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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2929 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers praise the Galaxy S9 64GB's camera quality, battery life, and ease of use. Many also appreciate the screen size and the phone's overall performance and features. However, some users express concerns about the Bixby virtual assistant and the phone's price point. A few also mention pre-installed apps as a negative aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 2,929 reviews
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from a Samsung Galaxy S8... and this a nice step up from an already great phone!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent features, I take several photos and the camera upgrade has improved from the last models.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my fiancé and he loves it! Dies everything he needed it for.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very happy with my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first smart phone. Its features are so intuitive that it is very easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    BEST PHONE FOR THE MONEY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is everything you want if you already like Samsung/Android interface. Great camera

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely time for an upgrade and the phone hasn't disappoint me at all. Great features!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome iPhone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is great. Battery life is amazing and screen is bright and easy to see.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Galaxy on par with prior versions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife broke her screen on her galaxy 7 edge so we were in need of a new phone. Being Best Buy had the cost not much more than fixing the old it was a done deal! This one is skinnier and taller than the 7 edge. No home button. It took a few minutes to adjust on how to use it and get into all apps. It otherwise is much of the same. I personally feel Galaxy is superior to others but if I was not forced into buying a new one, I would not have upgraded. The days of massive reasons to upgrade are long gone. I would still recommend this to others and that is the only reason for the 4 start instead of 5. Nothing much of note from 7 to 9. Maybe we will see more with 10.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fast phone ith long battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very impressed with this phone, upgrading from the Galaxy S7. The only issue is that the very much touted super slo-mo video is terrible indoors. No amount of electric light is enough to make the video good, and with a normally bright room, it is unuseable. Samsung is well-aware of this issue and intends to fix it through an eventual software modification. Supposedly, super slo-mo looks good when recorded in bright sunlight.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is superb the camera is outstanding, Samsung has done an excellent job on this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had the Samsung Galaxy s9 for about a week but so far it is an excellent phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greta phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have on;y had the phone for a month, but it has performed extremely well, even when traveling

    I would recommend this to a friend
  • Cons mentioned:
    Bixby

    Rated 5 out of 5 stars

    Fan forever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's overall wonderful although I have trouble with Bixby. I'm glad I made this purchase

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We appreciate your positive feedback and business. Bixby is an awesome feature to have with your watch. Please contact us so that we can assist you further with this concern you are having with, Bixby. Facebook Messenger: (http://m.me/samsungsupport)Twitter: (https://twitter.com/messages/compose?recipient_id=18768513) LiveChat or Email: (https://www.samsung.com/us/support/#contact_us_for_support) Video Chat: Samsung+ (https://play.google.com/store/apps/details?id=com.samsung.oh) Or give us a call at our Toll-free calling: 1-800-SAMSUNG. ^Ash Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love the phone

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, easy to use. Connects with everything without issues.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Easy access to apps. Long battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Samsung Galaxy 8 and had to upgrade to S9. Easy to use many new features from the S8.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The Perfect Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always compare phones to computers. This is the perfect phone in place of your computer.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Nice and compact phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good phone for those looking for a smaller and more manageable phone to carry around.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Solid Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to transfer from my S8, has been a solid phone so far. Love the screen and camera.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone with an awesome camera. Would recommend for those looking for a new Android phone.

    I would recommend this to a friend