Customer Ratings & Reviews
- Model:
- GSRF SM-R180NZKAXAR
- SKU:
- 6566134
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the sound quality, comfort, fit, price, battery life, color, design, connectivity, condition, and refurbished nature of the Geek Squad Certified Refurbished Galaxy Buds Live True Wireless Earbud Headphones. Customers particularly appreciate the excellent sound quality, comfortable fit, and reasonable price. However, some customers have expressed concerns about the volume, missing parts, and discomfort.
This summary was generated by AI based on customer reviews.
Na
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only one of them worked I wouldn’t recommend buying them refurbished
No, I would not recommend this to a friendEh
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. Tried these after my iPods broke, but honestly they don’t compare for iOS usage
No, I would not recommend this to a friendSamsung galaxy buds live
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived double boxed.. and unit was just placed in a bag. No wing tip original box.
I would recommend this to a friendIts a No for me
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like Samsung but i didn't care for these at all but i really like the buds +
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for reaching out. We are saddened to hear that this did not meet your expectations. I know how disappointing it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your device to ensure that you are getting the best experience. Please know that we continuously improve our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144467104
Thank you for choosing Samsung. Have a great day!
^Chrystel
- Cons mentioned:Connection
missing parts w/geek squad products
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would have wanted to know that those geek squad refurbished products come without cushions. I also experienced concection in the left earbud. I wish Bestbuy.com informed customers that it doesn't come with the earphone ccushions.
No, I would not recommend this to a friend Bad purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get connected had to return to big for my ears
I would recommend this to a friendGalaxy wireless Earbud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left side isn't working, bad product sold to me. I wouldn't recommend anyone buying this product.
No, I would not recommend this to a friendEar buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is defective hear a loud high pitch on left side
No, I would not recommend this to a friendSounds is terribly low
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds is terribly low. Def would not recommend. Get something else
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Akpeau. Thank you for bringing this to our attention. I see you have some concerns with Galaxy Buds Live; the volume to low. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here is a link to help you out with the volume.
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144313589
Have a great day.
^Charles
Samsung earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hurts my inside eat very low quality speakers sometimes feels like volume needs to go up
No, I would not recommend this to a frienddefective item
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it refurbished and the charger didn't work, although they certified that it went through geek squad, I even tried with another cable and it still didn't charge. I was disappointed at BestBuy geek squad.
I would recommend this to a friendShould have known better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry I purchased this. Not a good buy. Bad quality
No, I would not recommend this to a friendear buds
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these things hurt my ears but my kids love them so i got several pairs
No, I would not recommend this to a friendEarbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product for the price. I recommend this product.
I would recommend this to a friendRefurbished buds - not working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the refurbished buds and I knew I was making a gamble but they have already stopped working after 2 months of rarely using them. The right bud had issues from the start with the battery draining faster than the left one and dying within 30 minutes. But now, I can't even get it to turn on or connect.
No, I would not recommend this to a friendBad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t work and suck. Hhghkigfjihfj
No, I would not recommend this to a friendahhh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best but no the worst headphones. Case is not secure.
No, I would not recommend this to a friendFALL OUT
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unknown as to quality, etc. as they wouldn't stay in my ears.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for reaching out to us. We genuinely appreciate your letting us know your concern about your Galaxy Buds Live. We are so sorry that you find the buds challenging to fit into your ear. Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit. https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144299284
Thank you for choosing Samsung!
-Remie
Bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too bulky. Does not fit in ear lobe. Had to return it.
No, I would not recommend this to a friendOne size doesn't fit all
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They do not fit persons with smaller ears. Was super disappointed
No, I would not recommend this to a friend