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Customer Ratings & Reviews

$599.99
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Customer reviews

Rating 4.7 out of 5 stars with 2929 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers praise the Galaxy S9 64GB's camera quality, battery life, and ease of use. Many also appreciate the screen size and the phone's overall performance and features. However, some users express concerns about the Bixby virtual assistant and the phone's price point. A few also mention pre-installed apps as a negative aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 126 Showing 2,501-2,520 of 2,929 reviews
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife really loves their phone , purple was a great color

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than the s7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went down the 7 to the 9. Love the 9. Much better made phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So f to r everything is working as expected and I am happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once I go thru the nuances, I’m in for a beautiful experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Worth the price. In store pickup worked great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone and best buy for their great customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound clarity excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big improvemenr,but still a lot to learn how to do things

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We appreciate your business and positive feedback! Just so you know, our Customer Support team is available 24/7, so if you’re ever looking for some helpful tips, tricks, or to talk to an agent please feel free to follow us at: Facebook Messenger: (http://m.me/samsungsupport)Twitter: (https://twitter.com/messages/compose?recipient_id=18768513) LiveChat or Email: (https://www.samsung.com/us/support/#contact_us_for_support) Video Chat: Samsung+(https://play.google.com/store/apps/details?id=com.samsung.oh) Or give us a call at our Toll-free calling: 1-800-SAMSUNG. ^Ash Samsung

  • Rated 5 out of 5 stars

    New phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good so far. Replacing a 5 yr old droid, so the bar is low.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Associate was very helpful and patient explaining how to use my new phone and how he was going to transfer all my info such as contact and email info.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone I've ever had. '' Bixby'' can do everything for you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Samsung 9 phone..great updated phone for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apps Edge is a nice feature

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owned an S6. The S9 is much better even though I liked my S6.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case so far. I have dropped the phone and nothing broke.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    S9 Rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm an Android user. They just keep getting better and better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone for my 12yr old daughter she loved it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sleek phone, hate the rounded corners!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the phone for the price mainly and thought since I had a samsung phone already I thought it would be an easy change. Nope. Chargers are different, the screen rolls down the sides making for easy spelling mistakes when you text, and the settings on the phone allow far too much prying. Look over it carefully. I suppose I'll get used to these phone issues but I see no reason other than money for screen styles, chargers, and sizes to change.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. I would recommend it to all my friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great phone, always been an android fan and love the Samsung

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone for the price, I stand by Samsung products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this phone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a great deal on this phone. Had to have the color

    I would recommend this to a friend