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Customer reviews

Rating 4.5 out of 5 stars with 62 reviews

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Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers admire the Galaxy Z Flip5 512GB (Unlocked) for its overall performance, portability, and camera quality. Many find the clamshell-style foldable design easy to hold and appreciate the decent-sized inside screen. However, some customers have expressed concerns regarding the phone's battery life, noting that it is short. Despite this, the unique form factor is seen as a refreshing change.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 62 reviews
  • Rated 5 out of 5 stars

    Flip Me Open But Not Over

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not interested in a Samsung Flip because I already had the Samsung Fold. This phone was discounted and I had a Best Buy store credit. I decided to try it out and I am happy I did. The only con is that it doesn't have DeX like the Fold has. DeX is important to me while traveling. This doesn't take away from the phone in anyway. DeX is a feature I enjoy on the fold. I will give the Flip 5 an 8/10. The 2 point drop comes from the front display. It is limited unless you download Good Lock to tweak the front display. To a novice user this can be overwhelming. I like the ability to customize my devices. Unfortunately this is not the case with most user. Most users like simple and ready to use our the box. On the next gen Samsung should take Motorola Razr+ approach with the front display. I have this device on a Prepaid plan and the speeds are amazing. Most of the time I am getting better speeds than my post-paid plan that has the Fold. If you are looking for a simple device that you can throw in a purse or bag on the go. This is the one. I have no issues with it's performance. The build quality is excellent also. Try it and see for yourself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Favorite Phone Yet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Z Flip 5 in Gray is a game-changer in the world of smartphones. From the moment I opened the box, I was captivated by its sleek design and futuristic folding mechanism.The 512GB of storage is a generous offering, ensuring I have ample space for my apps, photos, and videos. The foldable display is not just a novelty – it enhances multitasking and brings a unique flair to everyday smartphone use.The unlocked feature allows me the freedom to choose my carrier, giving me flexibility and control over my mobile experience. The 5G capability ensures lightning-fast connectivity, keeping me in the loop no matter where I am.The camera quality is outstanding, capturing vivid and detailed photos. The flexibility to use the folded screen as a viewfinder for selfies is a thoughtful touch. The durability of the Z Flip 5 is impressive, holding up well to the daily hustle and bustle.The gray color adds a touch of sophistication, making the Z Flip 5 not only a powerhouse of technology but also a stylish accessory. The battery life is commendable, easily lasting me through a full day of use.In summary, the Samsung Z Flip 5 in Gray is a technological marvel that combines innovation, style, and functionality. If you're ready to embrace the future of smartphones, this device is a must-have. It's not just a phone; it's a statement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its a good phone.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish they thought symmetry like they did with all the other zflips outer display. Because it looks hideous. There is away around where you can crop and black out bottom portion of that inexcusable slip at the bottom of the display. Other than that its a solid device. I have both the razr plus and zflip 5 . Both are rock solid. But if you like symmetry and dont like awkward shapes go for the razr.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    and im glad i bought this one!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im hard on phones, usually crack the lense firstvor second day, so i like the fact when closed the lense is safe. I paired this phone with the canon 1500 mobile picture printer, absolutely the best pics ive ever9 seen!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfying

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's really decent phone and fun to use. If you do not care about being able to flex and brag your BEAST smartphone, I really do recommend Flip 5.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Do not buy. I regret it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cant describe how much i don't like this phone. And i really wanted to like it. It is glitchy, does crease, has to be restarted often, has terrible battery life, and doesnt even use the whole screen to play video. Do not buy. I had it for six weeks and am promptly switching to another phone.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Howdy VictoriaP, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers while staying committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your phone or tablet's touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. Also take a look at, "Galaxy phone or tablet's screen is frozen or responds too slowly" when you have the opportunity to conduct some troubleshooting steps to help resolve what you have described to be experiencing with your Galaxy Z Flip5. You have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Flip5 is the 5th generation in foldable technology utilizing advanced, time-tested folding innovation. It has been tested and verified to withstand 200,000 folds over 5 years of daily use. As you know, your device features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water resistance rating. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. The Galaxy Z Flip5's intelligent 3700mAh battery lets you listen to music for up to 57 hours or watch 20 hours of video playback. If you'd like, you can enable low power mode to keep the fun flowing. When you have some free time in your schedule, check out, "Galaxy Battery - Optimization," "Apps are draining battery on Galaxy phone or tablet," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" for a wealth of helpful tips and tricks on extending the life of your Galaxy battery. You can choose which apps you want to use in the full screen aspect ratio. Here's how: From Settings, tap Display > Full screen apps and tap apps to enable this feature and customize options. If you would like to share any other feedback after reviewing the resources provided or if you would like any further assistance, do not hesitate to reach out to Support. Thank you for being a devoted Samsung customer. - Debra Samsung

