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Customer Ratings & Reviews

Your price for this item is $79.99
The comparable value price is $199.99

Customer reviews

Rating 4.1 out of 5 stars with 1613 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers consistently note the exceptional sound quality, comfort, and affordability of the Geek Squad Certified Refurbished Galaxy Buds Pro. Many users are impressed with the rich and balanced audio experience, while others appreciate the comfortable fit and long battery life. However, some users have expressed concerns regarding the fit and occasional connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,613 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great earbuds!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit great, are absolutely gorgeous, and have excellent sound. These are my favorite earbuds I've ever tried for comfort and sound.

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 3 out of 5 stars

    The case did not charge the headphones correctly

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds I received worked correctly, however the case did not because it did not charge the headphones. it was practically dead and it was impossible to use them without it. Although I did not have a good experience in purchasing the product, I did not have a problem when I made the claim in the store and at that same moment without any major problem they gave me a refund, which is appreciated.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 5 out of 5 stars

    Smooth

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, I like the part of the noise cancelling. They are kind of tricky to put on but stayed in.

    I would recommend this to a friend
  • Cons mentioned:
    Ear tips

    Rated 4 out of 5 stars

    Great for the Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of wireless buds coming from tge buds+ and trying out the bud lives im glad i picked these up for half the price; however since they were opened box they were missing the medium size ear tips, so that was disappointing given i believe my ears would have fit best in those

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Good sound, poor fit.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, poor fit. Even third party ear tips provided poor grip and would often fall out during workout.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Samsung ear phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great. However the design of the ear phone do not fit my ear shape, cant keep them in . They are constantly falling out. When I push them back in my ear canal, I accidents turn the off.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Nursy,


      Thank you for reaching out. We are sorry that this did not live up to your expectations, as your Galaxy Buds Pro keeps falling out of your ears. We understand how important it is to enjoy listening to music or calling your families and friends. Your feedback helps us know where we can take steps to improve our product.


      Please click on the on how to use your buds properly:
      https://www.samsung.com/us/support/answer/ANS00082785/


      Another way is to use buds sleeves for a tight fit:
      https://www.samsung.com/us/support/answer/ANS00087422/


      For additional assistance, you may reach us via the following for immediate support:

      1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      2. Facebook Messenger: http://m.me/samsungsupport
      3. Twitter: https://twitter.com/messages/compose?recipient_id=18768513


      Reference Number: 1144171914


      Thank you for choosing Samsung. Have a great day!

      ^Chrystel Samsung

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Happy Camper

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've purchased the previous buds by samsung and beats.....these by far are the best of what my money can buy..... Excellent battery,Excellent quality,Excellent purchase.....im very happy

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Galaxy buds+ better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is excellent. Great noise canceling. Weirdest fitting headphones though. They are a very awkward shape. Even had a few others try them on. Definitely wouldnt be good for running or exercise.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Yeezy6889!


      Thank you for your feedback on our Galaxy Buds Pro. We regret to hear that your Galaxy Buds Pro did not live up to your expectations, as you don't find our buds fit for your style and wouldn't be suitable for running or exercise. We understand how essential it is to have your buds convenient for your needs. Samsung is continuously improving its services, and please know that your feedback is vital to that process.


      You may check this link to guide you on how to wear your Samsung earbuds properly:
      https://www.samsung.com/us/support/answer/ANS00082785/

      Also, you may watch our youtube video for some tips on how to use ear tips and wingtips for best fit:
      https://www.youtube.com/watch?v=Tz0SsORiO-E


      Should you need more assistance, you may reach us via the following for immediate support:

      1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      2. Facebook Messenger: http://m.me/samsungsupport
      3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513


      Reference Number: 1144186338

      Thank you for choosing Samsung. Have a great day!

