Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $569.99

Customer reviews

Rating 4.6 out of 5 stars with 1816 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers regard the Galaxy S7 as a phone with a good camera, long battery life, and user-friendly features. They appreciate that it is unlocked, reasonably priced, waterproof, and has a good size. However, some customers have concerns about its tendency to overheat, its fragility, and the lack of updates with Android.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 86 Showing 1,701-1,720 of 1,816 reviews
  • Rated 4 out of 5 stars

    Great phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone for my daughter and she loves it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Apps easy to use

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is working according to specifications......

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 2 out of 5 stars

    The camera was good and that's it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera was really good but it sure didn't last very long on batteries got awful hot so I ended up buying a Nexus 6P and I like that one better

    I would recommend this to a friend
  • Cons mentioned:
    Overheating

    Rated 2 out of 5 stars

    Phone gets hot

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone became so hot after watching thirty minute video. I tried to turn off phone. And I had to take out sim card to get phone to shut down. It took an hour for the phone to cool off .

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I love Android but S7 is disappointing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had defective piece, which I changed 2nd one, even new one also very slow in downloading apps, pics, and emails. As it's a direct purchased from best buy.My mobile provider will not set it for me. Samsung tech couldn't fix it either

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good but not great.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased. Had issues with it turning off over and over. Returned. Was given a open box item that would not get signal. The phone is great but make sure it's the correct new item and not some accidental inventory they sell you.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 2 out of 5 stars

    Phone is nice, but shuts down

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is great, great camera, and very user friendly. The only issue is that when it receives an update for some reason phone will not restart. It has done it twice.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Overheating

    Rated 1 out of 5 stars

    Only worked for about a month

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally decided to upgrade to a Samsung Galaxy, and it was marginally better than my previous phone at first (a Moto G4). After about a month, it started shutting down by itself, overheating when I tried to use it, and being frequently unresponsive. I had to go back to my old phone which also had several issues while I shopped for a new one. It's a good thing that one sort of functioned, because the Samsung Galaxy certainly didn't.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Unable to rate this

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GS7 should be good phone but I didn't have Sim card tray installed. Can not check how it works. Best Buy reps was not helpful. Need to go back to store 1 hour away to return. No shipping option for me.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    BEWARE - buy from a carrier if you want updates

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I'd known that the UNLOCKED version of the phone will NOT receive any monthly security patches or OS updates. If you buy directly from a carrier, you get the March Security patch and Android 7.0. If you buy unlocked, you're stuck wtih Android 6.0.1 and the December 2016 security update. (It's March people!). The phone itself is fine - the unlocked version is NOT recommended.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone overall is good but for its price I think it is slow and battery drains instantly. Samsung decided to update the unblocked phones at last so security is not good nor OS updates.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Lack some features!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No WiFi calling, touch screen does not respond sometimes, phone hangs many times. I am using Verizon. Good that it works both GSM & CDMA networks.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Back is glass

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found this is slippery. If you stop it from falling all the was and it drops on the back it breaks. The back is GLASS! DONT USE IT A DAY WITHOUT A CASE!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Last years phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yep, I already have to return it. Can't turn on. Endless cycle of trying to open and it starts then shuts down. Less than 30 days old

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not as good as the s4

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad stuff: battery not removable; no option to auto-delete emails from cell's inbox when delete on computer server, etc.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    won't activate with usmobile

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After inserting sim and turning on, phone said it was preparing carrier features but never completed. Could never reliably contact Verizon towers and could never send texts. BestBuy offered no support but took my return with no questions asked for $35 charge. Would have liked to keep the phone but since BB doesn't support it decided not to. Online forums and reviews note lots of issues with the unlocked S7.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    good phone, does the job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the phone fits well in the hand, screen is clear easy to use. better overall functionality in other phones tho

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is excellent. I love it's features. However, the advertisement for free Samsung vr is false. I was not able to get it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    not bad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my only problem is that the screen isn't protected better easy to crack my other phones were never like this

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Missing some of the features

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was ok. I returned the phone to the store because it did not have the key features I was looking for

    No, I would not recommend this to a friend