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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 3231 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Galaxy S9+ 64GB's camera quality, battery life, and screen size, with many praising its ease of use and the range of features. Positive feedback also highlights the ample storage and generally good performance. While some users expressed concerns about the Bixby button and certain software aspects, the phone's design and price were also mentioned as areas needing improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 3,231 reviews
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Galaxy S9+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone. It's fast and has a great camera.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Wonderful phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had this phone for a few weeks but the things you can do with it are amazing. The camera is a big improvement from the older Galaxy S8 that i previously had. Much sharper, clear screen. Looking forward to finding and using all the features.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Excellent upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an S7, and thought I wanted the S8 Note. After reading reviews i opted for the S9+ and I'm glad i did! I really like that the fingerprint sensor is on the back now, and the camera is much better. The only thing that I'm still getting used to is the screen sensitivity- seems I have to push harder, and things close to the edge are hard to select. I'm also annoyed by the Bixby button, but that's not a reason to stay away from the phone. Go with the + over the S9.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    New phone!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than my s7 edge. Great battery great display

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Love the 9+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Great camera for pictures. Fast phone

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my husband to this phone. Took him a little while to get used to it, but he loves it. His old phone did not take very good pictures. This takes great pictures. He loves to listen to music so on this phone you can turn on speakers at both ends of the phone. Has better sound than my I phone 8 plus.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love this phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone lives up to the hype. Super fast, easy to use, and more bells and whistles to count. Battery life is awesome. If you are an Android user, you will be more than satisfied with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone I've ever used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new Samsung Galaxy S9 plus is the best phone I've ever used. So many useful features that make using it quicker and easier throughout the day. I love the fingerprint scanner on the back compared to my S7 Edge on the front. If you're looking for a new Android phone, you will not be disappointed in this one.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    An Excellent Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Personally I love my Samsung Galaxy S9+. I bought it for the enhanced digital camera and there is quite a difference when taking photos at night. Smooth interface and now you can even remap the Bixby Button to open other apps rather than Bixby. Check this phone out if you are looking for a phone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung S9+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone! It's for my husband and he is loving the face recognition for security. He's using the Easy Mode which makes it much easier for him to learn and use the phone (he's 75). It's light, it's PRETTY as he has the gold one and it fits his pockets well and he loves the voice to text feature, as always.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    LOVE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE this phone... hate the texting platform and actually typing on this phone... but everything else is perfect. The camera exceeds every other phone camera I’ve ever used. Compared to my iPhone XS, I prefer the S9+ (again, other than the texting). Only switched back to iPhone for work purposes.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 4 out of 5 stars

    Samsung Galaxy S9+ phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my son really likes the phone. it was an easy transition from it iOS system to the android. has a great picture and the battery has a long life.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Great Camera, Good Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Samsung phone. My first was an S7. I liked it well enough to buy this S9 Plus. Although the screen is awesome and definitely has the cool factor by wrapping text over the curved edges of the screen, I don't find that selecting anything does nearly as well on those curved edges as it does elsewhere. Love facial recognition access to phone, and would love it even more if it worked in the dark. It appears not to have any sort of infrared though. But that's okay, because the pin number always works in the dark. Love the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Nice phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally upgraded to best phone I could and this is a great phone. The sound quality for the phone portion is excellent but the pictures and videos are second to none. I know I don't use all of the features that this phone had but what I do use I really like. Now it's time to upgrade the wife's phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love the quality of the camera!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every picture that I take is crystal clear! I always get compliments on the quality of my pictures from friends and family… And I havent even used half of the functions provided on the phone! I do not regret purchasing this phone at all.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 3 out of 5 stars

    Problem out of box.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the S9+ to replace my S7 Edge. The phone has great features as always and absolutely love the camera. However, my joy was short lived as a problem emerged with the phone's microphone. I doesn't work right. Using telephone people have told me I found like I'm underwater. That's where it got worse. Because I understand a phone can be defective but the service I received from Best Buy, Geek Squad and Samsung has been atrocious. Here it is almost a month after I bought it and it isn't fixed nor repaired. They have the the run around and sent me to two repair places. Less than a month of using it folks. They should replace this defective phone but instead I have to go out of my way, go all over town, pay for parking and my phone is still defective right before i will make a trip overseas. Thank you Best Buy, Heek Squad, and Samsung for making my S9 plus buying experience terrible.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    not the latest, but pretty great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the newest Samsung Galaxy (10) was just a bit more than I wanted to spend. But, lucky me, found the S9+ for less than half of the S10 price. it is a brand new phone for me at an affordable price. and of course, cant finish without mentioning- THE CAMERA- the pics are amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Best Phone Ever (So Far)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will say that moving from the iPhone 6+ to the Galaxy 9+ has taken some time to adjust to but the Samsung is soooo much faster than the Apple. I also like the screen resolution better. I've seen many things that are improved and I'm looking forward to see what else this phone can do better than Apple.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Learning curve

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new lavender Samsung S9+, went from iphone to this and I don't regret it. My most favorite thing is how professional the photo's look and all the different options it gives me. This is my 2nd Samsung, the "5" being the first and worst experience ever. Thank you for redeeming yourself Samsung!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Galaxy note 8 phone has SEVERAL cracks along the edge of the phone from being dropped. I know 2 other people who had the same issue. The Galaxy s9+ does have the edge but not as much of the edge is exposed so it should not crack as easily. Love the phone, it's the right size to carry.

    I would recommend this to a friend