Customer Ratings & Reviews
- Model:
- GSRF SM-R180NZKAXAR
- SKU:
- 6566134
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the sound quality, comfort, fit, price, battery life, color, design, connectivity, condition, and refurbished nature of the Geek Squad Certified Refurbished Galaxy Buds Live True Wireless Earbud Headphones. Customers particularly appreciate the excellent sound quality, comfortable fit, and reasonable price. However, some customers have expressed concerns about the volume, missing parts, and discomfort.
This summary was generated by AI based on customer reviews.
Cute, nice sound, notdor me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't stay in ear and i love Samsung buds, just not these. Cute concept, just not for me. Glad i got them on sale.
No, I would not recommend this to a friendHeadphone is junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When somebody call me while using the galaxy headphones I tried to answer using the headphones by pressing it, but it doesn’t work so I had to answer it using my phone
No, I would not recommend this to a friendSamsung ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the ear buds quit working after tree weeks. I couldn't return them to Best Buy. So I had to contact samsung for the repair
No, I would not recommend this to a friendDont buy refurbished.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont get it refurbished after a month of having them and used them only three short times the left bud stopped working.
No, I would not recommend this to a friendNot a good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the earbuds stopped working on day 20 and because it was a refurbished product I can't return or exchange. Do not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for getting in touch with us. We sincerely apologize that this did not live up to your expectations, as the other piece of your Galaxy Buds Live stopped working. We understand how important it is to have your buds working correctly to enjoy using them.
Please visit this link for some helpful tips to help you with your concern under the "Samsung earbuds do not turn on" section:
https://www.samsung.com/us/support/troubleshooting/TSG01206422/#samsung-earbuds-do-not-turn-on.
Also, you may click this link below for some connection issues:
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Should you encounter the same issue, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144505498
Thank you for choosing Samsung. Have a great day!
^Chrystel
Weird fit in Ears.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were horrible for my ears. They were so big they couldn’t fit in my ear. They looked sleek and nice but they didn’t sit well in my ears because of the shape.
No, I would not recommend this to a friendProduct is totally a dud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I usually give a more positive review, but Samsung totally missed the design on this product. Returned because the experience was awful.
No, I would not recommend this to a friend- Pros mentioned:Battery life, Sound quality
Love them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love using these Buds!!! I have had these for a few years now and they still work as the day I got them. The sound quality is wonderful, the bean shape is very comfortable to wear for a long time and the battery life is amazing, they last a very long time without having to charge them.
I would recommend this to a friend Refurbished Ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t hold a charge. Complete waste. This is why I have never bought refurbished. Should have stuck to my gut instincts.
No, I would not recommend this to a friendDispointing refurbished
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Officially refurbished but i received them with right side not working and without the charger cable...
No, I would not recommend this to a friendNoise canceling is a lie.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No noise cancelling at all. I’m so bummed since they actually fit my ears. I will be retuning them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BCcing!
Thank you for purchasing the Samsung Galaxy Buds Live and sharing your review. We appreciate the details you have provided regarding the "No" noise-cancelling of your earbuds. I know this must be frustrating. I am here to help. I have attached a link to a troubleshooting guide that may help with your concern on how to use active noise cancelling on your Samsung earbuds:
https://www.samsung.com/us/support/answer/ANS00087243/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144162796
Thank you for being a Samsung customer.
- Remie
Wasting my time with unrepaired products
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beware anything refurbished by geek squad. They don't actually repair the device before it's sold.
No, I would not recommend this to a friendyou will regret buying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.dirty with missing items. it was all disaster. never again.
No, I would not recommend this to a friend- Pros mentioned:Fit, Sound quality
Great Earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received mine yesterday. They were easy to set up with my Samsung Note 20 as it was basically all automated. The fit is amazing. The speaker does not actually enter the ear canal so no discomfort. Additionally, these stay in the ear better than all the others I have had because they to not move with rapid head movements or if I accidentally brush them with arm movement. In fact they do not really protrude from the ear so no one notices them. Great sound quality, too.
I would recommend this to a friend Not holding charge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn’t working the way it should work, I returned it.
No, I would not recommend this to a friendHurt my ears
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They hurt my ears.. way to painful had ro return them
No, I would not recommend this to a friend- Pros mentioned:Fit, Sound quality
Wife loves them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my wife. Works great with her iPhone. She loves the sound quality as well the comfortable and secure fit. It’s also awesome that they have wireless charging as well.
I would recommend this to a friend Terrible
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash fell out of ear constantly had to return.....
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kodak!
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience if your earbuds constantly fell out of your ears, and I know how important this is for you when you are on a call or listening to music. The experience is not what we expect from our customers.
Here is a link to fix the issue about "How to Wear your Samsung Earbuds": https://www.samsung.com/us/support/answer/ANS00082785/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144357248
Have a great day.
Melardo
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad, bad, bad, bad design…………………………………….!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for bringing this to our attention. I see you have some concerns with your Samsung Galaxy Buds Live design. We sincerely apologize for what inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. For your reference, this is the link where you can check all of our Galaxy earbuds designs:
https://www.samsung.com/us/mobile/audio/all-audio/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144262488
Thank you for choosing Samsung!
-Remie
- Pros mentioned:Sound quality
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was a bir skeptical when i read ir was refurbished. So far its amazing. Works just a good as if it was brand new. Worth it and the price is very reasonable
I would recommend this to a friend