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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1219 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Galaxy S9 64GB's camera quality, battery life, and ease of use. Many also appreciate the screen size, available features, and generous storage options, with some noting the improved performance and sleek design. However, some users expressed dissatisfaction with Bixby and the charging port. A few customers also felt the memory could be improved and that the phone wasn't significantly different from its predecessor.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 65 reviews
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    Solid product, if only Bixby would go away...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been through several flagship phones in the past 6 years... The Galaxy S5, The LG G5, and now the Galaxy S9. This phone is absolutely fantastic! Solid performance, generous storage (with SD Slot!!), great battery life, and a gigantic screen for the size of the device. There's a tiny area on top & bottom of the phone that isn't part of the display, but the usable screen is about 98% of the front of the device. My only complaint is the Bixby button. It's always getting pressed by mistake, so I ended up having to sign up for a Samsung Account, setting up Bixby, and digging through the settings JUST to turn off the button.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed, Screen size

    Rated 5 out of 5 stars

    Great Choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying so many features to this phone. The speaker's sound quality is excellent; picture quality is amazing and all the filters are cute and fun. I like the style of the phone--the edge dual-curved screen, the sunrise gold color, and its lightweight. The speed makes using the phone such a convenience, storage amount is very much needed and appreciated!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    Galaxy S9 plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I went to the sprint store and their attitude sucked so I went to best buy just to look, a gentlemen ask if I needed help or had questions and I did so I decided to go with the galaxy s9 + , he was more of the att guy so a young lady came to help me finish the transaction and transfer all of my contacts and apps which she did a great job. So I get home and i'm roaming, mind you that I have 4 lines and the other 3 were working fine so i waited almost a week and went back to see what the problem was. The sales guy tells me that there is nothing they can do because is working fine at the store. I speak to the manager and explain the situation, I should not have to drive 8 miles from my home to get a signal which he agreed and asked the gentleman to exchange it and in the process find the problem, the young lady who activated the phone had activated a galaxy s9 and not the s9 + so I get the new one and all is well. A simple mistake, it happens. Overall great service and a better deal than at the sprint store. In 2 months my son is getting the same phone. This s9 + is amazing. Big memory , beautiful screen, nice size and battery last a long time. Great job Samsung. And great job Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use, Screen size

    Rated 5 out of 5 stars

    Excellent upgrade of previous Galaxy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so glad to find that the Galaxy S9 was still the size I wanted - small enough for a pocket. The screen is bigger and clearer. Apps are easy to access, all my contacts and photos were loaded, no problems. Camera is great. Price was reasonable and person who helped me at Best Buy was excellent! Very knowledgeable and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use, Screen size

    Rated 5 out of 5 stars

    Just right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my brother who isn't tech savvy. He likes the ease of use and the screen size. The picture quality is pretty good.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed, Screen size

    Rated 5 out of 5 stars

    Freaky fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone seems to be much quicker then my S7. The screen is bigger and brighter. The camera seems better but I have not used to the full potential

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use, Screen size

    Rated 5 out of 5 stars

    Awesome phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the camera and the photo options, size of the screen is great. Easy to use and or learn all the different things offered on the Samsung.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Screen size

    Rated 5 out of 5 stars

    Battery life good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery last a long time. Love the size. Camera is awesome! Older adult can use this phone with no problem. Like this size of keyboard

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed, Screen size

    Rated 5 out of 5 stars

    Beautiful resolution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice phone, its really fast, takes amazing pictures and the screen size is perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Great picture quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Galaxy S9 is a perfect-sized phone with a fantastic camera and great performance.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The water resistant feature is great, since I have kids. It already has a drop resistant feature as well, but its always a good idea to have a case. The phone holds alot of space, takes great photos. The screen isn't too big or too small. The "Bixby" voice is nice when you want to hands free call someone, send a text or just check the weather.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Solid Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is amazing, the colors are bright and vivid. The size is great, the rounded edge of the galaxy fits nice into your hand and easy in your pocket. The camera.... Samsung for the past IDK 5 years has lead with features such as water resistance, camera, wireless charging, external memory (except for the 6.. that was a mistake). Great phone!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed, Screen size

    Rated 5 out of 5 stars

    Awesome Speed and Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is fast, perfect size and takes great pictures

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is fantastic. It is fast and has a great looking display. The size is good, it slips into my front jean pocket with ease. The battery life is outstanding, it easily lasts the day with normal usage. Right now I show 60% battery remaining and it's been off the charger for 22 hours. I am really glad I decided to get this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Execellent phone from samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this note 8, the screen is bigger than iphone and you can do much more than iphone. I was an iPhone user for many years but decided to go with Samsung this time because apple is way over price and keep making the same stuff over and over with nothing new and charge people more for it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Love This Phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third Samsung and they just keep getting better. Very easy to transfer all info from old phone to new. Like that the screen is bigger but the exterior stayed the same and the new technology for the camera is just awesome. I would recommend this phone!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Galaxy S9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Transferring my data from my S7 to my S9 was very easy and I was out of the store in less than an hour. So far I like the phone a lot and has a great camera and screen to watch videos.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Awesome Purchase

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team android for life ! Love my galaxy s9. Its the perfect size, the camera takes awesome pictures, and I'm able to access my emails with no problem. Slim fit and not bulky at all.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd or 4th Samsung Galaxy phone and I love them. I have had it for over 2 years and it does not seem out of date at all. It as a fantastic camera. The size is perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use, Screen size

    Rated 4 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Easy to use, good screen size Takes good pictures.

    I would recommend this to a friend