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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2929 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers praise the Galaxy S9 64GB's camera quality, battery life, and ease of use. Many also appreciate the screen size and the phone's overall performance and features. However, some users express concerns about the Bixby virtual assistant and the phone's price point. A few also mention pre-installed apps as a negative aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 2,929 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the S8 prior to this phone. I loved my S8 a lot. I also had a S6 too and that was were the love started. Only reason why I got this phone because my S8 was having some issues. It was easier to get a new phone. It's just like it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 4 out of 5 stars

    Speak and Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    East to set up with great features such as side swipe. Very fast and responsive.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great Quality!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really satisfied with this phone! I previously had only Apple phones and am more than pleased with the S9! The camera is amazing, it's light, and the overall look and feel of the phone is so satisfying, definitely would recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this phone battery lasts all day and screen is big enough to see.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Upgraded phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from a Samsung s7 and I love this S9. It has a few new features compared to the other phone but very easy to navigate. Not the color I wanted but after buying a cute case for it I have gotten lots of compliments on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love all things Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every cellphone I can recall having has been a Samsung device and when I saw the S9 coming out I couldn't keeping the trend going. I've never been let down by a Samsung device and this one is no exception. I especially love the sleek design.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    a very good smartphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had other Galaxy models in the past, but this one is the best so far! A reliable phone with a good battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    samsung S9

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great phone, good camera, awesome features, good buy

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never been an "iphone" person, I'm more of a droid. But couldn't find a new phone I liked, so I got this phone. Gotta admit I love it. Battery lasts a long time, 2 days with normal use. Just recommended it to my mother.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Updated and sleek.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is much more sophisticated than my husband's other phone. It has much more memory than he is used to. He still needs to learn its full potential. The camera is so great. The volume comes over much clearer to my iPhone.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Replacement for S5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My dad's Samsung S5 finally bit the dust after it had been dropped 3468 times. Needing a replacement, this was on promotion and prevented a learning curve. All in much faster, better camera, and wireless charging made him happy.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 4 out of 5 stars

    S9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    UP GRADE FROM S3 A LOT OF CHANGES ON SYSTEM TO LEARN SIZE GREAT AND CAMERA GREAT

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How does a Samsung S9 get better? Get it at a great price from a trustworthy store. The gold version was about $100 off when I got mine just now, beyond the already good price (compared to purchasing from my carrier's store -- which I will never do again!). Like the classy gold color? Great, you've got a distinctive phone, that's also the quality expected of a Galaxy S9. Mine is covered with a case, so no trace of the gold shows -- in case maybe you don't like the color, just benefit from the price! Very happy with the S9, which replaces my S5 that I hung on to until it simply failed too much due to outdated hardware. Very pleased with the upgraded phone, especially with the price. And Best Buy's service to get the phone installed on my network was friendly, pleasant, and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Edge?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess Samsung has decided the edge is the way to go, so it is no longer a choice. I am getting used to it. I haven't found it to be an advantage as of yet. I upgraded from a galaxy S6. The battery life is good I can work a 12 hour shift with phone use and still have 50 to 40% battery left. I think the edge looses some screen space on the sides so I wish the screen was wider.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    love my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pics are amazing.Transition from old phone was easy.Great that it is the same size as the 8 so it was easy to find a screen protector and case for it.works great via Bluetooth with my car stereo so I always have great tunes to drive with.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung for the Win

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. I made the switch from iPhone to Android. It was a big change for me but the sales guy was great and I really do love this phone. Easy to use. Reliable. And half the cost of an iPhone. All in all, I won't be going back.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Up to any task I undertake

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The S9 is fully capable of any task I have undertaken. It completes operations quickly and maintains battery power over an extended period (I am a relatively light duty phone user however.) I haven't explored the 'Bixby' feature yet.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife used this phone for years and didn't have problems like some of the previous generations of Galaxy phones. Even the battery lasted pretty long with the heavy use she puts on it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice...but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it but not much different from the s7 that I had before. The one thing is the screen is longer but less wide than the s7. It seems like i am going backwards in time. I had a great screen that was much larger before. I like the phone but I think I may try a droid next time. I want to try something different after the s5, s7 and s9. It's a good phone but I think the s5 had a better antenna than s7 and s9. The s5 was also a great size overall.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 4 out of 5 stars

    Great phone nice size good camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the color Which is black love the size , and love the ease of using it

    I would recommend this to a friend