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Customer Ratings & Reviews

Model:
SM-F731UZEAXAA
SKU:
12068105
$699.97

Customer reviews

Rating 4.5 out of 5 stars with 593 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 593 reviews
  • Rated 3 out of 5 stars

    Average

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone, battery life is average. Wish I was able to do more on the outer screen like the Razr. Mine started creaking after 2 weeks of use. The sound the hinge makes is unnerving.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Good buy!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was a gift and it seems to be doing a great job!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Aunt, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please feel free to contact Support if you would like to share additional feedback with us or if you would like any further assistance. Thank you for being a cherished Samsung customer. - Debra Samsung

  • Rated 3 out of 5 stars

    Could be better but not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a great phone till the white line appeared in the middle by the hinge. Then it eventually died one day when I opened it up and the top half of the screen would not light up. Always had the phone in a case and took care not to drop it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Howdy CodyB, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Please take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in pristine condition. If you would like any further assistance after reviewing the resource shared, let us know by reaching out to Support. Thank you for being a valued Samsung customer. - Debra Samsung

  • Rated 4 out of 5 stars

    Wouldn't recommend

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved this phone but, the screen broke within the year. Wouldn't recommend.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing phone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm completely in love with this phone! It exceeded my expectations with all the features it has. The battery doesn't last as long as other phones, but is good enough for me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cute! But is lacking a tiny bit

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in LOVE with this phone! It is super cute super customizable, the only thing is sometimes the phone itself kind of bugs out. I would set a timer and it wouldnt go off, and some other things.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphomw

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was an awesome way to start off went to the store amazing vusomer service and i love the fact that we can place orders online

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mothers Day

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for a mothers day present and she loves it. Pretty awesome and great piece of innovation. Pretending to fold it to break it in half is also a great stress reliever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My baby

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it is one of the best and so easy to handle i couldn't ask for a better phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awsome device but

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If i dis not rely on my phone 24/7 ot would be perfect however its achiles heel is battery for a power user it is not enough i will still give it 5 stars because feom a usability and practically standpoint it is perdect

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, but not as much functionality as razr

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cover display has just enough functionality for me to use my favorite apps on it, but not get too distracted. I wish more apps supported being able to start on the outside screen and continue on the inside

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome day

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing phone no issues with it and plenty of storage.the customer service is amazing just over all a great time.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Eh not so good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen got a geen line in the fold. Folt protectors fell out

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Steer trying to figure if I like to flip or the fo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone. It was too small and I kept losing it so I had it upgrade to the bigger fold. That way, i'd always know who we're my phone was flip. What's the bomb biggity?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flip 5

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was amazing and process was fast!!! Sales rep was knowledgeable!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent but delicate

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some useful features, but damage vulnerability and lack of comprehensive repair coverage

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung is the best.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone.Samsung galaxy is the best.Cant go wrong with the S series.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flip z5 purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely loved the service at best buy, very kond and helpful , helped me all the way through and were so patient,i would definitely purchase again from them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone, very happy with my purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like my phone, it is worth the price. It has everything I need, technology is really nice. Thank you best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm enjoying my my mee phone. BestBuy employees made the transition from my old phone seamless. A big Thank You to BBuy sales associates and the Samsung rep on site.

    I would recommend this to a friend