Customer Ratings & Reviews

Great phone great service from best buy employees they help me and waited for me because i left my wallet at home

It is very nice. Only thing is the phone camera bump is too big that its not laying down properly

The best samsung phone to date. Even upgrading from s25 ultra felt like a big difference.

I haven,t had a galaxy in a minute but i had to switch back this phone have me finding out new things everyday

The device is perfect and the best buy services to facilitate the data transfer and phone clone was also good

Love it so far, zero complaints about it. The privacy feature is fantastic especially with banking apps.

Amazing phone and customer service was excellent 10/10❤️

Hice el cambio del s21 fe al s26 ultra y vale muchismo la pena.

Upgrade to the s26 ultra, and this phone dose jot disappoint.

I recommend Best Buy. It's an excellent company and they've treated me very well.

I had one of the worst customer service experiences I’ve ever had with Best Buy’s trade-in program, and I would strongly advise others to be very careful. I traded in a Samsung Galaxy S22 Ultra that had no cracks and was in good condition. Before shipping it, I even had the device inspected in-store at their Oswego Route 34 location, where a Best Buy employee confirmed it was in good condition. After they received the device, I was shocked to be told that the phone was “shattered on the screen and back,” which is completely inaccurate and does not reflect the condition it was in when I shipped it. When I asked for photo evidence of this supposed damage, I was told that they do not provide any pictures—so there is no transparency or way for customers to verify their claims. To make matters worse, I was then informed that because they classified the phone as “cracked,” I would lose the promotional trade-in value entirely. This means customers are expected to accept their judgment without proof, even when it contradicts prior in-store verification. Their terms and conditions place all responsibility on the customer for any damage during shipping, even though they provide the shipping label. This creates a system where the customer carries all the risk with no accountability from Best Buy. In the end, I chose to have my phone returned rather than accept a drastically reduced value with no evidence provided. I will also be returning the new phone I purchased and taking my business elsewhere. This experience showed a complete lack of transparency, accountability, and fairness. I expected much better from a company like Best Buy.

The team at BestBuy made my purchase easy and comfortable.

What to say, easy purchase and awesome product. Awesome customer support.

The verizon guy at the deptford nj store was amazing. Made an old guy very comfortable.

Great phone. New features are well worth the update from my S23. Would highly suggest.

Very nice phone, very similiar to my s25ultra. More integrated AI features.

I am really loving my phone so many features on it, slowly but surely navigating around it.

The phone is amazing. I really needed it especially since i had an older phone for awhile.

I am still trying to sort out all the features. And yes,I still get dozens of SPAM calls.

The best phone on the Samsung lineup. Faster reliable and worth the money I paid for it.