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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2929 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers praise the Galaxy S9 64GB's camera quality, battery life, and ease of use. Many also appreciate the screen size and the phone's overall performance and features. However, some users express concerns about the Bixby virtual assistant and the phone's price point. A few also mention pre-installed apps as a negative aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 89 Showing 1,761-1,780 of 2,929 reviews
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone great camera really nice better than iphone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice phone, very fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice phone. Sleek, fast, and nice display. If a flat screen was an option I would take it, I don't see the big advantage to it. Curved screen makes getting a screen protector more challenging and expensive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first Galaxy. My oldest son has an s7 and my wife an s8+ so when it came time for an upgrade I went with the s9 Has all the features you would expect as well as a vibrant screen.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good phone I am not a high user

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone I am not a high user But it does me good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent upgrade from my Samsung S4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although this upgrade was a long time coming, It's exactly what I expected and then some. Just 3 weeks in and I'm discovering new tools everyday. I hope to enjoy this for some time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone works very well, great screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone for my wife and it has been a great transition since this is her first smart phone. She is using mostly the camera, phone, & email and texting features so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good android phone

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have always used android phones so I decided to upgrade to the Samsung S9. Good phone. However, there have been times when it had to be reset to resume functions. Also have had to replace the charging port; technicians can't explain why the problem occurred.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced the Samsung S7 with the new Samsung S9 and the difference is great. I like the look and the feel and the touch screen is much better. I am very happy with my new Phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works well, but a few quirks on the download info exchange. Had to go back for a little help getting everything to work properly. Best Buy people have been excellent to work with!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great phone. Easy to use and has many extras.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an S4, finally gave out. So upgraded to the Samsung S9. This phone is awesome coupled with an outstanding camera. Worth every penny!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always love my Samsung phones. I love my fingerprint scanner. Samsung could do better to with app features. AR Emoji is bad. It's obvious Samsung wanted to compete with Apple's Memoj, but it's just not good at all. It would also be good to have a built-in screen recording feature. Overall, it's a good phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had several Samsung phones and this one is outstanding. No problem transferring from my older phone and all applications required very little update. Definitely a winner.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Traded up from an S5 to an S9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Graphics are better. It's harder to hold because it is so smooth. There is a greater learning curve than with the S5. It offers more options but I had to get comfortable with the lack of buttons on the front. Don't like the left side button location or the Bixby that it opens. Overall I am satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an iPhone before purchasing this galaxy. And I love my new phone. It took a little while to get used to, but all of the cool new features make it worth it. Thanks Samsung!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung S9

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Android user all the way. I've been purchasing Samsung products for years. Usually the galaxy will last me 3 years. This one is no different.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally bought the S9 and it was a good one but I wanted the bigger phone which was the s9 plus and I am pleased with the decision, and the sunrise gold is a gorgeous color

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great cell phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I broke the screen on my iPhone a few months after the warranty expired, and rather than paying for a new iPhone decided to make the switch. Great cell phone with a better camera than the iPhone 6s, and the ability to expand the memory with an SD card? Winner! There's a learning curve but it's worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was a gift to my husband who really,really needed to upgrade. So far he is really loving it Even though he is not high tech.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a 5 year old S5 that still works fine which is a testament to Samsung quality. Upgraded for improved features and holiday deal. Love the phone and great upgrade.

    I would recommend this to a friend