Customer Ratings & Reviews

Love my new phone ,i had not shopped with best buy before and this was my first time the guy who attended to me was so nice and calmly explained all the processes needed to acquire the phone I will definitely be coming back

I someone wants a mobile thats pretty hand I would definitely say this should be it. Lots of good features.

The battery life is good and perfect for watching the movies and more and cover screen is very helpful

I brought this compact model that really isn't small at all when you open it. Easy to carry, with impressive graphics. Excellent!

I switched to this phone from an iphone 13 and im loving it so far. It was a little hard to get the hang of it at first but once i did, it blew the iphone out of the water.

I will say i kinda liked this phone. It did everything it needed to. But not 10 months in, and i do take care of my things. The main screen went black and stopped working. The cover screen still works but i cannot do anything important on the phone so i had to replace my phone. i paid alot for this phone for the screen to completely go out. I also hate the radiation this phone puts off. I hate that i work in the medical field and this phone could malfunction a heart monitor, so i had to leave at my desk and not carry around my patients.

Works amazing I switched from apple to this and I have seen so many different things and how much more advanced it really is and I won’t be going back it’s worth it!

Awesome phone! Glad i got it! If you have the money i would definitely get it!

Best Buy tricked me with the $250 gift card ad when buying the Flip 6 I ordered this phone on 8/6 and was supposed to get an egift card of $250. 3 days went by and I didn't receive any emails so I reached out. They told me to call the support since the egift card was put on hold for some reasons. Fine, I called them and they told me that they were not able to process the egift card and would replace it with a physical one and I would receive it 7-10 business days (that was 8/10). So I was supposed to receive the gift card maximum on 8/23. Guess what? I did not receive it. Contacted them again (3rd time) and they kept tranferring me around and after 1 hour, they told me that it would take maximum of 15 business days and they had to request another department to send me updates. It is already a joke at this point. So, I waited another 5 business days and NOTHING happened. I reached out again on 8/30 (4th time), and they confirmed that the physical gift card was canceled. This time, they offered me 12500 points so I can convert it to $250 reward, and I would see the points in my account after 48h. I waited and NOTHING happened. So I contacted them again on 9/4 (5th time - 1 month after the purchase). I wanted to return the phone for full refund but they wouldn't let me since it was out of return window. Then they offered to refund $250 back into my account and I would receive an confirmation email. I have not received any email regarding this refund confirmation . And, through all of this, Best Buy never reachs out to me with any updates, and only when I contact them, they would act like they try to resolve the problems but in fact, NOTHING happens.

This review is a warning to anyone considering the Samsung Galaxy Z Flip. For a year, the phone was fine. Then, the nightmare began: the main folding screen started bleeding color and flashing erratically. It is now completely unusable, a state no premium smartphone should reach after just 12 months. The real issue is Samsung's terrible customer support and cynical warranty practices. I expected the warranty to cover a catastrophic screen failure on a folding phone, but I was wrong. Samsung found a minor, unrelated scuff on the back of the phone and used it as an excuse to declare the warranty VOID. My reward for spending a significant amount of money on their product was a $500 repair quote. This is not customer service; it's a punitive policy that shifts the blame for a clear product defect onto the consumer. I am utterly disappointed in Samsung's craftsmanship, their warranty integrity, and their willingness to let a customer who paid a premium price be left with a broken, expensive brick. My money was wasted on this product. Buyer beware.

Switched from an iphone... been using the iphone from the first generation... was nervous of the switch... used smart switch and it made the switch a breeze...

Love my new phone i will definitely be going back to best buy when im reday to upgrade!!

Any samsung is awesome. Best phones out there. Fast and takes very nice pics as well.

Daughter loves her phone. Works amazing ans up to her needs. Color is so cute.

Execellent phone Stops the butt dialing, easy to use and easy to carry

I love my phone Samsung because is small and I can carry easy in my packets

My phone is exceptional I almost cried when my first order was out of stock but best believe that it was worth the wait. I would definitely buy this again.

My very awaited Flip Z-6! Im so very excited to use... very compact & easy to carry...fit in every small purse of pocket!

Love my phone easy to travel portable fits in pockets as well

Love this phone! It's amazingly fast compact and beautiful