Customer Ratings & Reviews

Excelente 10/10 un gran teléfono perfecto lo amoooooo

Phone is great, just wish they would take more leaps like using the latest and greatest battery tech available. Mostly 3 stars for Best Buy shipping the phone in a giant box with 0 packing paper bubbles etc. They also didn't include a trade in kit for my old device as they were supposed too. Then they wouldn't even let me trade in at my local Best Buy just terrible experience all around.

Very happy with the price and the delivery service.

Good price and good devise Go and buy it now Ok.

Great support from staff, easy pick up, nice folks

Quality and services everything else overall good.

Excellent delivery not a single day delay on arrival

The phone is excellent. The screen quality is too good.

This review is for the service I received at Bestbuy & NOT the Samsung S26 ultra phone. I personally went in to Bestbuy to pre-order the Samsung s26 ultra phone. Bestbuy offered $500 trade-in allowance for my prior phone (subject to verifying condition). Upon my request, a manager looked at & inspected my phone being offered for trade in. After taking the case off, I was told it looks excellent and an associate sent me a text for me to complete the pre-order purchase & pay. I completed the purchase & waited a few days for the phone to be released by Samsung. I went to the store to pick up the new phone, gave the Bestbuy associate my drivers license for I.D. and waited while the new phone was located. The new phone was scanned and i was handed a Bestbuy receipt. That receipt reflected a $75.00 trade in allowance NOT $500 as my original receipt & the Bestbuy offer stated. After over 3 hours in Bestbuy, they could not figure out how to change that $75 to the $500. I was told I would get a credit at a later date but no specific date AND NOTHING in writing to confirm this promise. I showed 3 different Bestbuy employees my recipe as well as Bestbuy's website still reflected the same $500 trade in allowance. I still have my old phone and have shared the terrible Bestbuy experience with countless friends & more online.

Love the phone, fast and feels great to the touch.

It's a good phone, I love the privacy display mode.

It is a good phone camera quality not sure if it’s WhatsApp that’s the problem or the phone itself other than that it’s good.

I will change my review once I get an item but for now 1/5*. I have been buying Samsung ultra for 10+ years every year but in 2026 i so far I have bad experience with Bestbuy/Samsung and IDK whos fault it is. Order was supposed to be deliver by 3.11.26, as of 3.27.26 it is still not shipped with no communication of what happened or how and when it will get resolved.

Overall I really like this phone and the color too

I'm still adjusting to this phone and it does not work as easily with my touch as did the pixel 6 I came from. I suspect I need to learn a lot more about various adjustments and adaptations so that I can make it work for me. It would be so much better if I did not have to go into the store every time I need information about my phone.

Good product but i thought it would have been smarter in making bluetooth connection to my car. Not easily connected

The only thing wrong was I didn’t get the color I ordered

Everything went good with my pre-purchase order and employee assistance with setting up my phone

Pretty good so far. privacy screen takes some getting used to but so far no compants.

The phone is alright. But there is a huge glitch with the preorder promotion. After preordered, when ready to pickup, the associate can't find or honor the promotion that was at preorder. This was so frustrating and inconvenient for both associate and myself. Call me or Email me for further details