Customer Ratings & Reviews
- Model:
- GSRF SM-R180NZKAXAR
- SKU:
- 6566134
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the sound quality, comfort, fit, price, battery life, color, design, connectivity, condition, and refurbished nature of the Geek Squad Certified Refurbished Galaxy Buds Live True Wireless Earbud Headphones. Customers particularly appreciate the excellent sound quality, comfortable fit, and reasonable price. However, some customers have expressed concerns about the volume, missing parts, and discomfort.
This summary was generated by AI based on customer reviews.
Disappointed refurbish
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is too low. Does not block much noise. No ear fitting ends provided.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Dont waste your money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound amazing as long as youre sitting down and not moving around. The moment you move or put your device theyvare connected to in your pocket the sound distorts. So basically dont use them to do cardio, workout, or put your device i. Your pocket youll be fine.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Bronze gold
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the quality and how they match my watch and phone!!!
I would recommend this to a friend Amazing product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product and gray proce from outlet. Quick shipping from Best Buy . Just love it!!!
I would recommend this to a friendFirst timer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time buying refurbished. & They work perfectly. I ordered some of the ear cushions because the one provided was too big for my ears, but I'm definitely happy with my purchase!
I would recommend this to a friendNice But Not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they Did not come with the ear cushions so I had to return them
I would recommend this to a friendear buds
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these things hurt my ears but my kids love them so i got several pairs
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Don't buy Refurbished
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to return but since I was a day off they would not let me and they are making a sound like when they link I love the sound and the fit but maybe I should have not bought them refurbished. This is ridiculous
No, I would not recommend this to a friend Great for refurbished item
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought for my wife's birthday and still in good condition after 18 months. Battery is ok, sound wise is not the best but ok for the price, material are premium.
I would recommend this to a friendUncomfortable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Going to give me an ear infection if I continue to use them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ron123!
Thank you for purchasing Samsung Galaxy Buds Live and leaving a review here. We genuinely appreciate you taking the time to let us know of your concern about your earbuds. We are so sorry that your experience has been less than ideal. Please let me help. Please check this link on how to wear your Samsung earbuds:
https://www.samsung.com/us/support/answer/ANS00082785/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144367810
Thank you for choosing Samsung!
-Remie
Samsung
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wireless charging capability, compatible with my android, notifications and alerts. If im listening to audio and a call comes in, the audio pauses and allows me to answer or decline
I would recommend this to a friendDoesn't fit for everyone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It fit exactly in my wife's ears. But for me it's losing
I would recommend this to a friendNot for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work like I was hoping for, especially with iPhone
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for reaching out to us. We genuinely appreciate you letting us know of your concern about your Galaxy Buds Live. We are so sorry that your earbuds did not work with your iPhone. For your reference, here's the link to the Galaxy wearables compatible with iOS.
https://www.samsung.com/us/support/answer/ANS00089822/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144328790
Thank you for choosing Samsung!
-Remie
Excellent Peoduct
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product and DEAL! My son is very happy with it because it works like a charm! Thank Best Buy for selling these tpyes of affordable products!
I would recommend this to a friendGreat pair phones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had a previous pair and these paired nicely with my new phone, and I can have multiple pairs connected to the same devices and have no issues
I would recommend this to a friendThese don't fit everyone's ears
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I get ear infections and bumps in my ear when I wear these in the wrong position
No, I would not recommend this to a friendPoor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don't fit in ear very well. Poor sound. I don't like
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for reaching out to us. We genuinely appreciate your taking the time to let us know of your concern about your Samsung Galaxy Buds Live. We are so sorry that you find the buds challenging to fit into your ear. Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.
https://www.samsung.com/us/support/answer/ANS00087422/
Here is the link on how you can optimize the audio of your earbuds:
https://www.samsung.com/us/support/answer/ANS00086163/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144239877
Thank you for choosing Samsung!
-Remie
Arrived dirty and missing parts
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived dirty and was missing the small wing tips. Normally those tips are pre-installed and a large set is in the accessories box if you need those instead. However, my pair had no tips installed and only had the large ones in the box. I needed the small ones. So I'm not able to use them at all. Pretty disappointed.
No, I would not recommend this to a friendDoesn’t work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were in poor condition with superficial marks and also one earbud doesn’t work. Was giving it as a gift but the return period ended before I could get feedback from the person that they don’t work.
No, I would not recommend this to a friendAmazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these. They are the best ones i have bought yet. I wish they would've fly out the case every time it drops. But still amazing
I would recommend this to a friend