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Customer reviews

Rating 4.7 out of 5 stars with 2929 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers praise the Galaxy S9 64GB's camera quality, battery life, and ease of use. Many also appreciate the screen size and the phone's overall performance and features. However, some users express concerns about the Bixby virtual assistant and the phone's price point. A few also mention pre-installed apps as a negative aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 117 Showing 2,321-2,340 of 2,929 reviews
  • Rated 5 out of 5 stars

    Galaxy S9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Galaxy S9 is a great phone. The camera takes wonderful pictures.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Speakerphone inconsistent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the speakerphone goes muffled randomly, like during a conversation the person will say I suddenly sound like I'm coverinf the mic and I haven't changed a thing!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Galaxy phones since the S3. I find them to be great phones.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The Galaxy S9 cell phone is OVERRATED

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a new Galaxy S9 because my Galaxy S5 wouldn't connect with my 2019 Toyota Rav4. Big mistake. I should have kept the S5 and not worry about the added phone features It is a downgrade from the S5 as it is smaller, and complicated to use with many added useless add on's like Bixby. The camera is clumsey to use and very sensitive. The sales force at Best Buy should be more knowledgebale of their products. I had to take my new S9 to Verizon to get answers.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Shirt, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth Samsung

  • Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this is the best cellphone on the market. The purple looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice new phone from Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This S9 replaced an older Samsung phone and has been a great upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung phones can't be beat. Upgraded to s10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is awesome I keep finding new things that I can use every day.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Galaxy S4 to S9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    S4 cratered right before leaving to go overseas. New S9 is larger and I'm still in the learning curve. The phone keeps trying to interest me or sell me on something.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am learning a lot about my new phone. What I do know is I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had Samsung phones for a while, and this one doesn't disappoint.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Phone. This phone is a major upgrade from my previous Galaxy S6.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    beats my old S4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My S4 power button broke and in trying to run an app to restart my phone and nothing. beware of "button Savior." Had to get a new phone. I don't need an S10.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SAMSUNG

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BOUGHT THIS PHONE FOR MY DAD, HE SEEMS TO ENJOY IT. VERY EASY TO USE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone. Works great no issues and I like it better than apple

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OMG the color

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love love love this phone.. Samsung out did themselves with this one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Samsung Products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung delivers another great phone. This is my 4th upgrade. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sharp clearphotos, easy to use with good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A phone for all my needs texting, emails and working the social network.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously had a Samsung 8 note. I thought I would not like the smaller size and not having the pen when I upgraded to the Samsung Galaxy 9. But I love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a galaxy s5 and s7. This is another fantastic phone by Samsung

    I would recommend this to a friend