Customer Ratings & Reviews

Bought phone but was to small was used to bigger phones so I had to return it

With the whole note 7 thing I'm afraid the same will happen with this device.

Not my phone but no complaints just used for basic functions. Nothing fancy

too much junk on a phone! I would like to delete a lot off. but you can't.

Where do I start??? I bought 4 of these and a tablet. I bought into the Sprint 1% difference than Verizon hype. I originally dropped Sprint 2 yrs ago cuz of their terrible signal. I got verizon but they were expensive so I figured I would give Sprint a chance for half the cost, why not right ...1% difference....not the case. The signal is no different than 2 yrs ago. Nothing but dropped calls, slow texts or texts that dont go through at all. Promised it would work in rural area, not so. Couldnt get LTE, 4G, OR 3G to work and hence couldnt run my business online. I canceled within my 30 day gaurantee and they are still trying to hold me ransom on $2400 and I have experienced 6 hrs of being on hold over 3 days with cust service. Absolutely worst buying experience I have ever had anywhere for anything...dont bother...you get what u pay for.

Where do I start??? I bought 4 of these and a tablet. I bought into the Sprint 1% difference than Verizon hype. I originally dropped Sprint 2 yrs ago cuz of their terrible signal. I got verizon but they were expensive so I figured I would give Sprint a chance for half the cost, why not right ...1% difference....not the case. The signal is no different than 2 yrs ago. Nothing but dropped calls, slow texts or texts that dont go through at all. Promised it would work in rural area, not so. Couldnt get LTE, 4G, OR 3G to work and hence couldnt run my business online. I canceled within my 30 day gaurantee and they are still trying to hold me ransom on $2400 and I have experienced 6 hrs of being on hold over 3 days with cust service. Absolutely worst buying experience I have ever had anywhere for anything...dont bother...you get what u pay for.

I rather my galaxy s5. This phone takes to long to charge and much slower.

Good working phone...not much of a wow factor. I hope the next one is better

Bought this cell/Galaxy 7 from Best Buy and I'm not happy with it. Having issues with my e-mail; being able to open it up. Went I went to the Best Buy store located on west Charleston Blvd in Las Vegas, the techs didn't no how to solve my problem. Best Buy needs to hire knowledgeable employees.

Too expensive versus alternative makes and models. I returned Samsung 7.

The internal memory is not expandable and the battery cannot be changed .

This phone is seriously gorgeous, powerful, and amazing in every way but one. Unfortunately it's a big flaw by today's standards... you cannot "talk & surf" at the same time. In other words, while you're on a phone call you cannot use the internet, nor send an email that you were just writing prior to the call, etc. This problem was quite honestly a total shock to me as my previous phone was a Samsung Galaxy S4 - which had no problem whatsoever multi-tasking like that, ever. I had my old phone for three years and I multi-tasked calls and data usage all the time with my Galaxy S4 in fact. It turns out that the Samsung Galaxy S4 (and Galaxy S5 too for that matter) have dual antennas - one for phone calls and one for data connection. So the much older Samsung phones worked great. Apparently Samsung - for whatever reason - decided to cut some corners and remove the dual antennas on all the Galaxy S7 phones. This is really bad news if your phone carrier uses the CDMA cellular system (like Sprint, Verizon, others...) as CDMA cannot accommodate talking & surfing simultaneously. The only way around this problem is if you are connected to a useable Wi-Fi network somewhere - which is just a bandaid, obviously. If you want to talk & surf on a Galaxy S7 phone then you'll need to have a GSM system phone (like AT&T, T-Mobile, etc.). This is a deal-breaker for me. I take business calls all the time while I'm emailing, or need to look something up online during a call - business related or not. With my Galaxy S7 on this network - I need to excuse myself from the call and hang up first, then look up what I need quickly, then make another call and hope to continue where I left off with whom I was speaking to... not so easy when you're on a conference call or speaking to a specific customer service rep about an issue you have. My smartphone is basically my do-everything device, and it should be too. By 2016 standards this is ludicrous and totally unacceptable. Samsung failed to continue using dual antennas and these CDMA networks (Sprint & Verizon namely) cannot handle multi-tasking without the right phone. You'll need a phone with dual antennas or buy a Galaxy S7 on a GSM network like AT&T or T-Mobile.

I was forced to get this phone with the recall of the Note 7. It is a terrible phone. The screen isn't calibrated properly, so I have to touch under every button I want to press. Even the Samsung associates have been unable to get this fixed, but I'm stuck with the phone. It does not get reception in many places where my Note 7 and many of my other phones have, like my own house. Instead I consistently get notifications of voicemails. I also don't get my texts like I should. I will get them, but as one massive dump of texts at one time instead of one at a time like I should. Some of them are almost a day late. I have taken my phone to Samsung and Sprint and they both are confused as to what it is, but can't fix it. Frankly, if you are considering this phone, you may also want to consider 2 tin cans and some string.

Its no different than the s6 but it can't use the app to control my tv

I have to get a new sym card on this new phone. Wow what a product

the phone get extremely hot and it goes dead after 30 minutes of use

Screen quickly broke. Never had this happen before with others.

just average nothing special gets very hot reception is spotty

So far I like it but want to contact samsung on freezing issues.

It was a good phone, but just wasn't for me. Friends love it though