Customer Ratings & Reviews

Sound was okay, Not too loud when they worked. After third use, right bud gave out constant whining noise. Took back to local BBY

Got the blue color ear buds but the replaceable silicon came in black and only had the small and large size.

The case doesn't charge the buds. I tried to log on to my account to return and they can't find my info.

Received package just in time for Christmas. Given as a present then found out package was already used. Actually had dirt in the package and factory wrapping was missing. Too late to return, just made me look like someone who would buy from a second hand store and gift it. Not pleased at all I paid for brand new item and was sent a returned item

I bought these refurbished, unfortunately i wouldn't buy another pair thats refurbished. Spend a few extra bucks and buy them new.

I ordered these thinking it would be fine since they are certified refurbished, but they didn't work at all. Period. They charged just fine and the case seemed to work as described but the Buds themselves would not connect to any device and would not produce any sound of any kind. These aren't my first wireless buds and even the Best Buy employee could get them to work. Returned and now I'm hesitant to even buy new ones.

Item was defective, one of them wasn't working. Stores were closed due to the Covid situation which made the return a nightmare.. I called bestbuy online to help me with the return,they told me to go to the store,i get to the store and then they say they can't accept them back because they were bought online. So i should go back online,the run-around is just terrible. This is the last item i'm purchasing from this store!!!

Never again will I buy geek squad certified refurbished. Ordered two. One set came dirty, defective and didn’t work. The other pair worked but was never cleaned and perhaps unsafe. Came with some white crud on a few of the different size ear tips and the piece itself had a greasy film. I had to wipe everything with alcohol and cleaned the ear tips with bleach. How on earth did they get certified?

Left earbud wasn't working at all would not charge and wouldn't connect to my phone

Had to return these as one of the earbuds didn't work. Cost an extra $50 because had to buy new ones for the replacement. Really disappointing that something that was certified refurbished wasn't check to make sure both earbuds worked properly. (BTW no issues with the new ones syncing on the first try.)

Don’t waste your money. Get AirPods or bose. The sound quality was OK, but the mid was nonexistent.

Unfortunately these didn’t work me. The left earbud makes a cracking noise at high volume.

Wrong buds in case, case is for the galaxy buds plus model 175 but the actual buds received are the original galaxy buds model 170.

Don’t bother. Day 42… left earbud is dead. Tried all online fixes. No warranty. Not returnable. Just out the money I paid for the garbage. Really frustrating. Buyer beware on these certified as there’s no Samsung warrant and geek squad / Best Buy stand behind them for 30 (or 15) days!

Refurbished - but was told they carry the same 1 year warranty. They stopped working and when I tried to get help from BB, they told me the return window was closed and to call Samsung directly. Just washed their hands of it. Still working with Samsung to get this resolved.

Dont recomend. Battery life is half of whats advertised and I didnt realize refurbished items had less than 30 day return policy because I wanted to return them, but app says I cant. Wont consider another refurbished item again. Sound quality worse than 30 dollar ear buds.

I don't believe this unit was checked or renewed at all. The left pair was totally dead and I tried everything but no luck. And the customer service didn't help at all, just return and no replacement or anything

I received 1 Buds+ earbud and 1 Buds earbud. Both were dirty and needless to say they didn't work together. Geeksquad "certified" means nothing.

Left ear didnt have sound on first use... had to turn it all the way up to hear anything. But then the right ear was blasting. I wish I could trust these refurbished items

I purchased these on June 2nd, 2021. The left Ear bud has already stopped working. I am not sure if this is due to poor Samsung quality, or Geek Squad Refurbishing . I would like either a replacement or refund