Customer Ratings & Reviews

The camera quality is terrible and it takes forever to take a picture. Also, if your watching a video it's blurry. The screen freezes often, I have to restart the entire phone.

I just got my new Galaxy S8 and it won't always let me answer calls. What good is a phone if you can't answer calls on it. I love everything else about the phone but need to answer calls.

Hated the phone... Best buy locked our Verizon account it took 6 calls and 4 visits to get this mess cleaned up. Went back to Verizon to upgrade.

The phone gets stuck soo much I'm not sure if I got a defected phone or what but no one can hear me on my speaker and Bluetooth

Disappointing phone, poor battery, camera. Very slow after a few months.

This is not good wish I didn't buy it it gets worse every day

Makes screen useless..took it off after 2 days. Don't waste your money

my phone is having mic issues, phone connection. app issues

Returned. Husband disliked very much. Would not recommend.

I am very unhappy with this phone, nothing but problems.

The Samsung Galaxy S8 is a very good-looking phone. It operates well so I have no complaints about its operation. However, I see some shortcomings in its design a prospective buyer should consider. Yes, these are not very serious complaints but they are, nonetheless annoyances I hadn’t considered when I bought the phone. The curved edges of the display work poorly with the tempered glass protectors I’ve used. Rather than gluing the entire tempered screen protector to the phone’s screen, the screen protector has its glue applied only to its perimeter. This means that moisture can get between the protector and the screen and the glue-line is visible when looking at the screen’s edge. This also makes the phone is less responsive to touch in some areas of the screen because of the inconsistent air gap between the screen and protector. Furthermore, the screen isn’t protected as well at the curved edges because a protective case must allow you to see the side of the screen. This lack of edge protection allowed a short drop to shatter the phone’s screen when the very edge hit the ground. The lack of a home key makes determining which end of the phone is up more difficult. Yes, you can see the camera and speaker are at the top but it takes more than a casual glance at the phone to figure things out. I regret trading in my Galaxy S6 and getting the S8.

I decided the time and price were right to upgrade from my Galaxy S5, which I had for about three years, to the S8 and overall I am pleased with it. Compared to the S5 the S8 is thinner, narrower, and made of slick/shiny guerrilla glass. This might be good for smaller hands to hold but for me this phone required a case for better grip. So after a week of use I decided to purchase the Urban Armor Gear Monarch case which provides the right amount of width and grip as well protection and still fits in my pocket without being bulky. The picture is bright and clear, even on the lowest setting. The external speaker at the bottom of the phone sounds surprisingly good, too. You just have to remember not to keep your hand over it or you'll muffle the sound. Of course you could also use the enclosed earbuds provided by AKG or your own as this phone has a headphone jack. The calls I've made so far have come in loud and clear. I use the retina scan to unlock the phone and it works very well so far. Also, I plan to get the fast charge pad, but for now I'm using the fast charge cord the it came with. Just a few suggestions for Best Buy: 1. Have a few sample cases at the display table so customers can compare the feel of the phone both with and without a case. 2. I found out my Best Buy credit card is not supported on Samsung Pay or Android Pay, even though it has the Citi logo. I called the Samsung Pay help desk and I was told the card was not supported because it was issued by Best Buy rather than Citi. So I am hoping Best Buy can lobby for all its credit card members to get the Best Buy credit card included with Samsung Pay and Android Pay. I know I would use that app.

I was so excited to dump my last apple product and switch from an iphone. I love the larger screen size even though the phone itself isn't much larger and the camera is better. However, I would not recommend switching if you are using an iphone. The battery life of this phone is much worse (yes, it's hard to imagine) and verizon and google compete for your basic software so you are left with a mess of messaging apps, photo apps, notes, email, bixby vs. google voice etc. I cannot believe the pettiness of this silly competition. Verizon software for samsung phones is a joke. Google software is great and I thought this would just be a google phone but I can't even get access to my voicemail without installing some 3rd party app. These phones are half the price of the new iphone, and I am so tired of apple products but I wouldn't recommend anyone switching over until the interface becomes more accessible and ready to use. I thought imesssages were stupid but now i'm stuck with 3 third party apps to try and get the same features. Also there are currently no good cases or screen protectors for the curved screen.

