Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $599.99
with activation today

Customer reviews

Rating 4.7 out of 5 stars with 2929 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers praise the Galaxy S9 64GB's camera quality, battery life, and ease of use. Many also appreciate the screen size and the phone's overall performance and features. However, some users express concerns about the Bixby virtual assistant and the phone's price point. A few also mention pre-installed apps as a negative aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 2,929 reviews
  • Rated 4 out of 5 stars

    Good phone

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price. Better features than an iphone. Always like being able to add storage for photos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the Best Samsung phone i have ever owned. There is no lag. Also the phone does not get HOT. Ever. This is a great product and I think everyone should buy one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade from the S6. Didn't like having to buy all new charger cords due to the change from B to C, but the old chargers were pretty shot anyway. The fingerprint scan on the back is working well. Nice change from having to push the button in the front always.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome cell phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best smart phone I have ever owned. The amount of features available plus how many different ways the are to customize the phone to suit my personal taste is unbelievable. I highly recommended the galaxy S9 to anybody looking to get a new smart phone.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 2 out of 5 stars

    There are better phones

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Irritating and over-priced. Maybe it's just Android features or lack of. One needs to install so many 3rd party apps that end up draining the battery. There is no app that will keep the display dimmed while on a phone call. So eager to save power (during an active call) the screen saver kicks in almost immediately and you have to unlock the phone to see the display again. Although incoming texts and message alerts are set via settings to pop up on a locked screen so you can read them without unlocking the phone, they DO NOT. And again you have to unlock to view anything. Samsung's Bixby is useless and has a dedicated button that can't be reprogrammed. Camera flash on auto does not work properly and dim light shots are really poor. Otherwise the phone is fast and useful for what it was intended. I will not buy another Samsung phone in the future as there are so many other much less expensive phones.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Another solid iteration of the Samsung Galaxy line

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is actually my wife's phone, and she loves it. It replaced her old Samsung S5 (I think). At any rate, we are Androids users (Samsung specifically) and we have every intention of continuing down the line, through the years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love, Love, Love

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to replace my Samsung Galaxy 6 Edge, which by the way I purchased in 2014. Of course over the years, the set-up and app function have changed, so my only frustration, which I am sure is not usual, is getting adjusted to a new and upgraded device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Samsung Galaxy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last two phones have been Samsung Galaxys. They are reliable and easy to use. This phone does require a different charging cord but there is no wrong way to insert the charging cord. It says you can add a micro sd card but I haven't explored that option yet

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Thought the battery would have improved

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought the battery would be better than the S8 but it's about the same. The cameras better though.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    As Advertised

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and has a great feel and sounds nothing else

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    good not great phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    s9 is a good smartphone, but I think for the price the S8+ a better or equal performing phone

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great Phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from the S6 edge. The transfer of content to the S9 was simple and the camera is awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Very good Cell Phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has all the current options and is very easy to use. I like it ! The cost could be less.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like most options and functionality of the Samsung s8. Its fast, user friendly, etc. I'm not a fan of the pre-loaded Bixby or the curved edges. At times when trying to swipe the screen, it opens the Bixby app, which is annoying. Also, the battery life was great for the first few months. It would easily last the entire day. However, now at six months after the purchase i have to charge at least once during the day.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 2 out of 5 stars

    Disapponting. Liked S-7 better

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed in this phone. Numerous "updated" features make it more cumbersome than the S-7. You have to press 3 things instead of one to do things. The screen is a teeny bit bigger, but instead of having buttons at the bottom, you have to swipe arrows on the bottom of the screen. You have to do three steps instead of one to "go back." Annoying and time consuming. That's just one example. Also, the camera on the new phone doesn't have the beauty face feature. That should be required! Several other things about this phone make me wish I hadn't upgraded.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great price for this phone.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looking for a good cell phone at a reasonable price. I found this galaxy s9 for a really good price. I order the phone with no problems. It was supposed to be a week for delivery. It arrived in 2 days. Very pleased with the whole process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did it!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was beyond time to upgrade the phone. After some research, decided on the Samsung Galaxy S9. Things are in different places compared to my last phone, but so far, very pleased. Only drawback is the phone is very slippery until you get some kind of case for it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good phone

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone. A couple of minor issues but they may be Sprint issues.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Nice phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the size better than the plus. Fits better in my hand and pocket. Great deal as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great features. No issues with phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Features. No mechanical issues with phone so far. Takes a little getting used to texting coming from apple. Not sure if it has to do with screen saver. Made adjustment to texting sensitivity on phone and problem was corrected for the most part

    I would recommend this to a friend