Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $599.99
with activation today

Customer reviews

Rating 4.7 out of 5 stars with 2929 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers praise the Galaxy S9 64GB's camera quality, battery life, and ease of use. Many also appreciate the screen size and the phone's overall performance and features. However, some users express concerns about the Bixby virtual assistant and the phone's price point. A few also mention pre-installed apps as a negative aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 88 Showing 1,741-1,760 of 2,929 reviews
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Great phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive has it for 3 weeks. Works great, very fast. No issues.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great features and battery life. Good phone for my kid.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. I finally had to give up my dinosaur S4 which I loved by the way. But this phone is easy to learn and so far the only issue is the volume button bounces and won't go off the screen when turned up all the way while listening to 1 of my Bluetooth speakers. If continues I will have to replace since it may be a glitch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade!! Yeepee!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    UP graded from Galaxy 7 Edge to the S9.. Surprised that it also has an "edge"! Didn't have to give up my fav feature after all. Still learning this new toy. It has lots of features new to me. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new phone!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, not so new now, but I still love it. I have to admit to dropping it several (at least!) times since I got it but it's still pristine and works perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great phone, Samsung always improve their products for the best, not like the competition. So far very happy with my new S9 and will continue to trust in the best company for smart phones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it..love it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is amazing. The only thing I would say is a little bit of a con would be the SPen loses battery life quickly and that is a con bc I use the SPen all the time. Other than that A+

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great ptice

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Samsung products. I've had Samsung phone for years and this one is great as well. Upgraded from S7. Really like the Bixby feature on this one. And got a great deal on it from Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    New phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband is loving his new S9. It has a great camera!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has a great camera! Phone itself is too big

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good Phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone almost all my expectations. Great camera.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    This has remained fully functional

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 3 weeks no problems detected. Pictures are good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my Galaxy S9!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I love my Galaxy S9....the battery life seems to end too quickly. I will have 100% at 10 am, but by 5 pm, I am looking for a charger. Should the battery life last longer than 7 hours?

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not much difference than the 8s

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had S7 and the nines seem okay but really can't see a huge difference they look and feel a lot like the eights if you can get a good deal on them and you're at a 7 or lower it's worth the upgrade but if you're an eight then I don't see the need to upgrade they're really not that impressive and not a lot of big changes I would also say that the $300 credit that you get from Best Buy isn't from Best Buy you'll have to go through Verizon and it's a pain so consider that

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Lots of updates

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great update for the price. I just wish when you got a new phone, the software was updated or you only had to do one update. Every day I have to do at least 2 or 3 updates, some as soon as I just finished the previous update. Very frustrating. Otherwise, great option instead of splurging on the S10.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with new Samsung S9

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got great assistance from Bret, both on options and service advice once I had made my decision. This get one off to a great start with little or no follow up necessary to have a great phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No problems

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it so far an am still learning new things about it. I upgraded from a Galaxy s7 and don’t regret it. Love that the phones are available in different colors and love my purple one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    works great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use works great no problems using any apps

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My favorite phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been buying the Samsung Galaxy since my first one, the S5. Each generation gets better and better. For someone who doesn't like the iPhone, this is the perfect phone for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As I've only had this cellphone for a week, I'm not sure if I love it yet. I'm actually still learning what it can do. I love Samsung products, so I'm sure I'm going to be glad I bought it.

    I would recommend this to a friend