  • Rated 4 out of 5 stars

    Neat but fragile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This applies to all current Z Flip devices from 5-7 really. For those that want a relatively simple Samsung experience with a competent processor and impressive screen with a compact form, this is a great choice. The rear cameras are not high end but are definitely good enough if not needing to zoom in, The battery life is very solid with proper use/maintenance. The outside screen is useful for menial tasks and is durable. The feeling when opening and closing it is quite a satisfying experience. The only real glaring issue this line of models have is how fragile their inner screen is. While their refresh rate and the picture quality is very good and is a very smooth experience to use even over the seam, the slightest mishap will permanently damage them. Their hinge is very vulnerable when folded so without protection it's when, not if. Even with a hinge protecting case though, the slightest bit of physical damage whether it's a focused impact or a drop or even closing it wrong will render it unusable, usually in the form of an all black inner screen or touch completely cutting out for good. The screen repairs are as, if not more, expensive as a refurbished equivalent device, so if you aren't one to baby the device, I'd look more towards an A or S series Samsung.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is excellent product .. Camera quality is top notch.. The clamshell-style foldable design which is easy to hold .. I can check notification or use apps without unfolding the phone that’s unique .. this phone doesn’t need stand can take photos while keeping it half fold .. !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung flip 5 from flip 3 is great.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While i had the flip 3 for a good while, the flip 5 is a great phone for easy accessibility. I traded in my flip 3 for the newest flip 5. the larger cover screen is best used when you dont need to open your phone for quick actions, like change your music, viewing/replying messages, and using the stop watch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refreshingly different

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my flip 5. Its truly refreshing to have something different. So many customization options to make it truly unique. Being a guy I love the smaller form factor to carry comfortably in pocket. Software offers so many cool things. Limiting battery charge to 85% is a great feature. I use esim with Tmobile and traditional sim card with spectrum mobile. So functional for work and personal use. Samsung has knocked this one out of the park imo. Excellent screen, flagship processor, great 5g modem, acceptable battery life. Overall a great experience. Coming from a different ecosystem I find this device truly refreshing and functional. Tired of same old same old generic me too products. Customization options on lock and home screens are my favorite features. Open and close to answer and hang up is cool. Try it and I sincerely think you'll like it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fun phone, camera is just meh.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great being able to be some basic stuff on the front screen while closed. Great as a gps/DJ or whatever you might need on road trips since the inside screen is decent size and the split screen works well. The middle crease might bug some people, but I didn't even notice it unless I was showing others pictures. Main downside for me is the camera, I've taken better pictures on my phone from 2013 (not a joke). If you don't care about the camera this might be a great phone if you like the form factor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome flip!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is dynamite! I love all the features, and especially love the upgrades from the last version. Do be careful of the hinge and of dropping it. That is about the only thing you can do to damage it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Traded in a G20+5G for this as I was tired of breaking otterbox holsters. Love that it fits in my pocket and that I don't always have to open the phone to read/reply to text messages (even using a 3rd party program). So far, no downsides that I've encountered. While you can see the fold when you look at it from the side, while using it you don't notice it and that was my biggest concern.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought on nov 2023 and only just recently started to get the phone seam from flipping

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth and Ready for Success

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a Samsung Flip user since the Flip 3, i have been upgrading each time to get the newest features. I enjoy the front screen on the Flip 5 because it allows me to do more and not have to open my phone as much as I did the Flip 3 and Flip 4.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Galaxy Flip5 Green 512GB

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Everything came in as expected. The phone is running great. Nothing is bad about it. The camera features are amazing. It is sleek and small. Fits anywhere. It has a lot of features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flip phone lover

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone ever. Small and easy to carry. But, when you unfold it, its everything you need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This phone is sexy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a first time Android User I have always had an iPhone I cannot express how much I love this phone although it is a little difficult with some things being used to the iPhone this phone is definitely worth the switch and yes my iTunes library followed me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reimagined a classic

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Turns heads when I show it off. Easy set up, love the nostalgia and also that clam shell feel it's amazing. Also, love the clamp sound when closing it and when you hang up on someone #throwback

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is the most powerful clamshell foldable on the market (August 2023) and offers superb long-term software support. It also has a finally usable battery life and a versatile cover display.

    I would recommend this to a friend
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