Customer Ratings & Reviews

Aloha GerardoS, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip6. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. You can feel confident with every fold of your Galaxy Z Flip6 with the ultimate peace of mind. Galaxy Z Assurance! The Z Flip6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. Your device has been built with durability in mind! It features the durable Corning Gorilla Glass Victus 2 exterior and carries a IP48 rating for water resistance. You can feel confident with every fold of your device! If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. When you have the opportunity available, please take a moment to review "Care for your Samsung foldable phone" to learn some great information about caring for your device. If you would like to share any other feedback with us or if you would like any further assistance, please do not hesitate to reach out to Support. Thank you for being a staunch Samsung customer. - Debra

Good day Aksharam, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would be more than happy to assist you with whatever you may be experiencing with your device, however, we need more information before we can do so. Please feel free to reach out to Samsung Support if you would like further assistance and/or help with troubleshooting your device. Thank you for being an unwavering Samsung customer. - Debra

Thank you for reaching out to us, Roderick. We truly value feedback from our customers. It seems that you reached out to share your experience with our Galaxy Z Flip6. The Z Flip6 is equipped with various AI features designed to enhance your experience. One of these is Suggested Replies, which offers AI-generated text message responses, allowing you to reply even when the Galaxy Z Flip6 is closed—ideal for when you're on the go. Additional AI features include Live Translate and Interpreter. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. We noted your concerns about having to mail in your phone. Please reach out to us at Support so that we can look into what can be done to get this resolved. We look forward to hearing from you. -Kelvin