This is my first Samsung phone and first time away from iPhone since 2012. I've had this phone since shortly after it came out so its been a couple of months. I gave it 3 stars because I bet if you're used to android it's an awesome upgrade. There is just too many things that are difficult making the switch from iPhone to Samsung, and I use Google for many things on my iPhone. The phone is cool and for the most part it works ok. It's cool having widgets that are functional but certain apps don't function well like Transit but that's an app problem. The cons that warrant 3 stars from me: I keep having trouble with voice assist turning on with some magical button press and it's a serious pain to turn it off. Nothing gets done while it's on. Why would a vision assistant need to turn on and off with quick buttons anyway? Either you can see or you can't. The phone also seems to reset previous settings i've already had. The volume sync needs to be redone with devices i've already connected to like my car and headphones, but it's not predictable to me yet. Sometimes it keeps, sometimes it doesn't. Palm swipe for screen capture turns off regularly as well. Bixby was just activated and it's not very helpful. Stick with Google assistant. The place where the home button would be doesn't always work for me to turn the screen on. That's unnerving. I had difficulty with the contacts syncing over google and all of my contacts with iPhones could not be used. It seemed to be tied to the area code being in parenthesis. Maybe this is an android problem. I would not recommend switching to this phone if you were looking to get away from iPhone after some time. It's challenging.

Everything is working great so far. It is super fast and smooth. It's beautiful. It charges really fast. The camera is excellent and has a lot of different filters to choose from. Sound quality is great. I also like how Samsung is so customizable! Aside from that, I'm thankful that I didn't buy the screen protector. I hope they fix that soon :)

This phone looks great and is easy to use. Camera takes great pictures, screen is vibrant, and the charge lasts all day. The only problem I had is the UBS Type C connector did not fit. The salesman said it was a manufacturing defect. I bought a new charging cord and everything is fine (that was a lot better than screwing around sending the cord back to Samsung). The Best Buy deal on this phone makes it a no brainier. Thanks Best Buy!!

Always been an Android fan. Had a Nexus 6P and decided to upgrade to the Galaxy S8 but it wasn't an upgrade. I love the phone design, style and features but I just don't think it will be as reliable and bullet proof as the Nexus 6P was. I have only had the Galaxy S8 for 2 months and it seems to be getting worse with issues. The phone freezes randomly during various things. Occasionally it will unfreeze but 9 times out of 10 it requires me to force a soft reset by holding the volume down and power button to FORCE a restart. I have done a full factory reset 2 times. Replaced the external SD card, ran it without the SD card and no change. Ran it factory stock with no apps installed. It may freeze up trying to open Pandora and it may freeze up after a call and stay stuck in the call screen not even allowing you to answer calls back from the person it just dropped the call from. Samsung has a built in app for help but the "expert" help suggests all the stuff I have already tried. Next step is to send it back to Samsung for a replacement which would leave me without a phone and that's not a viable solution right now since I run a business. Android Oreo is supposed to be out in the next couple months and I really hope it fixes whatever issue is happening. If not, I have to bite the bullet and send it and and start from scratch again. PS... the Nexus 6P got passed down to my son and he's managed to drop it twice, crack the screen and dump a class of soda on it and it's still running strong and not missing a beat.

Like most everyone today, I have used several varieties of smartphones over the years (Iphones, LG's, Moto,). I am really impressed with the quality of the S8 and the overall pleasure I get from using it. Everything feels seamless and the display is gorgeous! I understand that the phone is covered in a glass coating, so I bought a wallet case that keeps the entire phone covered when not in use. I'm not a huge user of the fingerprint scanner and I don't even care to try bixby, so I can't really comment on those aspects. I enjoy the customization of Android and the S8 is the cream of the crop in the Android market. My wife has an iphone 7, which is a fantastic phone, but with the screen, headphones, and android functionality, I feel the s8 is a superior device.

Pre-ordered and purchased S8 about 3 weeks ago. Phone has a great screen and runs clean, at least it did. Recently it has been randomly rebooting. I googled "Galaxy S8 random reboot problem", and this seems to be a pretty common problem among S8 owners. Samsung has not admitted yet that there is a problem with this, but if you look at their support site it is full of complaints of this happening. Most have not found anything that corrects the problem. In fact many people reported getting the phone replaced and have the same problem with the new phone. I think this is the last time I will get in on the front end of a new product.

The Samsung S8 has been a very reliable and phenomenally functioning phone, internet tool, entertainment resource, and camera. Functions are logically laid out making it easy for anyone to use. Level of tech is great for advanced/experienced users as well. Screen resolution and color make watching videos easy and enjoyable. Camera beats every other cell phone camera in resolution and color. Clearly surpasses the camera on the iPhone! When I was looking for a new phone I considered switching to an iPhone because the rest of my family are iPhone users. Glad I chose the S8.