Customer Ratings & Reviews
- Model:
- GSRF SM-R190NZWAXAR
- SKU:
- 6506956
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the exceptional sound quality, comfort, and affordability of the Geek Squad Certified Refurbished Galaxy Buds Pro. Many users are impressed with the rich and balanced audio experience, while others appreciate the comfortable fit and long battery life. However, some users have expressed concerns regarding the fit and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
Great purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like new. Very good purchase. Well worth it. Thought because they were not new it might not be good value but ended up working out better than expected.
I would recommend this to a friend- Pros mentioned:Sound qualityCons mentioned:Fit
Don't fit your ears
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Audio is nice but the ear puds don't fit in my ears. It's the way they were designed. Don't waste your money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, thank you for bringing this to our attention. I sincerely apologize for the inconvenience you experienced with your Galaxy Buds Pro not fitting your ear. Please know that we value your feedback, and we will continue working on improving the quality of our products. Here is a link you might find helpful.
How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144210041
Have a great day.
^Charles
Not good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation never worked so I returned them and used apples AirPods Pro
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Left earbud cuts out
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Left earbud was cutting out. Connection was good and when working correctly sounded great.
No, I would not recommend this to a friend GOOD PRODUCT, GOOD QUALITY AND DECENT PRICE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's very good product to be refurbished, so in general I'm happy with my purchase
I would recommend this to a friendThey are ok.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The buds are ok, nothing to write home about. The sound is ok but when I'm riding my bike they make alot of noise.
No, I would not recommend this to a friendCan't pair to phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They do not connect! I tried several times & customer services could not connect either. I want to return them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Myke, thank you for sharing your experience with your Galaxy Buds Pro. I sincerely apologize for the inconvenience you had with the device having difficulty connecting. Here are some links that might help you with the connectivity and warranty.
How to connect your Galaxy Buds;
https://www.samsung.com/us/support/answer/ANS00086702/.
Connection issues with Samsung earbuds;
https://www.samsung.com/us/support/troubleshooting/TSG01111318/.
PRODUCT WARRANTIES; Select your product type, mobile then audio, select wireless earbuds and, pick Galaxy Buds / Galaxy Buds Pro from the drop-down.
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144160501
Have a great day.
^Charles
- Cons mentioned:Connection
FREE EARWAX!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came with a dead battery and previous owner's EARWAX. Wouldn't connect at first either. Super gross! How can you call this "refurbished" when you didn't even check them for earwax? Clearly they just put faulty merchandise back on the shelf. Unbelievable. Sucks as much as generic brands.
No, I would not recommend this to a friend Buyer beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ear buds weren’t clean .Can only assume it was left by previous customer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Denn. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy Buds Pro. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
How to clean your Samsung earbuds https://www.Samsung.com/us/support/answer/ANS00086123/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144507012
Have a great day.
^Charles
Product was not ready for pickup.....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was really looking forward to getting them. Smh.
No, I would not recommend this to a friendMissing parts
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These work like new which is expected of a "certified" refurbished product. They did not have the rubber tips, however, and are therefore unwearable until I get some.
I would recommend this to a friendFair
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is okay, like Not as muc as I expected but can work with it somehow and it took too long to get it delivered
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jenil!
Thank you for purchasing Samsung Galaxy Buds Pro and leaving a review here. We at Samsung only want our customers' best welfare while using our products. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144242266
Thank you for choosing Samsung!
-Remie
Music sounded good but mic didnt work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have to return these and theyre making me go in person to return. I tested the mic on these and my regular voice sounded like microphone volume. Really wanted these to work out:(
No, I would not recommend this to a friend