Outlet EventEnds Jan. 19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Model:
SPHG960UBLU
SKU:
6196531
Your price for this item is $636.99

Customer reviews

Rating 4.8 out of 5 stars with 1219 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Galaxy S9 64GB's camera quality, battery life, and ease of use. Many also appreciate the screen size, available features, and generous storage options, with some noting the improved performance and sleek design. However, some users expressed dissatisfaction with Bixby and the charging port. A few customers also felt the memory could be improved and that the phone wasn't significantly different from its predecessor.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,219 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    This phone is awesome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our phones are absolutely perfect. I see Samsung made major upgrades with this phone especially as for as memory goes. Previous phones constantly running out of space but this one that is not a problem. Completely water proof and user friendly. Reception is great to even in elevators. Good long battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    lots of new features

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a big step-up from the S6. There are many new features and is easy to use. I like that all the apps I use are on 1 or 2 screens as opposed to the 5 I had before. The one drawback is that you cannot delete a string of text messages from someone at one time. It's either doing each one individually or all of them. Other than that very fast and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 4 out of 5 stars

    S9 phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the new features with it. Wish I got the s9+. I like the larger size Easier for me to read. I work on my phone a lot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera for a technically challenged old guy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is easy to learn and has a lot of storage. Lightweight and simple with a little help from my kids. Have fought owning one for years but sure glad I got this one and have learned to love it. I may be old but time and my abilities March on. Highly recommend this phone.

    I would recommend this to a friend
  • Cons mentioned:
    Bixby, Charging port

    Rated 2 out of 5 stars

    Worked great until Paid Off

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find it very peculiar that after making payments for two years on this phone including two years of insurance, just one week after making my final payment, the charging port no longer works. Not a single problem or complaint for two years and then , just like clock work, the phone will no longer take a charge from any charge cord. Not surprising, my 2 year Geek Squad insurance had also conveniently expired without any notification or option to continue the policy. Now my only option is to buy a new phone ? That is simply out of the question after being out of work for a year. Major disappointment !! I will say that while the phone was working, it was wonderful in every way with the only exception being the obnoxiously irritating Bixby continually attempting to gain access and control over every task. Please add an OFF switch on future models.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 4 out of 5 stars

    Sons New Phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera and easy to use; phone is durable; battery not as long lasting as would like, but ok.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello sailorpete, thank you for sharing your valuable feedback! We appreciate you and your son being a part of the Samsung family. ^Elizabeth Samsung

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Galaxy S9

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are for the most part a Samsung Family. My husband's battery on his 7 died suddenly after two years, and the batteries were on backorder and he could not wait two weeks. So we decided to upgrade and it was a great choice, this one is even better than the last one.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Tough body

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone ever. I've dropped this phone a few times both on concrete and hardwood flooring with a thin silicone case and it never broke. Screen is crisp clear and overall easy to use. Best buy always have the best deals when it comes to cell phones

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love this phone.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a breeze to transfer data over from my S7, contacts and text messages, pictures. Have been a Samsung fan since the Epic, S3, S5, and S7. As an IT person the Galaxy series has been intuitive to use and customize how I want my phone to be set up. Worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    I am really liking my new phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the battery life is very good, much better than my old S5. Seems like the Pedometer is much better at counting steps, the S5 was very easy to add steps. I had to verify it was counting right, and does seem to be correct. Still getting use to it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone for traveling performance

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung - Galaxy S9 64GB - Midnight Black (Sprint) cellphone is a great phone for traveling performance. I added a micro SD card to extend the memory capacity and the phone is handling so much better than my old phone. Wish I had bought it sooner!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Superior phone for pictures

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the note 8, which does all the things I wanted to include the use of the stylist. We purchased the S9 for the camera and it's features which are superior. We got fantastic pictures on our trip to Florida, daytime and night, inside and out. Cant be beat.

    I would recommend this to a friend
  • Cons mentioned:
    Bixby

    Rated 5 out of 5 stars

    Super fast, great features

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best galaxy yet. Love being able to use different fingerprints to unlock, as well as iris scan. Biggest knock is bixby and Samsung voice, totally unnecessary since google works well, but you can change settings easily to make google the default.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously had the Galaxy S6, but battery life was becoming a problem. Upgraded to the S9 and am very happy with it. Great battery life, and Samsung makes a great phone! Best Buy definitely had the best deal to purchase the phone for Sprint use.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Memory! YAY!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I almost left Samsung with the Galaxy 6 and it's lack of expandable memory. SO glad that option is back! Between 64MB and the 128MG microSD, I think I'm set. Battery life also MUCH better. Phew! So nice not to have to carry around a charger with me.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    First non-Apple phone in 10 years

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was worried about switching to an Android after using an iphone for many years, and I wish I made the change earlier. My photos and 4K videos are absolutely incredible and I love being able to use 2 apps at one time. Amazing phone and I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Galaxy 9

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the Galaxy phones and have been impressed with the ease of operation and functionality of the entire line. I have upgraded from Galaxy 7 to a Galaxy 9 this time and I will probably upgrade again if another Galaxy phone is available.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Big upgrade

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Samsung S6 previously, so this was a big upgrade. At first I was unsure if I liked this phone but the screen quality is amazing, the camera is awesome, and once I got used to the fingerprint pad on the back it became a must for me.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Perfect 10

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always Samsung has made a great quality product. Picture quality is fantastic. Listening to music on it sounds great. Lots of preinstalled apps as well as plenty of room for downloading my favorite games and other apps. Overall great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 4 out of 5 stars

    Nice phone-great color

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice camera, easy to use, although reception doesn't seem to be as good as the S6 was.

    I would recommend this to a friend