Customer Ratings & Reviews

I actually prefer my old S6. This is a slick looking phone and has a lot more space but it is hard to navigate and some of the improvements seem to make the phone harder to use, not better.

My phone is still operable. My wife's phone crapped out two years after purchase, hardware malfunction with the phone no longer pulling amps from charger.

I've had it 6 months now, and Bixby hates the text app built it right from the beginning (I wasn't getting notifications, uploaded TEXTRA instead). Then after @2-3 months it would keep going offline (wifi and data usage, right in the middle of a google search). Originally, shutting the phone down and up on again fixed this for the day. Then it became multiple times in a day. I took it in and Best Buy couldn't fix it. They said to wait for a Samsung rep to come in. Then I called Best Buy and they said that the Samsung rep wouldn't be able to fix it anyways. So, Samsung is having me take it to UbreakIfix. IF they can't fix it, then I have to SEND IN MY PHONE TO Samsung & be without a phone for who knows how long. Extremely unhappy. Not to mention I just waited 10 minutes on hold for someone to pick up the phone before hanging up.

"Upgraded" from the S8+ to this, and the battery life is poor, and I've experienced more crashed apps than i ever have. Not pleased.

This is a nice phone, but my S6 took much better pictures and and the voice text was much more accurate. The S9 camera has a focus problem so when you take a group picture, inevitably a face or two ends up blurry. I've tried every setting and online research to no avail. The voice text is very inaccurate and is frustrating. The S6 beat the S9 hands down in this category. I wish I'd kept my old phone. I'm hoping Samsung addresses these issues with some type of software upgrade soon.

There are too many steps to adding names to send group text message and too many steps to respond to sender in a group text. The voice texting message is terrible and It will type what you speak. The video camera does not forward clear videos through sharing.

I love this phone. The only issue I have with it is the size of the screen. You may want to go with the 9+ if screen size is important to you.

The keyboard is not always responsive and tends autocorrect with the strangest things. The camera is also not as good as I would have thought.

I could do without Bixby plus I do not like its button location. This cell is not much faster than my Galaxy6+ Edge. It is OK but I am not Wowed

Purchased a brand NEW phone. Not refurbished but NEW. When I ordered it showed it was not available at any store within 250 miles. They shipped it and said I would receive it in a week but I got it in 2 days. Clue #1 Then I went to sync my contacts and I noticed names but when I hit sync they disappeared. Clue #2 Next I kept getting notice to update the samsung 9. I would update and it would say it again and again. Why am I updating a new phone? Clue #3 Then I received notice of storage is full. How its a new phone? Clue #4 So I call Verizon and they confirmed my suspicions. My phone had been activated on another account prior to my purchasing it. THIS IS FRAUD! 45 minutes on hold and I finally talk to someone who says send the phone back and we will give you a credit. So now I have to go without a phone until they receive the phone back and credit my account before I can get another one. (they no longer have any Samsung 9 phones). I have to be totally inconvenienced by having no phone for days, having to purchase another phone and wait for that phone, get it activated, or go sit in a store for 2 hours or more to return the fraud phone and get a new one! GRRRR! HORRIBLE SERVICE!

i thought the upgrades gorilla glass would be able to withstand more falls

paid off so its having issues .. typical 2 yr issues. Battery doesnt last as long and glitchy

The button layout is annoying. It is not a great iteration of the galaxy line.

Its a ok phone. I should have just kept my previous samsung. Wasnt to happy bout this one!

This phone is not for anyone who is not tech savvy Not easy to navigate. The se was much easier to use.

Not that great of a phone. A lot of updates since purchase and remove all my personal items

Purchased phone online for store pickup that day because my old phone was crashing and dropping calls and I use it for work so needed before Monday. Picked up phone and was unable to activate. Called Best Buy customer service and was told phone cannot be activated until 9/13, (purchased on 9/8) was told to go to the store and they could activate today. Went to store and was told they cannot activate the phone until 9/13, and if I wanted it activated immediately I had to go to a Verizon store. Went to Verizon and was told they cannot activate until 9/13 because of the way Best Buy set up the account. I fly to Palm Springs to work on Tuesday 9/11 and I have a phone that doesn't work correctly and a brand new one that I cannot use. I would like to point out that all the Best Buy personnel I encountered were friendly and courteous and genuinely wanted to help. As were the people at Verizon if you care. So this is complaint about your system - not your employees.

My bf uses his phone for work and his battery drains way faster than nmy phone the Galaxy S9+

Ok phone battery life is not all that great it is an average phone. Will trade for a Note 9.

A good purchase at the time. Only negative is the small screen size.