Customer Ratings & Reviews
- Model:
- GSRF SM-R190NZWAXAR
- SKU:
- 6506956
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the exceptional sound quality, comfort, and affordability of the Geek Squad Certified Refurbished Galaxy Buds Pro. Many users are impressed with the rich and balanced audio experience, while others appreciate the comfortable fit and long battery life. However, some users have expressed concerns regarding the fit and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
Uncomfortable
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The design is very uncomfortable and falm out easily... i still use my first gen and these are backup
No, I would not recommend this to a friendDont waste your time or money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So i took a chance and it did NOT pay off. Geek Squad Refurbished means nothing. Headphones came dirty, the seal was broken as if it was return that never bothered to check, and there was missing pieces. Please do yourself a favor and just buy new ones.
No, I would not recommend this to a friend- Cons mentioned:Ear tips
Missing parts in the shipment.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some 3 sets of ear tips are missing in the refurbished product.
No, I would not recommend this to a friend - Cons mentioned:Fit
Earbud
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like these at all. They would not stay in my ears and kept falling out
No, I would not recommend this to a friend Crackling noise in Left earbud
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought at a good price then I noticed that there was a crackling noise in the left earbud.
I would recommend this to a friend- Cons mentioned:Ear tips
Geek squad refurbished. Not a mark of quality.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was missing a set of ear tips. Earbuds showed heavy signs of use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jimmy!
Thank you for purchasing Samsung Galaxy Buds Pro and leaving a review here. We sincerely apologize that your earbuds showed heavy signs of use. We at Samsung only want our customers' best welfare while using our products. Let me help. This handy link offers features of Galaxy buds pro for future reference:
https://www.samsung.com/us/mobile/audio/headphones/galaxy-buds-pro-phantom-black-sm-r190nzkaxar/#benefits
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144228081
Thank you for choosing Samsung!
-Remie
Not impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great when im sitting still but when im mowing they keep.cutting in and out. Not impressed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mathewbe25. Thank you for bringing this to our attention. I see you have some concerns with Galaxy Buds Pro. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here is a link to help improve the fit of the buds.
How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144356054
Have a great day.
^Charles
Refurbished version
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont recommend getting the refurbished version. They tend to have issues
No, I would not recommend this to a friend- Cons mentioned:Fit
Keep falling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keep falling and even sure if my ears have problem or the product
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AmyN!
Thank you for purchasing Samsung Galaxy Buds Pro and leaving a review here. We truly appreciate your time letting us know of your concern about your earbuds. We are so sorry that your experience has been less than ideal. Please let me help. Please check this link on how to wear your Samsung earbuds:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.
https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144367643
Thank you for choosing Samsung!
-Remie
Poor ear fitting
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor ear fitting thus they fall out during workouts and noise canceling is ineffective.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Fapster!
Thank you for reaching out to us. We genuinely appreciate you letting us know of your concern about your Galaxy Buds Pro. We are so sorry that you find the buds challenging to fit into your ear. Let me help.
Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit. https://www.samsung.com/us/support/answer/ANS00087422/
This link will guide you on how to use the noise-canceling feature of your earbuds:
https://www.samsung.com/us/support/answer/ANS00087243/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144312933
Thank you for choosing Samsung!
-Remie
- Cons mentioned:Fit
Earbud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To big and fall out of my ears. Not a fan of these
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Deee,
Thank you for getting in touch with us. We are saddened to hear about your recent experience with your Galaxy Buds Pro, as it keeps falling from your ears. I understand how important it is to ensure that your buds stay in place while doing your activities and not worry about slipping.
You may check this link to guide you on how to wear your Samsung earbuds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Also, you may watch our youtube video for some tips on adjusting your buds for the best fit:
https://www.youtube.com/watch?v=Tz0SsORiO-E
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144442897
Thank you for choosing Samsung. Have a great day!
^Chrystel
Buy Bose!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Uncomfortable, barely decent sound, invest your money wisely.
No, I would not recommend this to a friendThese are NOT referbushed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Referbushed means they take the guts on the inside and put them in new casing. These came scratched. There was dirt in the case and has nick in the plastic. They’re clearly used. I doubt the batteries were replaced. Ill be returning them. Honestly disgusted with bestbuy
No, I would not recommend this to a friendEar wax
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refurbished head phones came today and the first thing I noticed was the ear wax in the rubber tips. Thats gross. Now I have to make an unnecessary trip to pick up new tips. Quality control at best buy is going way down if they think this is acceptable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Anthony!
Thank you for purchasing Samsung Galaxy Buds Pro and leaving a review here. We are so sorry that your experience has been less than ideal. We at Samsung only want our customers' best welfare while using our products.
Rest assured that we will bring this matter with our Product Team.
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144264850
Thank you for choosing Samsung!
-Remie
Bad idea
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never buy a refurbished item again had only one set of ear buds tip I should have follower my first mind was very disappointed so I thought I had missed place my earbuds but I found them, please don’t waste your money
No, I would not recommend this to a friend- Pros mentioned:Sound qualityCons mentioned:Fit
Buds pro
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great. Have a good amount of base. Are a good upgrade to my buds +. One drawback is they dont stay in my ears as well as my buds+ do. Battery life is also a bit shorter then the buds+.It was disappointing to find that the buds pro arrived with no ear tips rendering them usless at the time. Went through my old wired stuff and found something that would work for the time being. Assumed that I could drop by the store and get replacements for the one's that didn't come with the package. It was the first time i was disappointed in the customer service as they asked what I payed and remarked for that price i could afford to purchase some. Even if I took that option they didn't have any at the store. So the folks definitely dropped the ball in this case and why one wouldn't be able to expect a complete device so that it could be used right out of the box is beyond me.
I would recommend this to a friend Something needs to change!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received missing a pair of earbud tips AND most alarming: RECEIVED WITH EAR WAX STILL CAKED ON TO THE CREVICES OF THE ACTUAL EARBUDS. Absolutely disgusting nad substandard quality control.
No, I would not recommend this to a friendnot so refurbished....
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to try these out, received as a gift. BIG disappointment. They don't work properly and its past the 15 day return. On the phone with Samsung.....
No, I would not recommend this to a friendAVOID THESE REFIRBISHED AKA USED RIPOFFS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and comfort are not worth it. These also are USED not REFIRBISHED! The box was destroyed and taped and also missing parts.
No, I would not recommend this to a friendNever buy refurbished
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad and never buy refurbished ear buds/pods. Very dirty and spares missing. Returned in 24hrs.
No, I would not recommend this to a friend