Customer Ratings & Reviews
- Model:
- GSRF SM-R180NZKAXAR
- SKU:
- 6566134
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the sound quality, comfort, fit, price, battery life, color, design, connectivity, condition, and refurbished nature of the Geek Squad Certified Refurbished Galaxy Buds Live True Wireless Earbud Headphones. Customers particularly appreciate the excellent sound quality, comfortable fit, and reasonable price. However, some customers have expressed concerns about the volume, missing parts, and discomfort.
This summary was generated by AI based on customer reviews.
Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the sound was poor. I returned them.
No, I would not recommend this to a friendHeadphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. I have them for about a year or more, and I truly enjoyed them alot. Everything about these wireless headphones I like a lot
I would recommend this to a friendHow do you get them to stay in your ears
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned these right away... I could not get them to stay put in my ears. How do people use this. I would speak on the clarity but again I cannot because I was unable to get the earbuds to stay in my ears. What a shame. I was looking forward to using them.
No, I would not recommend this to a friendBest among other earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, way better than galaxy buds Pro for it holds in your ears without pain even after using for hours or even all day.
I would recommend this to a friendLow sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds very low with the volume on max............
No, I would not recommend this to a friendNo Go
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently started using these earbuds. They started out on. After about 3 months of using them, the right ear hos stop working. The left ear has an on/off static sound. At this point, I would not recommend these earbuds.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there!
Thank you so much for using Galaxy Buds Live earbuds. We are so glad that you have reached out to us. We always want to know what's going on. We are so sorry that you find the buds difficult to fit into your ear. Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.
https://www.samsung.com/us/support/answer/ANS00087422/
This link will also help enlighten you on why your earbud has a static noise sound:
https://www.samsung.com/us/support/troubleshooting/TSG01211003/
For additional assistance, I’m including the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144137945
We hope to regain you as a customer in the future.
-Remie
Best ear buds I ever tried
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earpods I've ever tried. It doesn't hurt your ears after a long period time like AirPods pro.
I would recommend this to a friendLasted four months. Not worth it.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased these in December as a Christmas gift. They no longer work unless you hold the phone up to your ears near the earbuds. Really disappointing.
No, I would not recommend this to a friendLove them !!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little earbuds with super handy little charging case. Thank you best buy and Samsung !!
I would recommend this to a friendNo ear wings
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't come with ear wings. Online support not helpful had me go to the store, store was not helpful, only fix is to buy aftermarket ones.
No, I would not recommend this to a friendImprove the QA.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product arrived with defect. I returned it. It was a refurbished item.
No, I would not recommend this to a friendFantastic, easy to use!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these for my girlfriend. I already had a pair of my own that I carry around with me and when I saw these on sale I had to get them for her.
I would recommend this to a friendGreat value
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was concerned about purchasing a refurb item. Have had no issues, works just as good as my new pair, but a much better value
I would recommend this to a friendComfy buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product got these refurbished. Compared to galaxy pro i like the pro buds better. This doesnt have a long range away from the phone
No, I would not recommend this to a friendLove my Samsung earbuds very easy to use
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Samsung earbuds very easy to use ! It’s so good sometime I can’t even tell if it’s in my ear I love the color!
I would recommend this to a friendEar pods
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these usually when someone else has the tv going so I don't interfere soundwise. The only problem I notice is if I turn my head much it interfers with the volume. My ears can only take wearing them for so long also.
I would recommend this to a friendHeadphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality! Barely heard the people next to me and the color is great!
I would recommend this to a friendVery bad and incomplete
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was only one earphone in the box and apart from that it sounds very ugly
No, I would not recommend this to a friendHappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because were mess up and i did not have warranty i decided to this lower price but they are like new
I would recommend this to a friendgeek squad certified product defective, again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.returned defective , one bud emitted low buzz . 2 of 2 purchased refurbished geek squad products (buds and ext ssd) have been defective and returned , these are certified????? last time i buy any geek squad certified product. ever.
No, I would not recommend this to a friend