Customer Ratings & Reviews

This phone is just ok, not all that it is hyped up to be. I personally preferred my S8.

I do a lot of texting, and I don’t like at all the small box you have to text in, then you have to scroll back to look at the words you texted. Not happy with that part. I like a normal screen when I’m texting, to see what I have texted all at one time.

I expected the phone to be alot better. I expected to be alot more information

Good phone but the battery still sucks. This will be my last phone from Samsung!

Samsung Galaxy s9 need more updates I can't make video call I'm so disappointed:(

Like many similar defect reports that I now see online, the Galaxy S9 has such a serious defect in the microphone that the person you are talking to often cannot hear you (they report that the sound is distant and muffled). Best Buy Geek Squad has not heard of the problem, and wanted to know if I have a support plan. An $800 phone should not require a support plan to be able to make phone calls!

I never though I'd say this, but I'm going to iPhone for my next one...

I wish I would have kept my s6 instead of upgrading to the s9.

It's a great phone to have and works just fine. Ok

Nice phone. Would love a long lasting battery though.

Too many sound notifications that are unexplained !

The camera does not take good pictures. Very fuzzy

I absolute hate this phone! Drops calls, I can have 4g and 4 bars and still wouldn't call or looking at something on face book an takes along time to come up or it will just spin an never come up! Verizon is worrying about a better camera and other things! The reason I bought this phone is to talk on it and a lot of times it wouldn't call or it will just drops the call !

I pre-ordered the phone and was expecting to get my $100 only to find out that the savings was on those that paid in installments. If you pay that way with the daily interest you are paying them back doesn't give you any savings. It was my fault to not read the fine print but I didn't expect to have to with a store like this. I was really disappointed because I could have gotten two phones from anyone else for the price I paid for one knowing I was getting a savings. Lesson learned, really not out to give your loyal customers anything just points to develop lifetime value, as a business major I feel jilted but will spend my time reading from now on.

Phone would just turn off by itself and go into a black screen mode. Nothing I could do about it when it happened. Very difficult to reboot. Call Verizon and they said to return phone for replacement since it is within 14 days

I have had Galaxy S line cellphones for a while and this one particularly is not so much a step up from the GS8... not worth the upgrade.

I am a Samsung user and I usually love Samsung products. This phone has been the worst purchase I've had. The first one I had 8 days and it quite working, this one the this doesn't always work and it randomly just shuts apps down.

I didn't like the curved screen. It was very difficult to find a screen protector that worked and very difficult to use Swype.

Phone has issues turning off by itself and having black screen. Very difficult to boot back up and only works temporarily

I had an s3 for 8 years and it broke so I had to get an s9 and first off the s9 is nothing like the s1-s6 also it doesn't work like any other phone. I was told that everything about this phone was the same but it's not they took out over half of the apps and they even took them out of the Google play store so that you can't use them i will never buy this again.