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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 3231 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Galaxy S9+ 64GB's camera quality, battery life, and screen size, with many praising its ease of use and the range of features. Positive feedback also highlights the ample storage and generally good performance. While some users expressed concerns about the Bixby button and certain software aspects, the phone's design and price were also mentioned as areas needing improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 100 Showing 1,981-2,000 of 3,231 reviews
  • Rated 4 out of 5 stars

    To be determined...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the S9+ (had an S6) because all of the hype was about how great the camera was and I take a lot of pics...I can't tell a difference so far. I prefer the selfie mode on the S6. Everything else seems fine. I like the fact that I have the option to login to most of my sensitive accounts with my fingerprint, saves times, adds security.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera much better than 8+. Software update caused some slowing but overall happy with upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Golden color, gold caliber performance.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The S9+ has exceeded my expectations in every way. I like the Best Buy exclusive 'Sunrise Gold' case very much; it looks great in the clear 'Otter Box' Symmetry case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I switched from an iPhone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an iPhone 6 from June 2015 til a few weeks ago. MAN, what a difference! From responsiveness to "OK Google" to many ways to connect to other apps that make sense for me - Samsung is definitely the way to go.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Easy to use; nice features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have enjoyed this phone which is a bit larger than the Samsung 9. Good color for photos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my New Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I research the phone I wanted before I came in. The sales associate was awesome and very helpful. I was very happy when I left. I will definitely reccomend Best Buy for cell phone or any type of electronic pop purchases.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the camera and the phone as great protections. I got it at a good price also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving this phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to this phone from a Galaxy 5. Very pleased with no problems. The BB staff were great getting me setup with the new phone, and it was a better deal than my carrier could offer me. So far it's a win-win!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it seems easy to use. Do not like the edge. Case does not seem to fit right over it.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Great phone!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got this for my husband, he really likes it! It loads quickly and has nice features!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    always good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had pretty much every galaxy S phone. they just keep getting better an better

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thanks good. We at Samsung provide the best quality for our products. We appreciate your feedback. ^Monique Samsung

  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    s9+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, I am really liking this phone. This is my fourth samsung. I love the camera.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow, what a phone!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone for my wife and she absolutely loves it. It is so dependable and has an incredible amount of features. Best Buy had a much better package then the Verizon Store. I absolutely highly recommend!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Large phone but very nice phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone because I'm legally blind. It is a large phone and therefore I could see the screen better. It also has great accessibility features and is a mushroom any blind or visually impaired user

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Galaxy 9+. The larger size takes a little getting used to but I am loving it.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from my S8 plus ! Ok so far. Nothing bad to report. Faster,and leaner.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 3 out of 5 stars

    Ok phone great screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screeen is awesome love it Games on this are great Photos good, too bright and way too colorful the good is that all of it can be adjusted But coming from an IPhone everything else feels clunky and redundant missing iMessage Well that’s my opinion there’s a lot to like here but I’m still on fence with this phone

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone, hands down

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its hard to write something that everyone doesn't already know. This is my third Samsung (although I've bought others for my family) and I'm a solid Samsung loyalist. It does everything you want and more.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this phone since it is easy to see and has some great settings you can use.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    So far I love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is pretty cool! Still learning about all that it can do but I love it so far!!

    I would recommend this to a friend