Customer Ratings & Reviews
- Model:
- EI-T5600BWEGUS
- SKU:
- 6564050
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers are impressed with the Galaxy SmartTag2's overall performance, ease of use, and tracking capabilities. Many appreciate its accuracy, simple setup, and better-than-expected range. Some customers have experienced connectivity issues, and others feel the sound feature could be louder in noisy environments. A few have also noted concerns regarding the frequency of updates.
This summary was generated by AI based on customer reviews.
Useless Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow. Zero updates in 5... 6... 7 hours! Multiple times, multiple days. "Last updated 45 mimutes ago" is a common message that just stacks until youre half a day or more until the next update. This thing is actually useless.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha KyleL, thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy SmartTag2. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a for manufacturing defects in materials and workmanship. The SmartTag2 utilizes the SmartThings Find network which consists of many other "findable" Galaxy devices that work as beacons by sending out signals. Once these beacons detect a signal from a device that is being sought out by its owner, they will relay that information to the SmartThings Find network; allowing you to see the approximate location of where your lost SmartTag 2 last transmitted its signal. Other Galaxy users that are participating in the SmartThings Find network help with updating your SmartTag2's location within the app. Without having more information available regarding what may be occurring with your device and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support for further assistance and/or help with troubleshooting your device. Thank you for being a steadfast Samsung customer. - Debra
Tag
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not unless you are in the vicinity the tag wont register to the phone. Unless the geek squad person didn't install it right
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there RosarioG, we appreciate you sharing your feedback on the Samsung Galaxy SmartTag2. We understand how important being able to keep track of all of your most important items is to you. If you believe the device is not functioning as intended, please reach out to the Samsung Support Team for one on one troubleshooting assistance. Thank you for being a Samsung customer. -Elizabeth
Hard Pass
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item is works only if you are within 50 ft of the tag. There is no gps map functionality. The description from Samsung is very vague at best. If you want to use it in the house to find your missed place keys it's a workable, but expensive option.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations AngieDD, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy SmartTag2. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The SmartTag2 utilizes the SmartThings Find network which consists of many other "findable" Galaxy devices that work as beacons by sending out signals. Once these beacons detect a signal from a device that is being sought out by its owner, they will relay that information to the SmartThings Find network; allowing you to see the approximate location of where your lost SmartTag2 last transmitted its signal. Other Galaxy users that are participating in the SmartThings Find network help with updating your SmartTag2's location within the app. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to contact Support. Thank you for being a faithful Samsung customer. - Debra
Smarttag
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it only works in the same place. 400 feet And it takes time to update
I would recommend this to a friendBrand response from Samsung
Posted .Hello RodrigoG, thank you for your feedback on your Samsung Galaxy SmartTag2. We understand how important keeping track of your most important items are to you especially in specific moments. If you haven't done so already, please reach out to the Samsung Support Team for assistance in troubleshooting to ensure your Galaxy SmartTag2 operates as intended based on the device it is paired with. Thank you for being a Samsung customer. -Elizabeth
Not with all Samsung phones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has anyone been able to get these to work with the S23 Ultra? Samaung hasnt been able to help (yet).
No, I would not recommend this to a friendVery dissatisfied
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will not work for tracking a dog it got tossed away as that was the only reason for buying
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there DwainR, thank you for sharing your thoughts with us about your Samsung Galaxy SmartTag2. We would love nothing more than to ensure your device operates as intended. Please reach out to the Samsung Support Team for assistance with your troubleshooting and options available for a resolution. Thank you for being a Samsung customer. -Elizabeth