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Customer Ratings & Reviews

Model:
SM-F721ULBAXAA
SKU:
6512617
Your price for this item is $298.99
Clearance
The comparable value price is $999.99

Customer reviews

Rating 4.2 out of 5 stars with 264 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.4 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers consistently note the Galaxy Z Flip4's ease of use, excellent camera quality, and convenient size as significant advantages. Many appreciate the improved battery life compared to previous models and the stylish design. However, some users report issues with screen durability and the hinge mechanism. The screen's susceptibility to damage and potential hinge problems are recurring concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 264 reviews
  • Rated 5 out of 5 stars

    Pretty good phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the phone for it's amazing features and snappy UI elements.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone ever,i change from iphone to samsung and i dont regret

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    S

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It like a product was fake. Really Im disappointed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've tried to get a refund and no response is given from Samsung. KEEP AWAY! HORRIBLE DEPENDABILITY.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Case 2

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purple case looks very durable and xan protect my phone very wwll

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    WORST PHONE ON THE MARKET

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone IS THE WORST PHONE INEVER HAD. It has ALL KIND OF Glitches. DO NOT PURCHASE!!!!!!!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We appreciate your honest feedback, Kisha. We would like to gather some more information regarding what you are experiencing with your Flip4. Please reach out to us at Support so that we can work together to find a solution to what you are experiencing. -Kelvin Samsung

  • Rated 5 out of 5 stars

    Sumson flip 4

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best cell better than my samsum 22 ultra

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this phone and customer service was amazing

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It broke in a month

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the phone and still have one. I had to get the screen replqced after a month. Was able to get it done for free.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dead Pixels

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A week later I got there are dead pixels right above folding area in the middle, I'll try to return today. Also my Zfold4 making bad clicking sounds when it is folding. With my experience I don't recommend folding phones yet.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Good phone but bad Best Buy clerk

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Order online and specifically asked a store clerk I need a SIM card. He said no this phone has E- SIM card, I think. I called Verizon, no I need a new SIM card. Now I have to travel all the way down to the store to just get a SIM card. Need to retrain or fire that kid. Very irresponsible.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Selling locked sprint carrier phones as unlocked.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unlocked phone is locked to sprint. Thanks for lie n to me. Disappointed Christmas present for wife.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    LAST TIME I BUY FROM BESTBUY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    broke within 2 days of buying. this pathetic company wont even replace.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone but...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone but has developed a tear in the screen where the flip is.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Design

    Rated 5 out of 5 stars

    Improvement in right direction! Love my phone!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Flip 4! Battery: huge improvement from Flip 3 i do get 14 hours with regular use! 7-8 hours screen time! I do keep 35% brightness but trust me its enough! Crease is less visible its just perfect phone for me! Everything is good, can't find single point to say that sucks! Far from it! Design is improved a bit from previous model but still same size, feel very solid in hand!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST BUY buy!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just upgraded from the flip 3 to the 4.. I am not disappointed at all. So far l've noticed better battery and camera. Also, I received great trade-in value from Samsung towards my purchase. This phone handles well and fits perfectly in my hands.

    I would recommend this to a friend
  • Cons mentioned:
    Hinge

    Rated 1 out of 5 stars

    Don't trust foldables

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like I was, you may be drawn to this phone because of the cool aspect of it being able to fold. However, this is it's weak point. I bought mine on black friday a few months ago, and everything worked fine until last weekend. Suddenly, the hinge broke, and the phone refused to open past halfway. I tried to force it open but that just caused a black line to appear in the middle of the phone. It spread like across the whole screen, rendering my phone useless. Only consolation I have is that it's being repaired under warranty at IBREAKUFIX at the moment. STAY AWAY from folding phones. The hinge broke and destroyed my $1000 phone. I had not dropped it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    useless

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish i never bought this. I was Leary of the folding screen but decided to give it a try. I preordered it and got it the day they first came out. Everything was well for about a month and a half, got it thru Verizon and it seemed good but today, a black bar appeared on the screen right on the fold. Within an hour it spread like cancer and about 2/3rds of the screen is black, leaving the phone essentially useless. Fortunately they are sending me a replacement but the replacement is refurbished. I'm guessing it had the same thing happen so i fully expect this one to fail as well.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    So far, so good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the size of the phone. I'm still finding all the new things but I love it so far. I waited for the next version due to the problems with the Z Flip3. I'm not sorry I waited!

    I would recommend this to a friend
  • Cons mentioned:
    Hinge, Screen

    Rated 1 out of 5 stars

    Please read before you buy!!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hope my experience can help you make the decision not to get this phone I really wanted this phone and was excited to get it first issue I had was with the speaker then the screen first a tiny small green dot appeared but it was hardly noticeable then a couple weeks later a green line appeared across the screen then a black circle appeard i decided to send it directly to Samsung because multiple people that had gotten the same phone had these same issues upon inspection they claimed hinge issues do to dropping the phone mind you I never dropped the phone learned my lesson that if you scratch the back of the phone where it folds they will claim damage do to dropping even if you did not drop it!!! and they will want to charge you 600 plus to fix it!!!!! So fyi don't let that part of the phone get scratches I am left with a glitched screen and no repairs on the phone i might as well get a new phone if I'm going to pay that much to get it repaid.

    No, I would not recommend this to a friend