Customer Ratings & Reviews

I've had my flip for about 6 months now. It did what it was supposed to up until about a week and half ago when it started to over heat while cable charging and wireless charging. It isn't the type of heat you can expect with fast charger either. It got so hot that the phone force closed all of the apps and shut itself down. It's done this 3 times since and it has gotten so hot that the inner screen is peeling. I reached out Samsung Customer Support, and they were absolutely useless from top to bottom. Deeply nonchalant about the prospect of this phone nearly catching fire, which is peculiar since the company undoubtedly remembers the embarrassing Note 8. Not only that, but I was told by an agent that the issue would be handled to my satisfaction. You can probably tell by the tone of this review it was not handled satisfactorily in the least. A Samsung rep lied to me on a recorded chat, and when I called then out on it, not only did a supervisor lie to me again, but also went on encourage ne to lie to the Care Plus employees about the nature of my phone issue to get it replaced. When that device comes, I'm going to sell it at a loss and buy something better. My suggestion to you if you're looking for a great running, unique, and capable phone would be to keep looking. Samsung does not care for you as a customer, and they will leave you in the lurch should anything happen.

I like that its flips and it has a mini scream in te back

Very convenient with lots of cool features and the compact of the phone is very cool

Screen was dead. Don't buy it. No service for fix.