Customer Ratings & Reviews
- Model:
- EI-T5600BWEGUS
- SKU:
- 6564050
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the Galaxy SmartTag2's overall performance, ease of use, and tracking capabilities. Many appreciate its accuracy, simple setup, and better-than-expected range. Some customers have experienced connectivity issues, and others feel the sound feature could be louder in noisy environments. A few have also noted concerns regarding the frequency of updates.
This summary was generated by AI based on customer reviews.
No instructions
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but comes with no instructions - nice to keep in the car.
I would recommend this to a friendSmarttag
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.seems to work good not to accurate but general area
I would recommend this to a friend- Cons mentioned:Connectivity
Doesn't work.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get it to tell us that it ever leaves our house with my wife's newer Galaxy. Works a little bit with my son's older Galaxy, but poorly. Junk. Waste of money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy JeffL, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy SmartTag2. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a on our products for manufacturing defects in materials and workmanship. The SmartTag2 utilizes the SmartThings Find network which consists of many other "findable" Galaxy devices that work as beacons by sending out signals. Once these beacons detect a signal from a device that is being sought out by its owner, they will relay that information to the SmartThings Find network; allowing you to see the approximate location of where your lost SmartTag2 last transmitted its signal. Other Galaxy users that are participating in the SmartThings Find network help with updating your SmartTag2's location within the app. We would be more than happy to assist you with what you may be experiencing with your device, but we need a few more details before we can do so. Please feel free to contact Support if you would like any further assistance with troubleshooting your device. Thank you for being a valued Samsung customer. - Debra
Some what good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought it would work more like a gps tracker. It only works off of other Samsung devices if near by to give location or to track.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy Jibaty, thanks for taking the opportunity to share your experience with using the Samsung Galaxy SmartTag2. These advanced trackers, attachable to any item, can be easily located via the SmartThings app without incurring additional costs for basic tracking services. These devices are designed to work seamlessly with Galaxy phones and tablets equipped with the latest SmartThings app version. A single device can manage up to 200 SmartTags, though wireless communication limits may restrict simultaneous connections. It's important to note that each item can only be associated with one SmartTag at a time. The SmartTag2 utilizes the SmartThings Find network which consists of many other "findable" Galaxy devices that work as beacons by sending out signals. Once these beacons detect a signal from a device that is being sought out by its owner, they will relay that information to the SmartThings Find network; allowing you to see the approximate location of where your lost SmartTag2 last transmitted its signal. Other Galaxy users that are participating in the SmartThings Find network help with updating your SmartTag2's location within the app. If you would like to share any other feedback with us or if you have any questions, feel free to reach out to Support. Thanks for being a loyal Samsung customer. - Debra
Okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My experience with this so far is pretty neutral. I have it in a car just in case. If I want to find the tracker it tells me to wait for about five minutes before I can search. I like it but it could be better. You have to use smart things app.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there BrendaD, thanks for taking the opportunity to review your Samsung Galaxy SmartTag2. We appreciate your honesty as we strive to provide the very best products on the market to our customers. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you would like to provide any other feedback with us regarding your recent purchase or if you would like any further assistance, please feel free to reach out to Samsung Support at your leisure. Thank you for being a loyal Samsung customer. - Debra
Great But...