      ^Chrystel Samsung

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Ear tips

    Rated 1 out of 5 stars

    Missing the Essentials

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To start this review off, I'll state the main reason for the low rating: no ear-tips! I ordered 2 pairs, one black and the other silver. The black pair came without ear-tips, which are essentially more important than the charging cable because the are necessary to help keep the buds in your ear and create a seal so sound doesn't leak, but with none, that isn't possible. My silver pair came with 2 out of the 3 pairs of ear-tips, but I didn't buy those for myself personally (they were a goft for some else). The only reason that I'm even able to test these out is because I am using a pair of the tips from the silver ones I bought, but I don't even know if these are the best fit out of the 3 that I should've had. Aside from the missing tips, the sound is as good as you'd expect. Clear, crisp, and (unfortunately, but expectedly) not heavy on the bass (though the bass boost setting helps improve this). The ambient sound mode can only be used when both buds are in you ear (from what I've tested so far) which is disappointing because I can't have both in while at work, whereas the Buds Live doesn't require both to use that feature and will turn the volume down for incoming sound depending on the situation to help you better hear your surroundings. Also, there is a kinda static like sound when the mode is active if you aren't playing anything, which you don't get with the Buds Live, I'm not sure if that's normal or not. As for ANC, I haven't tested this feature yet, and usually can't hear outside noises anyways when ear buds are in. Aside from the missing ear tips, I'd still recommend these, especially if you do end up getting the product as it's supposed to be (you know, with ear-tips, the buds, case and charging cable). If Best Buy would've sent me tips for both my pairs, then this would've been a 5 star rating.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi BrokeHomie!

      Thank you for purchasing Samsung Refurbished Galaxy Buds Pro and leaving your review. We genuinely appreciate your taking the time to let us know of your concern about your earbuds. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.

      Here's a link when your earbuds make an unusual sound:
      https://www.samsung.com/us/support/troubleshooting/TSG01210157/

      Should you need more assistance, please feel free to get back to us via the following options:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Number: 1144262234

      Thank you for choosing Samsung!

      - Remie Samsung

  • Pros mentioned:
    Price, Sound quality

    Rated 5 out of 5 stars

    Excellent Cost Saving Option

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clean and ready to use. The only way to tell they were refurbished was the box was a bit rough and there were only 2 sets of tips. Excellent price for some excellent ear buds.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earbuds. Lasted a long time. Use on planes. Helpful for noise.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buds Pro are comfortable and are adjustable for sound quality to me personal preferences. They fit well into the ear and aren't loose, little chance of them dropping out.

    I would recommend this to a friend
  • Cons mentioned:
    Ear tips

    Rated 4 out of 5 stars

    Sir

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was great. Arrived on time. Price was good. BUT, arrived with NO EAR TIPS!!! Now I either have to return them, or go to the store and try to get them to give me some ear tips. I'll update this review afterwards.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    nice performance

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got it for my girlfriend, and she loves it, great sound and battery life, they are amazing

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Sound

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work very well. I use them almost every day. I used the mobile app to order them for pick up in store.

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Love Galaxy Buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ear buds are in great shape just wished the people repacking would put the correct type of rubber ends with the ear buds. Good thing i had extras from another set. Even if they are purple.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    SV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I give this wireless ear buds 5 star. Because of there sound cancelation and battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Less Than Half!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These days it's all about saving money for me. If you're looking for the best Samsung Ear Buds @ over half the price, shop Best Buy refurbished! These Ear Buds Pro are like new! They even came with OEM replacement ear gels. These Ear Buds are very loud with plenty of BASS! Making calls is also absolutely amazing! You could be walking next to a freeway and the person you're speaking to on thr other line would never know! The noise canceling feature also works great! Download the app and go through it's long list of features!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 5 out of 5 stars

    Amazing sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound..long distance range from your phone.. only complaint is the the pop out my ear sometimes..

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 5 out of 5 stars

    Great Sound but not a great fit in ear!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earphones are very nice and sound fantastic! The only problem is the fit inside the ear. I had to try different ear tips to get them to stay in.

    I would recommend this to a friend