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Customer Ratings & Reviews

Your price for this item is $49.99per month
for 36 months; 0% APR

Customer reviews

Rating 4.6 out of 5 stars with 34 reviews

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Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers admire the Galaxy Z Fold5 256GB for its large screen, which is easier to see and helpful for those with vision challenges. They also appreciate the long battery life that lasts all day. While some customers prefer the original Fold design, the foldable design is still a popular feature.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 34 reviews
  • Cons mentioned:
    Phone cases

    Rated 3 out of 5 stars

    Good phone. Bad accessories. Customer service vary

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Converted from iphone over to the Z fold 5. Overall the phone is good the big folding screen is beautiful. Makes it easy to read and type. However some cons for this phone. First and foremost is the folding screen. The hindge part of the screen seems to be very delicate. Within 14 days of owning it mine developed a line of white obnoxious pixles, that made the big screen impossible to use. Getting the phone exchanged has been near impossible due to a system glitch. Its been 3 days as of this review. One other con is finding good quality phone cases is very difficult. You either have to spend an arm or a leg. Or you settle for a cheap one thats bulky. All phone cases require you to stick it to the phone using adhesive strips.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey Omadd, we appreciate your feedback on your Samsung Galaxy Z Fold5. We understand how important your device is to you on a daily basis. We do have an article on our website titled "Pink lines or dead pixels on Galaxy phone or tablet's display" that can help you troubleshoot this difficulty from the comfort of your home. You can also reach out directly to the Samsung Support Team for assistance with your display as well. We also have an article on our website that helps our customers transition from standard to foldable devices titled "Care for your Samsung foldable phone" that can help with measures to protect your investment. Thank you for being a Samsung customer. -Elizabeth Samsung

  • Pros mentioned:
    Long battery life

    Rated 5 out of 5 stars

    The Fold 5 is the best Foldable phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im coming from F2 to F5 and its worth it. F5 has a smoother feel. Im glad for the upgrade. Picture quality is a lot better. Battery is great

    I would recommend this to a friend
  • Pros mentioned:
    Crease, Easy to use

    Rated 5 out of 5 stars

    I love this phone!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know people are worried about the crease, but once using the phone it really does disappear. When using the fold's smaller screen, its really easy to do what you need to with one hand. Something I haven't been able to do with normal phones for a LONG time because they're getting bigger and bigger. The Z Fold goves you all the benefits of a small phone with the ability to switch over to a large screen whenever you want.

    I would recommend this to a friend
  • Pros mentioned:
    Large screen, Long battery life

    Rated 5 out of 5 stars

    Z Fold 5.... im loving this phone from best buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went from iphone to this phone and glad i did, best buy made my purchase fast and easy, galaxy z fold 5 is just what i needed, big screen, fast and battery last me a lo g time,,,what you waiting on orders yours today..

    I would recommend this to a friend
  • Pros mentioned:
    Large screen

    Rated 5 out of 5 stars

    Zfold 5 is amazing!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new zfold5 phone is amazing! I have had the zfold3 & 4 previously and really like the new version 5. Highly recommended to anyone wanting the biggest screen available.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Foldable design

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the best phone i have owned. Love how you can fold open like a book. Easy to navigate

    I would recommend this to a friend
  • Pros mentioned:
    Large screen, Long battery life

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my fold 5 , crystal clear screens videos and poctures look great and has good battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Large screen

    Rated 5 out of 5 stars

    Great phone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just wow. I love the new phone. My eye sight is not the same as it was, and the bigger screen is very helpful. Do not regret the purchase, it is wonderful.

    I would recommend this to a friend
  • Pros mentioned:
    Large screen

    Rated 4 out of 5 stars

    Phone is fabulous

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son. He switched from IPhone and says he’s very happy. He loves the phone and the big screen is his favorite part.

    I would recommend this to a friend
  • Pros mentioned:
    Large screen

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for work and personal use/entertainment. Easy access to all apps huge viewing area yet light.

    I would recommend this to a friend
  • Pros mentioned:
    Foldable design

    Rated 5 out of 5 stars

    Versatile

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. The smaller folded screen is great for 1 handed use and the bigger open option is great.

    I would recommend this to a friend
  • Pros mentioned:
    Large screen

    Rated 5 out of 5 stars

    Flip phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, Great customer service. So much easier to see the screen.

    I would recommend this to a friend
  • Pros mentioned:
    Foldable design

    Rated 5 out of 5 stars

    Fold 5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, works great. I enjoy more the original fold.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from my S22 Ultra. Best decision I could have made. I hardly use my tablet anymore. I initinally thought the front screen was too small but I actually prefer it now, the smaller screen makes the phone a lot more manageable when closed. Some apps do look different but I'm used to it now.

    I would recommend this to a friend
  • Cons mentioned:
    Expensive

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Pricey but you get two phones in one.

    I would recommend this to a friend
  • Pros mentioned:
    Large screen

    Rated 5 out of 5 stars

    Great phone and tablet in one

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is great as a phone, and it is great to watch movies on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Switched from iPhone and not looking back

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the device. I recently bought it a few days ago and I'm coming from an iPhone 14 pro max and I'm not missing it at all. Safe to say excellent device.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not Impressed

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was super excited to get this phone and after some time using it, I'm really not a fan. It's too thick, too heavy and the screen acts funny. Also, finding a good case is tough and there are not many options. I will be going back to the Galaxy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fold 5 purchased a month ago

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't think I can go back to a non folding phone. I'm not sure about longevity of the inside screen but it's currently pristine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone for great price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this phone I use it every day. It is probably the best phone that I've ever had. I have had no problems with it

    I would recommend this to a friend
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