Customer Ratings & Reviews

i like this phone thus far, but I've had a few difficulties that all center around one issues: navigation. now, I'm still pretty young, I've grown up with tech, so this isn't from a standard place of ignorance or being unaccustomed to these things. the first issue i had was the screen remains awake when the phone is closed. luckily a quick search fixed that. the next issue i had was switching out the Samsung keyboard for the Google one. the Samsung did not like to let me swear, which just doesn't work. i like to swear. anyways, most results directed me to language and input as the solution, pointing to a "default keyboard" option i did not have. I'm making this review in hopes that someone will see this before buying and be aware that this is resolved by pulling up the keyboard as you would to type, pull down the drop down like you would to change brightness or look at notifications, and tap the thing saying what keyboard you're using. in short, expect to need to branch out to figure out any altercations you may want to make from the default. because this device doesn't seem to like to make it easy.

I love this phone. It doesn't get better than having a Samsung cell phone. Looks great and have many cool features than the boring iphones don't have. I like to customize everything on my phone and the extra space with the capability to read 256GB mini SD cards is a plus.

I bought the black S7 during the current black Friday sale. Initial set up experience was not pleasant with wifi connectivity issues and phone getting very hot. Coming from a stock android nexus 5, the software called touch wiz was not easy to navigate around. I really tried to like it, but just could not get used to the software. Tthe phone feels great in hand even though it is on the heavier side. After the initial hiccups, I installed Nova and google launcher, but went back to touch wiz launcher as that seemed smoother. The phone itself is super fast but the UI is not fluid with lags on chrome and open other apps. The screen is really crisp and camera is very quick and never dissapoints even in low light and i like the always on display. The call quality is decent and data and wifi download and upload speeds are insanely fast. Battery drains very quickly despite being a 3000 mah size probably due to QHD display and poor software optimization. I am getting around 2.5 hours screen on time. My wife's Moto G4 play which costs about $129 has smoother interface due to stock android and gets around 4-5 hours screen on time battery life. For the discounted price of $ 549 even with a free wireless charger, i feel you can get better phones likes nexus 6p, ones plus 3 or the new moto z play or the new pixel which offer better user experience and value.

Love the size and feel. Still fast enough and frequent system updates. Phone seemed to have gotten faster and smoother after installing a faster rated micro sd card.

I purchased it to replace a Nexus 5 on an ATT family plan. It seemed to work fine except for the call forwarding feature. I could not use the call forwarding feature because it kept giving a "network error" and "sim card read" error. ATT tech spent a day and 1/2 trying to fix the problem, then concluded it might be the phone. ATT tech advised me to take the unlocked S7 phone to an ATT store to try the sim card in an ATT branded S7. No problem with call forwarding in the ATT branded S7. Took the unlocked S7 back to Best Buy. The Samsung rep at Best Buy tried the sim in another unlocked S7 to see if it was just my phone or all unlocked S7's - he could not get call forwarding to work. Returned the unlocked S7 and bought an ATT Branded S7 instead. Call forwarding works flawlessly on the ATT branded phone. So my conclusion is that the ATT Call Forwarding feature dos not work on an unlocked S7. You can still forward calls to the ATT voice mail, but you can't forward calls to an alternate answering service or another phone.

I purchased the unlocked version of the phone and it worked on both tmobile and sprint. The camera is really good.

I have had the phone for a few weeks. Took me a long time to decide what phone to get. Samsung has not come out with the update for the Nougat operating system for this model. They updated all the other S7 phones that are locked onto a carrier. So if having Nougat right away is important -- choose another option. It is suppose to happen later this month. Wondering in the future if the updates and security patches will be way behind. So...at this time am not recommending this unlocked model.

Out of all the cell phones that I had so far this is definitely my favorite when I first had it for the first week it was getting really hot but after a couple of weeks, deleted some factory apps and downloaded some programs to release memory and I haven't had a problem with the phone ....works great.... I love it !! definitely one of my favorites since I've had cell phones

So I bought this phone back in Oct of 2017 during the pre-black sale deals Best Buy had and I bought the phone since it was a good deal back then. Now I am actually regretting getting the unlocked version of this phone because I thought it would have timely updates for the newest version of Android with updates on security patches. This is not the case, since it is now March of 2017 with no updates of any security patches for Android (mine still reads Dec 2017 security patches) and while the carrier phones have recently been updated to Android Nougat 7.0, this version has yet to receive that update. I am hoping the unlocked version does get it as it seems the international version of the phone gets timely updates. So come on Samsung get it together and provide superior customers service!! Update on a timely manner please! IF YOU ARE LOOKING TO USE THIS PHONE WITH T-MOBILE pay attention to what I am about to type since I learned this the hard way. The phone does use T-Mobiles LTE network, does have VoLTE and Wi-fi calling capabilities. What I did not realize, until I saw a branded T-Mobile Samsung Galaxy s7, is that my unlocked s7 did not have the capability to do Video Call Over LTE. I looked all over the various menus, features and anywhere on the phone to turn that feature on. I even reached out to T-Mobile and then at the end they stated that since I have the unlocked version of the phone Model# SM-G930U, that capability of Video Call Over LTE is not available on the phone at all! Those two issues are big ones for me and if it wasn't for the fact that the phone is a pretty good flag ship phone I would have given it either just 1 star or zero stars rather than the two stars I gave it! Can;t over look the fact of timely android updates and missing carrier feature. If T-mobile has a fire sale again on the branded version of the s7 I'll definitely buy that one and sell this one to see if it pays for itself or at least recoup some sort of money out of it. If not I'll just look for other phone companies like LG or Sony with their up coming flagship phones.

