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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.7 out of 5 stars with 1138 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers appreciate the Galaxy S9 64GB's camera quality, battery life, and ease of use. Many also highlighted the positive aspects of its screen size, design, and performance. While some found the price to be high, most concerns centered around minor issues with the charging port and Bixby features. The phone's storage and memory options also received positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,138 reviews
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone so far. Replaced an S5, so I have a lot of features to learn about. Graphics, sound, and features are great. It's only slightly larger than my S5, which is good.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    A lot of phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a very good deal on the phone at best buy, good enough that I went back the next day an bought my wife one. So far I like the phone, however when taking photos in the sun it is impossible to see the screen I hope to find a setting that will take care of that, the photos so far have been very good.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Samsung s9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone arrive as promised, phone itself turned out to be a little underwhelming, but has some great features, i including a great screen, nice software (Once updated). The battery on the other hand was subpar, i can never get through a full day. But overall not a bad replacement to my S6.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We appreciate you for sharing your experience with us. Check out this link (https://bit.ly/2F4ADen) to see tips to help optimize battery life. Thank you for choosing Samsung. ^Ash Samsung

  • Rated 5 out of 5 stars

    Upgrade from S7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to upgrade from my S7, but didn't want to spend so much on monthly payments for the S10. So far I've been very happy and it's already been a huge improvement!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used apple for years but decided to make the switch to Samsung and the Android operating system. I love it so far very user friendly and the phone is sleek and sexy.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best phone ever!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With this phone purchase, I changed carriers from Sprint to AT&T. No regrets!! This is the best phone I have owned! Really responsive and the camera takes very clear pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    I'm in love!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has an awesome battery life. The front-facing camera is the best in resolution. I'm loving the fingerprint scanner unlock feature. No complaints from me! Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very good smart phone choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a Galaxy S5, many more new and changed features, some very good and others that I liked better on the S5. But overall great functionality and so far very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had 2 other galaxy phones before an s 4 and S8, this one is a step up from the S8. The processor is so much better and response time is very fast. Very pleased with it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Ez does it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has a lot of features and I am still discovering new features about this phone. The camera, widgets and screen are advanced features. Photos are crisp and clear.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love new galaxy s 9 phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love new phone. Easy to key in info fast with long life battery. Had Tracey help with switch from old to new. She was fantastic and if I need help will definitely call her.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Much faster and improvements from S5.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my S5 that worked reliably for years. Realized how much faster the S9 is compared to the S5 without having to relearn how the functions work.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Still loving phone after 9 mos.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a phone FAST, when I got this one, but I've been very pleased with it. Camera is great. Good display. And phone has had zero problems in almost 9 months.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Main phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone and is super fast with no locking up at all unlike many other phones I have had before, you can do multiple tasks at once and it still runs fast

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great phone to switch from Apple I Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband bought me this phone as my I Phone 6 was limited to 16 gb and I needed an upgrade! It is so fast and I love it! Service at Best Buy topped AT&T any day

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got it a couple of months ago as my old S6 was in hospice. Cool phone. More advanced features, faster, has more storage, and charges in minutes. So far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Time to upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was time to upgrade and this was the logical choice. So far it is better than the galaxy 5, and a learning curve to find what is there and what has been removed.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Best smart phone my wife ever had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the size of the phone. Not to big and not to small. She still is getting use to it but like how fast it is when she is shopping and using facebook.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Love my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This S9 is great and I'm very happy to have upgraded from my s8 plus. I wanted a smaller phone so I traded in my s8 plus for a s9. I am very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Samsung phone- easy to follow. I like the size of the phone. I wanted a phone that could fit in my purse of pocket. Perfect

    I would recommend this to a friend