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, but when i walk away .... no more tracking
I would recommend this to a friendNot recommended
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When you need to locate the tag you have to do too much clicking to get to the point in the app to ring the device
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey FH01, thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy SmartTag2. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. To quickly ring your Galaxy SmartTag2, bypass navigating through the full SmartThings app by creating a direct shortcut on your phone's home screen. Open the SmartTag2 within the app, tap the three dots for options, and select "Add to Home screen" to enable one-tap access to the map and ringing functionality. If you would like to share additional feedback with us or if you would like any further assistance, please let us know by reaching out to Support. Thank you for being a trustworthy Samsung customer. - Debra
Useless. Buy something else.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to keep track of my cat that sometimes runs out the door and down the street. Basically, this thing is useless. I lost the cat and the tag. It was set up correctly. It shows the cat is in my house(on the map), but also says the tag is far away. It keeps losing connection. Ringing is useless when the cat is likely in the cornfield 1/4 mile away. But i did try it. This won't even give me a general area to look for my cat. My best guess is, it narrowed it down to a 700 mile radius.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there Bowdy, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy SmartTag2. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The SmartTag2 utilizes the SmartThings Find network which consists of many other "findable" Galaxy devices that work as beacons by sending out signals. Once these beacons detect a signal from a device that is being sought out by its owner, they will relay that information to the SmartThings Find network; allowing you to see the approximate location of where your lost SmartTag 2 last transmitted its signal. Other Galaxy users that are participating in the SmartThings Find network help with updating your SmartTag2's location within the app. You do not have to be within a designated distance from your SmartTag2 in order to be able to track your belongings. We would be more than happy to assist you with what you may be experiencing with your SmartTag2, however, we need more information than we currently have available. Please feel free to contact Samsung Support at your earliest convenience if you would like any further assistance with troubleshooting your device. Thank you for being a valued Samsung customer. - Debra
Dog collar
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using it on my dogs collar, he likes to roam, and i use it to call him back. But, it does not have much range
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there DebraH, thanks for taking the time to review your Samsung Galaxy SmartTag2. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. The Samsung SmartTag 2 has a range of up to 120 meters (approximately 394 feet) using Bluetooth connectivity. However, the range can be extended further by utilizing the "Galaxy Find Network" which leverages other Samsung Galaxy devices nearby to relay the location of your SmartTag. If you would like to share additional feedback with us or if you would like any further assistance, please do not hesitate to reach out to Support. Thank you for being a loyal Samsung customer. - Debra
Samsung
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not bad hard to follow sometimes not super accurate but decent
I would recommend this to a friendBrand response from Samsung
Posted .Good day Fasttrain, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy SmartTag2. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The SmartTag2 utilizes the SmartThings Find network which consists of many other "findable" Galaxy devices that work as beacons by sending out signals. Once these beacons detect a signal from a device that is being sought out by its owner, they will relay that information to the SmartThings Find network; allowing you to see the approximate location of where your lost SmartTag 2 last transmitted its signal. Other Galaxy users that are participating in the SmartThings Find network help with updating your SmartTag2's location within the app. Without having more information available regarding what you may be experiencing and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support if you would like any further assistance. Thank you for being an unwavering Samsung customer. - Debra
Not as expected
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working after using it for 1 year it shows it has a full battery but it's not working anymore, actually it just worked for 6 months I haven't open the app after that later when I need to check my location it stopped working
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey HemanthK, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy SmartTag2. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would be more than happy to assist you with what you may be experiencing with your Galaxy SmartTag2, however, we need more details regarding what may be occurring before we can do so. Please feel free to reach out to Support at your earliest convenience for further assistance and/or help with troubleshooting. Thank you for being a trustworthy Samsung customer. - Debra
Awful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful and returned them. They have virtually no volume when you ring them, even if volume is set to "high."
