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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 3231 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Galaxy S9+ 64GB's camera quality, battery life, and screen size, with many praising its ease of use and the range of features. Positive feedback also highlights the ample storage and generally good performance. While some users expressed concerns about the Bixby button and certain software aspects, the phone's design and price were also mentioned as areas needing improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 3,231 reviews
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    His phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's ok camera is good still trying to figure it out. I am used to a note but this was better for price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Samsung phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The S9+ is a larger phone that is easy to use and works well. I have owned Samsung phones for years and this is the best to date. The fact that it uses a up to date Android system and the durability make this phone superior to any comparable iPhone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter had an i phone and was very disappointed with it. My wife wanted to upgrade to a S-9, so we went to buy 2 S-9's one for my wife and one one for my daughter. They are both very pleased with their new phones and Sasung products.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is better than my older phone. The only thing that I'm not fond of is the charging port is different now!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love apple phones but the Samsung S9+ was a great purchase. It has tons of features, lots of customization options, and the eco mode options are great. Powerful phone with tons of standby time for when you would like to use it. I would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New phone for grandson

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased to replace my grandsons 4 year old phone damaged from rain. He really likes it and loves the color. I just wish we had waited 2 weeks to be able to take advantage of the $200. 00 reduction in price. Great help and service at best buy .

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is great no complaints, I like the fingerprint reader location. Battery last a solid 16 hours with heavy use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this as computer most days. Email, Facebook, calls, texts, Instagram, apps, searches. Easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What a great mobile phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a long time Android user. After starting out with Motorola handsets, I switched over to Samsung and never looked back. My only gripe with the S7 was that the battery stopped holding a charge, and the back cover came apart. But I love my new S9 Plus!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from 2.5+ yrs with a Moto... getting used to a Samsung again. There are several little software things that I REALLY miss from my Moto that Samsung could improve upon... but the fact that the bluetooth works on this phone is a huge plus!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I have come to fully enjoy my S9plus.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has taken a bit of discovering the vast features on my S9 Plus phone . The selections of apps, functions and quality are obvious to the eye and ease of functions available. I truly enjoy my S9 Plus and am happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow! So much better...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took advantage of Best Buy's BOGO offer and traded my Galaxy S7 Edge to get myself a new phone - and got one for my wife, too. Impressive phone. Seamless integration with Android Auto for my car stereo. The opportunity to get two for one can't be beat!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I love the phone, but I don't like that I can't set individual text tones for my contacts. Great camera!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how user friendly the phone is. It is very similar to the 8 series, so I don't have to learn alot

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife has had it for 2 years now NO problems GOOD phone! I recommend this phone!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great resolution for a cell phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen resolution is very clear. This phone has a lot of features that are helpful. The only problem has been with it dropping calls. I have been to Verizon 3 times, to Best Buy twice and to Samsung once. They all blame each other.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Android

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has features that the IPhone 8+ doesn't have. It's a lot lighter than the IPhone 8+. I can hold it in one hand and it doesn't make my wrist hurt after holding is for a few minutes. It is a great product and thankful I purchased it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good.....nice phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nicole, the Verizon tech who worked with me was a real pro....she had my new phone with all the data etc. transferred from my old phone all ready to go in less than 45 minutes ! I was very impressed with her expertise and service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The only device to consider!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it Love IT! Terrific device, which I use for work as much as personal, and love the fact that it has DEX option... haven't bought that yet, but planning on it! Samsung is the ONLY way to go - Apple products are crap in comparison.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone - Fast Charge - Long Battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Phone has been easy to us and has quite a lot of features that I am still discovering. A lot of the camera features or nice. Still discovering Bixby., Seems a lot like "Hello Google" This would make a great phone. Very Happy with it.

    I would recommend this to a friend