Despite what the description says, the phone does not necessarily work with all carriers. We use Ting as our service provider. They use the Sprint network. For some reason, the phone would not connect to the network correctly. We went through 2 SIM cards and neither of them worked. The phone kept cycling on and off. It works fine with a GSM card, but I did not want to be on the T-Mobile network (which is also supported by Ting). My husband says that perhaps connecting to the Sprint network through a 3rd party is problematic and that later on they will fix this problem for this phone. It is very new and probably not all carriers are updated yet. Other than this problem, I love the phone. The camera works great and it is fast and very responsive. We will replace this unlocked phone with another Samsung Galaxy S7 that is dedicated to the Sprint network instead.

This phone a great buy and worth the money. I see no need to update to S8. Definitely needs a case. The downsides are the slow security updates and delay in receiving nougat. It is wise to purchase protection from Samsung or geek squad.

Be aware. These unlocked phones are great until Samsung can't find your phone by IMEI number because best buy bought it from another country. Been dealing with this for about 3 months. No one can help me. Was referred to the corporate office with this issue.

Nothing on Best Buy here, they're great. Really. The problem is that if you're considering an unlocked device, you're doing so for one or two reasons: You don't want carrier crapware on your phone. You want security and OS updates early. Well, you will at least avoid the carrier crapware, though Samsung might throw one or two seemingly innocuous manufacturer apps on. I haven't had any problems with those yet. As for updates, forget it. The Nougat update was promised for this phone in November of 2016, and as of March 1, it was still on Marshmallow, and the security update was from December. The security update finally came on 3/27, dated 3/1 - almost 4 weeks old by the time we got it. And still no Nougat. All the Samsung forums are full to the brim of angry owners and moderators that just have no clue when it's coming. Samsung will only say "Soon" as they've been saying for over 4 months now. And while Samsung's current flagship is languishing on old software, Samsung is pushing Nougat out to the Note 5. Yeah, the Note 6 and Note 7 both already have it, so that's 2 generations back on a second tier phone. All before they bother with their flagship. Even Verizon, notorious for being the VERY LAST one to update anything, pushed this update out over a month ago. So it looks like Samsung just has better things to do than keep their flagship updated unless they can get the carrier to do the work. I'll certainly buy other phones and stuff from BB, cause like I said, they're great. Samsung has got it's last penny from me. And I will NOT be recommending anything from Samsung to any friends or family.

I'm a SM-G930U owner. I purchased the US Unlocked edition with the mindset that Samsung would treat it as it has the International editions. Meaning that it would not be subject to the delays incurred by the Carrier Branded editions are when it comes to updates and support. I mean, Samsung has complete control over the Firmware update schedule. Carriers typically have to go through a series of in-house testing before releasing updates. Samsung, on the other hand, has no hurdles beyond it's own development. Up until very recently, and with a significant amount of effort, Samsung had this edition scheduled for quarterly security updates. And while there is no sold evidence to date that they have moved to a monthly schedule, the US Unlocked edition S7's (SM-G930U & SM-G935U) are the only US editions still running on Marshmallow 6.0.1. If you are looking to purchase this edition for timely updates and superior support from Samsung, DO NOT BUY... However, if you are looking for a bloatware free clean edition of Android, and are willing to wait for updates that may or may not even come, the US Unlocked S7's run great. I can NOT recommend this edition without first expressing that Samsung has shown really unacceptable support for it, but it does out preform the Carrier hacked editions with all the bloat they add. Consider ALL of this before opting for it.

I got this phone because I wanted something smaller that I could used one handed. I used to have a Nexus 6p but the phone was too big. This galaxy is a well all around package, easy to handle with one hand, water resistant, expandable storage, wireless charging plus fast charging, best camera on any smartphone I've used and it's unlocked meaning that is free of all of the carriers useless apps. I have had the phone for 2 months and a half, it's has been flawless on the software side. It just works!

Functioned phenomenally, and still does. Camera was very good quality, and there are many nice features that are a big step up from previous Galaxy models. However, after having the phone less than a month, the camera lens broke while sitting on a table. Samsung will not cover this issue under warranty, and I am just barely out of the window of returns.

A crown jewel on the outside and a complete technological marvel on the inside. Flawless product! Fantastic camera, fantastic battery life, fantastic acoustic properties, fantastic display, fantastic internet speed.

I bought this unlocked phone because I can no longer upgrade with my Verizon unlimited plan. It was at a discounted rate during Black Friday so it was hard to resist getting it. The device is faster and better than the Galaxy S5 I am upgrading from. Just a few days of using it I am in love with the device. Like others have mentioned the pre-installed apps do stink and having to find ways around it seems like a hassle. Wish I got the Edge just so I can use that edge function.

To be honest, this is my first smart phone that I've owned. But I did a lot of research before I bought. The Samsung Galaxy S7 had by far the best reviews, including the Apple products. I almost went for the Edge, but decided that I'd rather keep the extra hundred bucks for the limited extra features that I would have gotten. Anyway, I've had the S7 for almost a month and I'm totally happy with it.

The phone performs well so far; too early to tell. The five stars are for service after the sale. Attending a workshop last night, we were told any problems-just stop by. That doesn't happen with the phone stores-from personal experience. I'd say we learned a few tricks and all our issues were resolved. I didn't get her name (sorry!), or card but kudos and thank you!