facetime in Android.

Good price and good devise Go and buy it now Ok.

It's incredible—it has some very good feature………….

Great Samsung Phone, upgrading from S24 Ulra phone.

Great support from staff, easy pick up, nice folks

It is the best in both the camera and the battery.

Quality and services everything else overall good.

Great deal on the new phone the rebate was way worth it vs Samsung

Excellent delivery not a single day delay on arrival

Samsung Galaxy S26 Ultra is an excellent smartphone!

The phone is excellent. The screen quality is too good.

Love the phone, fast and feels great to the touch.

It's a good phone, I love the privacy display mode.

I had one of the worst customer service experiences I’ve ever had with Best Buy’s trade-in program, and I would strongly advise others to be very careful. I traded in a Samsung Galaxy S22 Ultra that had no cracks and was in good condition. Before shipping it, I even had the device inspected in-store at their Oswego Route 34 location, where a Best Buy employee confirmed it was in good condition. After they received the device, I was shocked to be told that the phone was “shattered on the screen and back,” which is completely inaccurate and does not reflect the condition it was in when I shipped it. When I asked for photo evidence of this supposed damage, I was told that they do not provide any pictures—so there is no transparency or way for customers to verify their claims. To make matters worse, I was then informed that because they classified the phone as “cracked,” I would lose the promotional trade-in value entirely. This means customers are expected to accept their judgment without proof, even when it contradicts prior in-store verification. Their terms and conditions place all responsibility on the customer for any damage during shipping, even though they provide the shipping label. This creates a system where the customer carries all the risk with no accountability from Best Buy. In the end, I chose to have my phone returned rather than accept a drastically reduced value with no evidence provided. I will also be returning the new phone I purchased and taking my business elsewhere. This experience showed a complete lack of transparency, accountability, and fairness. I expected much better from a company like Best Buy.

Everything went good with my pre-purchase order and employee assistance with setting up my phone

I will change my review once I get an item but for now 1/5*. I have been buying Samsung ultra for 10+ years every year but in 2026 i so far I have bad experience with Bestbuy/Samsung and IDK whos fault it is. Order was supposed to be deliver by 3.11.26, as of 3.27.26 it is still not shipped with no communication of what happened or how and when it will get resolved.