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$1,049.98

Customer reviews

Rating 4.5 out of 5 stars with 293 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers are delighted by the Galaxy Z Fold5's large screen size, which many find appealing. The battery life receives positive feedback, especially considering the impressive display. Additionally, users appreciate the great camera quality offered by this device.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 293 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working good so far. Camera is insane. There is a fold mode which you can use to apps simultaneously which is so amazing.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    This is a very bad product do not recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a bad product I could barely make a 10 minute call with out it heating up this product is bad I do not recommend

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Aloha NazirbekS, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Z Fold4. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Please take a moment to review, "Keep your Galaxy device at its normal operating temperature" to help resolve what you may be experiencing with your device. Feel free to reach out to Support afterward if you would like any further assistance. Thanks for choosing Samsung! - Debra Samsung

  • Rated 3 out of 5 stars

    Fold phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasnt working for me at my age love the phone but the convenience wasnt good for me

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there BettyS, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold5. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without knowing more details about what you may be experiencing with your Galaxy Z Fold5 and without being able to ask you any follow-up questions in response to what you have shared with us, I suggest reaching out to Samsung Support if you would like any further assistance. Thank you for being a valued Samsung customer. - Debra Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Galaxy fold 4

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone.,..,,..,eeeeverrrrr.,.,,.,.,.,.,.,., ,.,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Moment to buy a foldable phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A perfect foldable phone, super fast, Bright display, more light than the fold 3.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like phone but hard to use finger scanner ince tou put a case on phone

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Love it..

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way better than last year. This is the one to buy, open box preferably lol.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    One of the beast

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing phone with great camera configuration. Battery works well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    not so good

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is an ok phone,,but im going to get author one different when i pay this off

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible Experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got so ripped off on the price of this phone and this has completely lost my trust in all marketing. I purchased the 512gb phone as a preorder at $100. A little context, there's a 14-15 day return period for this phone (in which you could return or price adjust it). But get this... literally right on the dot a little over 2 weeks later they lowered the price $400!!!! Right after the return period ended! Even worse, I have TotalTech (and honestly should get rid of it) and they wouldn't even consider an exception to the return window. Not even a day or two more. Now I know never to preorder anything :) LOVELY experience :) Not to mention, this phone was marketed as an improvement from Zfold4 but it's virtually the same phone in every way.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great outstanding phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have received many compliments from other people especially the Iphone users. I think they are jealous. Besides the few app errors due to software issues, maybe the only thing I can think of is the battery? Then again i am on the phone all the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Open box item is good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the open box item in a good deal and the condition was excellent any issue was there a a delay in shipping and the product arrived 4days later than the expected delivery date

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Small volume

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume for phone call is way too small. I turned up the volume all the way but it won’t help

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Samsung, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Z Fold5. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We understand how important it is to have a fully functionally device so if you feel as though your device is not functioning as it should, please do not hesitate to reach out to Samsung Support for further assistance and/or help with troubleshooting. Thank you for being a cherished Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    THERE IS NO OTHER SMARTPHONE LIKE IT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I HAVE OWNED FOLD 2,3 AND NOW 4! WITH EVERY GENERATION THERE IS A HUGE IMPROVEMENT IN EVERY AREA OF THE PHONE

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I luv this phone i play alot of games and this makes it amazing to play on the colors this phone does so many different things im still learning it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung Junk

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Power button is stuck and keeps powering on/off. Phone is junk dont buy any samsung junk. Best Buy wont service it either! Best Buy sold it but won't service it!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from apple for the z fold and im loving it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    7035084376

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone best in the biz! Excuse me while i take a mac and wipe my intosh! Don't sue me! You won't get much!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No Thanks

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not for me. The folding option is cool but the main screen is too long and too narrow for consistent use. When open, again, cool, but not a game changer as I hoped it would be.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there MichaelM, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Z Fold5. We completely understand how daunting the larger inner display of this device can be and adjusting the multi-tasking features as well. Our YouTube channel has so many fun videos about this device to help you make full use of all of the amazing features. We also have the Samsung Support Team available through our website for one on one assistance with these experts. Thank you for being a Samsung customer. -Elizabeth Samsung

  • Rated 5 out of 5 stars

    Exquisite

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Loving my Fold 4. I can tell the difference from previous generations of this device.

    I would recommend this to a friend