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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2929 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers praise the Galaxy S9 64GB's camera quality, battery life, and ease of use. Many also appreciate the screen size and the phone's overall performance and features. However, some users express concerns about the Bixby virtual assistant and the phone's price point. A few also mention pre-installed apps as a negative aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 2,929 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great new features

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this phone when our old S4 turn on switch decided not to work all the time. The BB crew in Surprise AZ did a great job of handling the paperwork plus transferring all the contents from the S4 to the S9 phone. We are very happy with the features, camera and color of this new phone. Now it matches my wife's S9.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Lotsa features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery lasts a long time. There is a very fast processor.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 4 out of 5 stars

    S9 great cell phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from S7. Great new camera. Slightly larger screen with great color and clarity. Best Buy had a great sale...so my purchase was a win!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little phone Easy to use and takes great pictures

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Samsung Galaxy s9

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Easy to use and fast. No problem so far

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as an upgrade. Good phone, easy to use, good features.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Not bad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than the previous year especially the camera. Some cool new features and some good improvements, but i rhink the price is a little much

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Fast and clear screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and clear screen, great battery life and awesome camera.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the camera. Great pictures. Easy to use. Great purchase

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Camera is super awesome! Love all the apps.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    Love my Samsung galaxy s9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good battery, big screen, good savings because Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone it's fast and picture is very clear love it

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Classy looking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking phone. Great functioning. Serves me well.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Upgrade from s5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes great pictures and video. Extra long battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Left the iphone in the dust!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. I have had 3 i-phones. I felt hooked because everything connected with my apple comp. etc. and it was easy to use. Well, this phone is a BREEZE and it links to all of my devices. Go SAMSUNG! Love it's sleek design. No home button, no problem!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Thick glass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has plenty storage. Good camera and very durable

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great smartphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have long preferred Android, and the Samsung S9 is a great smartphone. The camera is excellent. The support Best Buy provided to transfer everything from my previous smartphone to the new one was very smooth and complete. It was the best experience I've had moving from old phone to new one. The Best Buy staff were very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use a lot of features... I like the slim design...

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    grat phone easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love tis phone easy to use great battery life great camera

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Good camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone has a very nice clear camera. User friendly

    I would recommend this to a friend