Customer Ratings & Reviews
- Model:
- GSRF SM-R190NZWAXAR
- SKU:
- 6506956
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the exceptional sound quality, comfort, and affordability of the Geek Squad Certified Refurbished Galaxy Buds Pro. Many users are impressed with the rich and balanced audio experience, while others appreciate the comfortable fit and long battery life. However, some users have expressed concerns regarding the fit and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
Bad experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps on disconnecting especially the left side
No, I would not recommend this to a friendNeeds work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left one has a constant static noise and ot barely works.
No, I would not recommend this to a friendnot good sealed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought from online, but i received the box lots of scratches.
No, I would not recommend this to a friendVery disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds have stopped working after a few days.very disappointed.
No, I would not recommend this to a friendNo Ear Tips Included
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these "Geek Squad Certified Refurbished" Galaxy Buds Pro. Regardless what the web page states NO EAR TIPS are included. The buds and case looked great, without the ear tips are totally useless. They have no bass and fall out of the ear easily. USELESS! Best Buy rep arranged to have replacement shipped to local BB store so I could inspect. Great solution except I then get an email they can not ship to the store. So I had replacements shipped to residence and they also had no ear tips even though the web description for the "Geek Squad Certified Refurbished" Galaxy Buds Pro, clearly states three set of tips are included. Geek Certified is a laugh.
No, I would not recommend this to a friend- Cons mentioned:Ear tips
Samsung galaxy buds pro phantom black
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I bought them I expected all their complete items to come, but no, the ear tips were missing, their instructions for use did not come either
No, I would not recommend this to a friend I got an ear infection after 34 mins. Do research.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these with high hopes they would last me another 3 years like my other tru wireless buds. I was excited to see the package was dropped off 10 mins before i had to leave for my walk fo work, i cleaned them, set them up and walked 17 mins to work. I felt a itching in my ear and noticed it got worse. Then i didnt think much of it, so i put them into my ears for anothwr 17 mins. I wore these earbuds for 34 minutes and they caused my ears to get infected, now i cant wear my hearing aids at work till it clears. There was no warning that the material has changed. I'm apparently not the only one.
No, I would not recommend this to a friendDirty, worn and just plain gross
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buds that I received were dirty, worn and just plain gross. They we likely used for a few months and returned. I contacted Best buy customer service and they really didn't care to make it right since the "refurbished" item was out of stock online. I was told to take it to a local store since Best buy would never sell something in that condition. The store didn't care much either. They offered to do an exchange for the full price item, I just had to pay the $140.00+ difference. I simply returned them and went on my way.
No, I would not recommend this to a friend- Cons mentioned:Ear tips
Dissatisfied shipping and product checks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is completely unacceptable, the product came missing all the ear tips so it is unusable. No product checks from Best Buy at all.
No, I would not recommend this to a friend Came without eargels
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited when I ordered them, but they arrived without any eargels, not even one. There's no way to get them to fit without the eargels. That means I'm going to have to return them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for purchasing Samsung Galaxy Buds Pro and leaving a review here. We sincerely apologize that your order arrived without ear tips. We at Samsung only want our customers' best welfare while using our products. Let me help. I am sharing this link about how to use your Samsung earbuds sleeves for a tight fit:
https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144274545
Thank you for choosing Samsung!
-Remie
- Cons mentioned:Ear tips
missing pieces
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i order these refurbished and when i recieved product at store they were missing the inserts that go into your ears was very disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy customer service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Reference Number: 1144510028
Have a great day.
^Charles
- Cons mentioned:Connection
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Constantly disconnected itself from my phone. Definitely returned it. Never purchasing refurbished items again!
No, I would not recommend this to a friend - Cons mentioned:Fit
Eh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're cool looking ear buds I got them for the color but while doing work (moving around) they tend to fall out.
No, I would not recommend this to a friend Important part not original parts
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Silicone pieces did not fit my ear. Was not original pieces. Even tho it stated all original packaging. Headphones works good but will not stay in my ear because of the Silicone pieces
No, I would not recommend this to a friendOk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over all ok, they go in and out the base only works half the time. I didn't return them in time. I didn't open them for quite a while after I bought them .
No, I would not recommend this to a friendDisappointed with Geek Squad Certified earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So, here's the problem. I ordered these Samsung earbuds, very excited to get such a great deal. They arrived poorly packaged, and minus the 3 sizes of ear cushions which make it possible to use them at all. I double checked the description, twice, the ear cushions were supposed to be included. Am returning as defective. Very disappointed with Geek Squad for certifying a product that is unusable. I cannot review the product, since it was missing parts.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy customer service department at (888) 237-8289, available 24 hours a Day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Reference Number: 1144509996
Have a great day.
^Charles
- Cons mentioned:Fit
Dont buy refurbished
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One earbud stop working never buy refurbished. Wont stay in ear no matter what cushion you use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lulu,
Thank you for letting us know about the status of your Galaxy Buds Pro. We sincerely apologize that this did not live up to your expectations, as one earbud stopped working and won't stay fit from your ears. I know how important it is to have an earbud that perfectly fits and not worry about slipping while doing your activities. Please know that we are continuously improving our services, and your feedback is vital to that process.
You may check this link to guide you on how to wear your Samsung earbuds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Also, you may watch our youtube video for some tips on adjusting your buds for the best fit:
https://www.youtube.com/watch?v=Tz0SsORiO-E
Please visit this link for some helpful tips to help you with your concern under the "Samsung earbuds do not turn on" section:
https://www.samsung.com/us/support/troubleshooting/TSG01206422/#samsung-earbuds-do-not-turn-on.
Also, you may click this link below for some connection issues:
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Should you encounter the same issue, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144506234
Thank you for choosing Samsung. Have a great day!
^Chrystel
Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was defective and missing one size of plugs, battery life was ok
No, I would not recommend this to a friend- Cons mentioned:Charging
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not charge or work straight out of box. Don't know if product works.
No, I would not recommend this to a friend Broken out the box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One was broken. It was missing the top piece. The other one did connect and fast but who only wants one bud
I would recommend this to a friend