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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2929 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers praise the Galaxy S9 64GB's camera quality, battery life, and ease of use. Many also appreciate the screen size and the phone's overall performance and features. However, some users express concerns about the Bixby virtual assistant and the phone's price point. A few also mention pre-installed apps as a negative aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 2,929 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Excellent Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an improvement over the S7 edge which I formally had. However I noticed the battery life of this phone is about the same as the S7 edge. I can go a day or two without having to charge the phone. Performance is very good and the camera is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    great phone all around so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had this phone for 2 weeks now and love everything about it. The battery life is killer, considering how much I use my phone I havent had to charge it for at least 2 days. Camera is super fast, no lag on taking pics like some of my other phones.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 4 out of 5 stars

    Great phone for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this phone as a replacement for my S5. It is very quick and easy to use. Excellent camera

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the Switch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our S9's and have been more than pleased since we switched from Apple. The expandable hard drive space was a deal breaker for us! Later Apple!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 4 out of 5 stars

    Great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Samsung S9. Very easy to use. Camera takes great pictures. No complaints so far

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 4 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera is great. User friendly. Great upgrade from the S5. Wonderful deal from Best Buy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love My Galaxy S9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad that I finally decided to upgrade. Thank goodness that Best Buy's deal was too good to pass up. Price was what I was willing to pay each month, and it is a 32 GB phone which I definitely needed. So far, I am very happy with the S9.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Smooth running

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrading phones is always easy at Best Buy, so the transaction was great. The phone is amazing! I upgraded from an S8+ and the downgrade in size made an otterbox seem less bulky. The display is flawless and processing speed is more than I need.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The S9 is a great phone. It has the speed and memory that make a user happy to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great Phone Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The upgrade from the S7 to the S9 was well worth it. The visuals and sound are much better. The connectivity is more reliable. And the 64GB memory seems to be more efficient which translates to no longer running out of space and having to juggle apps.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Christmas surprise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my husband for Christmas. He wasn’t wanting to wait for the new release next year. He just switched from an iPhone to this. He hasn’t had an Android in over 4 years. So far he loves it. Quality is great and very easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this phone. I am not very tech savvy but it is easy to use. Lots of space.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Samsung S9. My battery lasts all day and it has great quality photos with tons of photo and video options. I'm very happy. P.s. do not go without a screen protector. I purchased invisishield by zagg and it has already saved my screen.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Overall good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new color options for the phone. I haven't had a chance to play with it too much but overall very easy and a lot of similarities. However, I have found trouble w typing. It has a mind of it's own. Doesn't always type out the right words 1st time, or random letters pop up. There were already a lot of system updates I had to do within first few days. Another friend had both similar issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this phone for my mother who is not too tech savvy. She had an easy enough time playing music and taking photos as well as basic phone functions. Upgraded to S20 this year and was easy transition.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Samsung Galaxy S9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the phone so far except it will not work with Google Chromecast. Other than that phone is fast and happy with operation. Highly recommend getting a good case and screen protector, phone is thin and could slip out of your hand easily.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Sisters phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She loves it she upgraded to this phone because her last phone was a Asus or some really cheap phone that is powered by android.... that phone wasn't bad at all but she wanted a phone with a better camera lol ... good phone overall

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    S9 blue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a 100% android and I was a little reluctant buying this phone. I was actually looking to buy the pixel 2 But the pricing performance and camera were enough to keep me with Samsung. It seems like people say there are potentially dead spots on the screen but I can't yet tell if its the screen protector or the actual phone yet I'm still not a big fan of the rounded sides but this is a very nice phone

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 4 out of 5 stars

    Big step up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the galaxy s6 to this s9. Unbelievable speed with an awesome camera.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love my new phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from an S6 and I'm really happy with my new phone. Battery life is fantastic. I just wish you could still unlock with the fingerprint on the front because when phone is on counter I have to keep picking up to use fingerprint unlock.

    I would recommend this to a friend