Customer Ratings & Reviews
- Model:
- GSRF SM-R190NZWAXAR
- SKU:
- 6506956
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the exceptional sound quality, comfort, and affordability of the Geek Squad Certified Refurbished Galaxy Buds Pro. Many users are impressed with the rich and balanced audio experience, while others appreciate the comfortable fit and long battery life. However, some users have expressed concerns regarding the fit and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fit
Nice earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Small and fits well, may not work for every ones ears but have spare rubber fits with different sizes
I would recommend this to a friend Battery life less than new
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refurbished was not as good as a new pair. The battery power was 50% as a new set. Not sure if Im keeping but price is alright.
I would recommend this to a friendsamsung buds pro
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These buds were a great value just like NEW!! Quick shipping and excellent communication. Thanks.
I would recommend this to a friendGreat buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are great! Just like new. I would never think they have been refurbished. Lucky me.
I would recommend this to a friend- Cons mentioned:Volume
Awful product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As just about every single one of these that i have bought, in short time the volume stops working and it is no good. I have had every generation of these and it has happened to every one except the live. And the only reason why i say except the live is because i lost it, not because it wouldn't have over time. Get Beats or Jabra instead!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for purchasing Samsung Galaxy Buds Pro and leaving your review. We genuinely appreciate your taking the time to let us know of your concern about your earbuds. We are so sorry that you are experiencing a volume issue. Let me help. Here's the link on troubleshooting steps that you can make whenever this issue occurs:
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
In addition, this is another link that will help if ever you are having some connection issue with your earbuds:
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144223341
Thank you for choosing Samsung!
-Remie
Earbuds pro
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great ear buds. Convenience features that are better than most. Sounds good
I would recommend this to a friend- Pros mentioned:Sound quality
Sound good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound wonderful as if they(the buds) were, in fact, new!
I would recommend this to a friend Nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice earbuds I really like the design of the earbuds and the shiny look
I would recommend this to a friendnice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nnnnnnnnnnniiiiiiiiiiiiiiiccccccccccceeeeeeeee!!!!
No, I would not recommend this to a friendwhy isn't it cheaper
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.if this is refurbished why isn't it cheaper? this is too short so i have to keep typing
I would recommend this to a friend- Pros mentioned:Sound quality
Samsung Galaxy Buds Pro.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these Ear Buds, the sound is amazing. The settings are easy to set up, and easy to connect to your phone.
I would recommend this to a friend - Cons mentioned:Volume
Not loud at all
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was working fine for a couple weeks and then the volume just went low. I can barely hear the music and honestly its dissapointing.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Buds pro
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones. The noise cancelation is crazy good! Really fast shipping.
I would recommend this to a friend - Pros mentioned:Condition
Fantastic value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked like new out of the box. No cosmetic damage and were super clean.
I would recommend this to a friend - Pros mentioned:Sound quality
Earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome earbuds and quality sound with music and phone calls.
I would recommend this to a friend - Pros mentioned:Price
Great sound!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A great device at a great price plus they come in the original box.
I would recommend this to a friend - Pros mentioned:Sound quality
Happy Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ear bud came very quickly and they play like they are brand new.
I would recommend this to a friend - Pros mentioned:Sound quality
They worked for me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They worked as advertised. What more can I ask for?
I would recommend this to a friend Earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth connection intermittent, worse than my other earbuds. I have Bose & Beats earbuds.
No, I would not recommend this to a friendNot charging properly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right side keeps shutdown and is very annoying don't buy them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Felix,
Thank you for reaching out. We apologize that you're having power issues with your Galaxy Buds Pro, as the right side keeps turning off. We understand how essential this is to have your buds working correctly.
Please click this link below to help you troubleshoot your buds. Just click the "Samsung earbuds do not charge" section for steps:
https://www.samsung.com/us/support/troubleshooting/TSG01206422/
Also, you may click on this link to help your connection issues:
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144181024
Thank you for choosing Samsung. Have a great day!
^Chrystel