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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2929 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers praise the Galaxy S9 64GB's camera quality, battery life, and ease of use. Many also appreciate the screen size and the phone's overall performance and features. However, some users express concerns about the Bixby virtual assistant and the phone's price point. A few also mention pre-installed apps as a negative aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 86 Showing 1,701-1,720 of 2,929 reviews
  • Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had not changed phones for 5 years, so this purchase was a big change and we like the change, still learning all it can do. Did wait for them to go on sale and used all of my reward points, due to cost of item.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Best picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love love my new Samsung galaxy 9,best features,picture so slick...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the long battery life, clear pictures

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My previous phone was an economical Samsung Core which I had for MANy years The Samsung 9 is a wonderful upgrade purchased during the Labor Day sale at an affordable price. Couldn't ask for better!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have only had it for one week, but so far I really like it. The only draw back uses a "C" usb and all of my portable chargers use micro. At any rate, I was able to get adapters for those, so all is good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung - Galaxy S9 64GB - Sunrise Gold is a beautiful phone. you would have to see it to understand the description of the color. That said, the phone works perfectly for me. I have no issues with this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Smartphone upgrade from S7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the S7 edge. This smartphone is just like it but better features. I like the unlock button at the back and the way you pay with Samsung Pay just by swiping up with your finger using the unlock button.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love the storage and camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    went from a galaxy s5 the s 9 and i love it. it does take some getting used too as some of the new features are different looking forward to taking a class so i can learn what this phone can actually do ..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Phone, Great Display but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really Like the phone there is so much to love. But the Glass that covers the camera is very week. Mine broke while in my pocket with nothing else. reached in and felt shards of glass. This was 4 days after buying it, WARRANTY would NOT cover because it was physical damage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it's a good ph. I wish the ph was the size of the edge 7. The keyboard is a bit smaller, which I expanded the board, but I still have trouble touching the wrong letter. Thought about getting the s9+, but did not want that big a ph. Guess the s9 will have to do for now.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    So far the phone seems pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I like the phone crisp pictures. So far works pretty good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smartphone it is!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has been improved a lot compared to the older Samsung S7. It prompts you more for what you can do. If you link a device in Bluetooth, it has the capability to be added as a trusted device. Nice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from an S5 to the S9. Love all the advancements. Not real crazy about the curved screen, but it has worked great so far. Best buy has a case which protects the phone and is easy to grip. Love the camera.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy was running the best deal at the time I purchased this phone. I am a long time Motorola phone user and made the switch with this phone. I am very pleased with this phone and all of its features.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great replacement for my LG3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone as a replacement for an LG 3 when my SIM card was no longer recognized by my phone. The whole transaction went very smoothly and I have been very pleased with my purchase. I took advantage of a great sale as the phone quicker and as easy or easier to navigate. Would recommend both the phone and the Best Buy in Gainesville.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek design. Love the Emoji feature. Always love Samsung phones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works great. Cant really complain about anything. I've had the phone for almost 2 years. Battery charge is still good too. Im sticking to Samsung phones in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the picture quality the phone is slim and fits in my pocket

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One of the best phone on the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for the wife and she loves it. It's a great reliable phone in a perfect size for most women who prefer the smaller form factor. If you on not sold on the iPhone, this is a good one to get.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy to use phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone has all the features I like for a phone. Easy to use.

    I would recommend this to a friend
  • Cons mentioned:
    Bixby

    Rated 4 out of 5 stars

    Great phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Bixby not so much. Upgraded from last Samsung.

    I would recommend this to a friend