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Customer reviews

Rating 4.7 out of 5 stars with 2929 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers praise the Galaxy S9 64GB's camera quality, battery life, and ease of use. Many also appreciate the screen size and the phone's overall performance and features. However, some users express concerns about the Bixby virtual assistant and the phone's price point. A few also mention pre-installed apps as a negative aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 105 Showing 2,081-2,100 of 2,929 reviews
  • Rated 4 out of 5 stars

    Not a fan of the edge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I like this phone. I'm not a big fan of the edge menus. They're cumbersome to me and not very user friendly. Other than that I think it's great so I've simply turned the edge menus off.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased this to replace my old S7 because the charging port was damaged. So far so good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very happy with the phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my husband didn't want to upgrade ,but now hes glad he did and seems to enjoy learning how use it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone with a great price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price on this S9 I really like it! it was even delivered earlier than promised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning, but love the upgrade. The only thing, the touch settings need to be set better

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for your feedback. Getting used to a new phone always takes a little while, but we're glad you're enjoying it. Here are a few tips that may help you with those touch settings; (https://bit.ly/2F4qqNX) (https://bit.ly/2H4q8J5). ^Lo Samsung

  • Rated 5 out of 5 stars

    Perfect fit

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whatever you buy from Best Buy is the perfect fit. Dont go any where else

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great cell phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cell phone Samsung Galaxy S9. I had a Samsung S4 but this phone is so much better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like Samsung phone. I just upgraded from the 5. They are definitely good reliable phones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    cell phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the phone seems to be of good quality and functions as it should.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A okay phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good phone is it was on any other character other than verizon!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still getting used too many of the functions. Some are difficult to figure out. A real challenge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my phone!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this phone for almost 2 years and it’s everything I need and more!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All of the best buy people we're very nice and gave great service and I love the phone so far!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    S9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was an upgrade for me and has a lot of features that is easy to use. The pupil security is impressive, but people think I'm taking selfies. Much smaller than I thought it was going to be.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera and picture clarity are excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having a necessity to upgrade this was an excellent choice. It does what I need it to and more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone especially holding the battery charging

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and new features and got multiple options especially the battery backup is very nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Takes Time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone but coming from a S6 is takes a little time to adjust to the new actions required.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like it so far. The phone is having trouble understanding what I am saying when I speak to type.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is very easy to use the screen is very clear and the sound is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    adequate

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    average phone. samsung tweks their phones yearly by minimal increments

    I would recommend this to a friend