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Consumer, thank you for sharing your feedback with us about your experience using the Samsung Galaxy SmartTag2. We appreciate your constructive input as we improve our product line. Here's a few tips when it comes to the volume of your SmartTag2: 1 - Ensure the ringtone you've chosen is set to "High" in the SmartThings app but also try switching between the available ringtones, as some sounds have higher, more penetrating frequencies than others. 2 - While the SmartTag2 is actively ringing and you are trying to find it, turn up your phone's media volume, as this can typically boost the output of the tag during an active search. A few things to keep in mind: 1 - A low battery can severely impact speaker volume. If the battery is not operating at full 3V capacity, the sound will be faint. 2 - Sometimes the battery connection is weak. Use the ejector pin to take the tray out, rotate the battery slightly, and re-insert it. 3 - Ensure the SmartTag is not in power-saving mode, as this can restrict functionality. If those tips do not resolve your low volume; a Samsung phone with Ultra-Wideband (UWB) are able to use the directional "Search Nearby" feature to guide you to the exact spot, rather than relying on sound. The screen will also show a "cold" to "hot" signal strength indicator to guide you, even if you can't hear the beep. If you would like further assistance or if you have any questions for us, please feel free to contact Support. We're always happy to help! Thank you for being a steadfast Samsung customer. - Debra
Better than nothing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Almost all of the time when its not in the same room, it gives me the one location within a few houses down. At the airport pick up when I use it, it doesn't tell me that it's coming and then all of a sudden it just pops up. It doesn't work that well, but it's better than nothing when you are traveling, would they check in bag.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy Quang, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy SmartTag2. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The SmartTag2 utilizes the SmartThings Find network which consists of many other "findable" Galaxy devices that work as beacons by sending out signals. Once these beacons detect a signal from a device that is being sought out by its owner, they will relay that information to the SmartThings Find network; allowing you to see the approximate location of where your lost SmartTag 2 last transmitted its signal. Other Galaxy users that are participating in the SmartThings Find network help with updating your SmartTag2's location within the app. You do not have to be within a designated distance from your SmartTag2 in order to be able to track your belongings. If you would like to share additional feedback with us or if you would like further assistance, feel free to reach out to Support. Thank you for being a valued Samsung customer. - Debra
- Cons mentioned:Connectivity
Samsung air tag
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having trouble connecting to them the android play store program it sends me too is not user friendly nor working.
No, I would not recommend this to a friend Dont buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not last as long as i would have hoped. Initally, i thought it was great. Over about 3 months it broke
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey TimothyF, thank you for sharing your experience of your Samsung Galaxy SmartTag2 with us. We know how frustrating it is when you have a new device that is not operating as intended. You may need to replace the battery on your device, and we have the complete manual available to assist you in doing this task. We also have our team of experts available through chat to assist you in troubleshooting the functionality of this accessory. We appreciate you being a Samsung customer. -Elizabeth
Be careful buying open box
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an open box Samsung smart tag to thinking I was gonna get a decent deal from Best Buy. However, I was sold a preowned smart tag that is still registered to a previous owner who still has access to this item and therefore I cannot use unless they remove their account. I did not know this was owned and now I’m at a loss neither Samsung or Best Buy will help.
No, I would not recommend this to a friendDevice didn't work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device wasn't working. I couldn't use it because someone before me installed it.
No, I would not recommend this to a friend8 out of 10
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It work more less but it would be better if u can see it on the phones camera on s24 like they promote it on the youtube and other videos
I would recommend this to a friendBrand response from Samsung
Posted .Hi there JaimeH, we appreciate you sharing your experience with your Samsung Galaxy SmartTag2. We would be more than happy to assist you with your device is you believe it is not operating as intended. We have the full device manual and the Samsung Support Team available on our website to help troubleshoot this matter and ensure you have the full experience with this device. Thank you for being a Samsung customer. -Elizabeth
- Cons mentioned:Sound
Where's the noise??
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not nearly loud enough to be at all useful. What good is a tracker that you can barely hear?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Telework, we appreciate your feedback on your Samsung Galaxy SmartTag2. We understand how important specific features of your device are to you for usage. Please, reach out to the Samsung Support Team if you believe any aspect of your device is not functioning as intended or expected. Thank you for being a Samsung customer. -Elizabeth
Samsung tag.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died super fast but to be fair we didn't but a new battery in it. The last gen tag we used finally died after a year and a half.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there ChristoferS, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy SmartTag2. We would be happy to assist you with replacing the battery of your device and getting the full functionality back from this device to keep track of your most important items. You can do this with the assistance of the Samsung Support Team if you would like. Thank you for being a Samsung customer. -Elizabeth