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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 423 reviews

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  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 423 reviews
  • Rated 1 out of 5 stars

    Would not purchase again

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is should quality but whatever material it is made of absorbs oils and is absolutely impossible to clean no matter what you try..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cool phone but not my taste

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't for me. I prob open this up 3 4 times. I went back and returned it and got the S24 Ultra.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey Nostalgikko, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Fold5. We understand our customers have a wide range of needs and wants from their chosen device. We are happy to hear that even if this device was not meeting your needs, you have found a device you hopefully love that best aligns to your desires in a device. Please, reach out to us at any time with questions regarding your Samsung products. Thank you for being a Samsung customer. -Elizabeth Samsung

  • Rated 1 out of 5 stars

    Very bad service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bad service I lost my phone no body help I pay for 2 year protection plan

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there NishanS, thank you for sharing your thoughts with us about your Samsung Galaxy Z Fold5. If you haven't done so already, please reach out to the Samsung Support Team for assistance. If there is still battery power to your device, they may be able to help you with location services. We appreciate you being a Samsung customer. -Elizabeth Samsung

  • Rated 1 out of 5 stars

    Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad very bad service and very bad quality i hate the service

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    It is AMAZING!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply wow! Such an amazing piece of technology. I frequently need to reference numerous pieces of data and this lets me do it without busting out the laptop. It is incredibly sleek, fast, innovative. I can share with my elderly mom pictures that she would never be able to see on a normal phone. The back camera takes amazing photos and the large screen lets me make sure they are perfect. I'm sinply in awe. Best purchase I've made in several years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An extremely polished phone.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is a beast. No slowdown, no stuttering. If you like multitasking then there is no equal to this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsumg Galaxy s23 ultra

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality cell phone, battery, cameras for me the best on the market thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I debated so long and Im happy with my choice. This is a serious upgrade from the Note 20 ultra and that's hard to do. I recommend the Clear Gadget CASE as well. Exceeds all my expectations truthfully. Couldnt care less about bestbuy sweepstakes. Got my phone through amazon :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Z fold5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is amazing when it comes to using the s pen. I can use multiple windows at the same time. All in all, it's worth to be purchased. I definitely recommend it to a friend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Foldable phones changed. And this one is a must buy. BB always has a great offer on both flip and fold can't wait to get my hands on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greatest day

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service love my new devices will be back in @blakney bestbuy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Z5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just pay$1995 for my new z5 love it -:)!!!!!!!!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    fold 5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    don't like how keyboard is set up on 7.6 inch screen I like keyboard together not split plus bixby is garbage the play store apps don't work right the camera 50mapixi is nice to have the fold phone is not for every one I look at demo of it today its not for me now gaming I can see this give u A ton of room for ur hands

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Z fold 5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. A few small changes, but no real changes from last year.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Protector peels off

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third z fold phone! First one inner screen protector started to peel off just before warranty expired they changed it looked awful peeled off 2 weeks later traded it in bought a fold 4 just before I ordered z fold5 the screen started peeling off again! Too late already ordered the fold 5 otherwise I would have gone to S23. Now the new one closes more angle so probably won't make it half year. I am 40 so I don't open and close this phone a lot for 2 grand I would expect better !!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Features are best. Fold functions brings some change in usage which is good

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The folding screen will break, $500 repair

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The inner screen will eventually fail. It happened on my Fold 4 and cracked down the middle when the OEM screen protector started to peel and bubble down the middle of the screen, and within 3 days opening and closing the phone caused it to stick and peel away until it broke the screen. If the inner screen protector starts to bubble remove it immediately! I've never broken a phone screen before this and I was 2 months out of warranty so Samsung told me pay $500 or I'm out of luck. It's clearly a defect with the folding screen & protector. Get a good replacement plan or stay away from the Galaxy Fold line of phones entirely.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    fold 5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to Best Buy to take look at this phone the first thing I did not like was keyboard split I prefer keyboard put together cameras are down grade no dust residents and no water resistant its just phone is not for me so I will have pass with Samsung since I had problems with them in the past

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    fold 5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the camera is down grade no water residents and no dust residents wish keyboard was together on 7.6 inch screen and not split I have pass with Samsung since I had problems with there phones in pass now I will admit in my opinion the s23 ultra is by far better

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stay away from fold phones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stay away from these fold phones. had to replace my inner screen within 6 months and I already had the new inner screen delaminate then the new inner screen cracked in the middle(same place as the first time) Samsung refuses to fix it because I've had it 14 months

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Salutations ZackD, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Z Fold5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. As you are aware, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5 and Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Check out, "Care for your Samsung foldable phone" for some awesome tips on keeping your device in pristine condition. Feel free to reach out to Support if you have any questions afterward or if you would like any further assistance. Thank you for being a faithful Samsung customer. - Debra Samsung