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Customer Ratings & Reviews

Your price for this item is $109.99
The comparable value price is $199.99

Customer reviews

Rating 4.1 out of 5 stars with 1613 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers consistently note the exceptional sound quality, comfort, and affordability of the Geek Squad Certified Refurbished Galaxy Buds Pro. Many users are impressed with the rich and balanced audio experience, while others appreciate the comfortable fit and long battery life. However, some users have expressed concerns regarding the fit and occasional connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 1,613 reviews
  • Rated 1 out of 5 stars

    Not refurbished. Dirty and broken charger port.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came damaged, charger port does not work. BestBuy would not send a replacement set.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Earbuds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now that I can’t return them I see why they where refurbished…they don’t stay connected to the phone..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely crap. They never worked from day 1. Don't ever buy refurbished!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer beware

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy refurbished earbuds. There is a reason they were returned.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    What a joke

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These came wax and no box. REFIRB MY BUTT! Avoid this joke.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dirty, missing parts, came in a plastic unsealed bag.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Battery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charge doesnt last long for listening to music or talk.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    YY

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered White received Purple. Poor packaging but works okay

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi YYYY!

      Thank you for purchasing Samsung Galaxy Buds Pro and leaving your review. We genuinely appreciate your taking the time to let us know of your concern about your device. We are so sorry that your experience has been less than ideal, and you have received a different color from what you have ordered. Rest assured that we will share this with our Product team.

      For additional assistance, I include the contact information for our Social Support team for immediate support.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference No.: 1144237900

      Thank you for choosing Samsung!

      -Remie Samsung

  • Rated 1 out of 5 stars

    Don't buy not best buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left earbud is dead already in less than 2 months!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 5 out of 5 stars

    Great steal if these fit

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds have great audio, ok noise cancelling, and a great overall quality. When I got mine they were basically brand new. I have heard that some people got heavily used ones but the great thing about buying them on best buy is that you can just return them. I have also heard that these don't fit some people well but as long as airpods fit, these should too. These are a great deal and the customer support is great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Galaxy Buds Pro - Amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the Galaxy Buds Pro for four years, and they're still fantastic. The sound quality is rich and balanced, the noise canceling works great, and the features like touch controls and water resistance are super reliable. Durable and great-sounding-these earbuds have been worth every penny. I would also like to thank Best-buy customer service, which helped me when I had an issue.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good items

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is very good and comfortable , the sound is quality

    I would recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 5 out of 5 stars

    Really

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality i enjoy these headphone for a good price its worth it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great head phones.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like them,great sound. Easy to use,small head phones,fits well in your ears.very small case,easy to carry in packet.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Dont fit in my ears

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time ever purchasing in ear wireless headphones. I just got these delivered today. The ear buds look great, very modern, and seem to sound great. however I spent an hour trying to figure out sticking them in my ears. I've tried all three included tips, and no matter what I do they don't stay in my ear. As soon as I move my head or my jaw they fall out. Very frustrating and unfortunate. Have to return them.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 5 out of 5 stars

    From wired to wireless

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! No complicated pairing to the device or difficulty getting the buds paired together like others products. Just works right the first time. Unfortunately mine didnt come with all of the different sized ear cups but works great and definitely worth buying these factory refurbished.

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Great price great sound quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too bad , just little bit loose from my ears.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Senior loving life

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am 73 yrs old with ringing in one ear I use when mowing, playing golf, out walking and working out. Noise canceling is great and for me over all quality in such a small device is worth every penny. Mr. T

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Save your money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off let me say i was excited to get these but i was totally underwhelmed sound was good but headphones i had kept falling out and even after switching plugs still hurt wish i would've paid 10 more to get beats save your money

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Jlord!

      Thank you for reaching out to us. We genuinely appreciate your taking the time to let us know of your concern about your galaxy Buds Pro. We are so sorry that you find the buds challenging to fit into your ear. Please check this link to help you use your buds properly:

      https://www.samsung.com/us/support/answer/ANS00082785/

      Another way is to use buds sleeves for a tight fit.
      https://www.samsung.com/us/support/answer/ANS00087422/

      For additional assistance, I include the contact information for our Social Support team for immediate support.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference No.: 1144224277

      Thank you for choosing Samsung!

      -Remie Samsung

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good sound, bad noise cancelling.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones had very good sound quality. However, the noise cancelling was sub par and the shape of the earbud hurt my ears after a few hours of wear. I bought them for the noise cancelling, so they were returned after they failed to block out noise from other rooms.

    No, I would not recommend this to a friend