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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2929 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers praise the Galaxy S9 64GB's camera quality, battery life, and ease of use. Many also appreciate the screen size and the phone's overall performance and features. However, some users express concerns about the Bixby virtual assistant and the phone's price point. A few also mention pre-installed apps as a negative aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 2,929 reviews
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good phone so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is only a few weeks old but so far so good. It was easy to use almost immediately and takes excellent photos. This was an upgrade from an earlier Samsung version.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like AR emoji and other new features. Added memory speeds up multitasking

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    S9 galaxy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone I ever used . No problem what so ever , easy to work with ,

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love love love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone we've had. Converted from an IPhone and never looking back!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best photos ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best photos ever for a cell phone at night and day Very good quality

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone and battery life is good. Graphics are amazing and a nice upgrade

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd Samsung Phone. I continue to be pleased with the performance

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast compared to s7edge. Starts quicker and accesses info faster

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    I love this phone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice size, fits conveniently in my hand, exceptional quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My 1st smart phone.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. I was worried as this was my 1st smart phone to be able to get used it and just use it in general. I caught on right away and I am very happy I got it. The Best Buy employee who helped me with it was Sean and he made it very easy to understand. Now, 2 yrs later I don't know how I got along without it.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    New phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like it..wish o would have order the 9 plus just for the screen size

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the size of this phone and it is so easy to take pictures on it

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Samsung s9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is great, taking pictures with this phone beats all the others.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Fine phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is a great size , display is nice, very fast Internet, no issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I really enjoy my new phone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an apple for several years, the battery was being used up too fast. I guess it was time to get a new phone. I am still exploring. My granddaughter had a Samsung, and liked it. The price was good. The guys at Best Buys that got me set up and one guy went to Parma to get a certain color phone I liked. It was a very nice the staff was helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big improvement over S 7. Graphics are really improved .Better camera.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Android

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung S9 works so much better than my S7. Battery life is excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charges much faster and holds charfeclobgervthan my galaxy s6.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I don't get the curved screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, but the curved screen makes it easy to loose contact with the screen when swiping on the keyboard. As a result, I have to type in the words a letter at a time anyway. The locked screen stays lit for only a very short while, and goes black before I have time to swipe it up to enter my code. I liked the feature in my previous Motorola phone of just waving my hand over the locked screen, and my notifications would show. Still, a great phone. I would recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Much better than the J version I had before.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The colors from the camera are much more lifelike than my last phone.

    I would recommend this to a friend